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Extensible Authentication Protocol EAP

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ProSAFE Wireless Controller channel width 184, 190 classify rogue access points 220 client separation 126, 133 client VLANs 37, 42 clients, DHCP 172 clients, viewing accepted in the network 355 blacklisted in the network 359 neighboring in the network 338 on the access point 317, 332, 352 on the wireless controller 319, 326, 334 clients, wireless, maximum number 210 color coding, channels 315, 330 community names, SNMP 263 compliance, regulatory WC7500 and WC7600v2 388 WC7600 and WC9500 388 configuration file, restoring 255 configuration roadmaps 94-98 configuration, backing up and restoring 254-255 connection problems, troubleshooting 366 connectivity test 36 console debug logs, collecting 369 console port WC7500 and WC7600v2 20 WC7600 and WC9500 23 contents, package 19 controller models 12 controller password, changing 237 controller selection, stacking 288 controller-managed mode, access points, described 375 corporate channels 197 counter WC7500 and WC7600v2 20 WC7600 and WC9500 23 country and region of operation 101 customer information, licenses 112 CwMin and CwMax (minimum or maximum contention window) 209 D data encryption configuring 126, 133 supported methods 38 data rate 184, 190 date, troubleshooting 364 default profile group. See basic profile group. default settings 387 default settings, resetting WC7500 and WC7600v2 20, 259 WC7600 and WC9500 23, 259 delivery traffic indication message (DTIM) interval 185, 191 denied access, clients 359 detecting rogue access points 219 DHCP client, access points 172 DHCP leases, viewing 343 DHCP option 43 156, 365 DHCP server described 37 settings 107 diagnostic tools 366 digital counter WC7500 and WC7600v2 20 WC7600 and WC9500 23 dimensions WC7500 and WC7600v2 387 WC7600 and WC9500 388 discovering access points 155 discovery problems, troubleshooting 365 DNS servers 105 DTIM (delivery traffic indication message) interval 185, 191 dual-band access points 30, 34, 121, 212 E EAP (Extensible Authentication Protocol) 241 electrical specifications WC7500 and WC7600v2 387 WC7600 and WC9500 388 email address database, viewing 345 email notification server 119 encryption, methods supported 38 end-user license agreement (EULA) 228, 234 Ethernet port WC7500 and WC7600v2 20 WC7600 and WC9500 23 Ethernet port LEDs described 26 troubleshooting 361 EULA (end-user license agreement) 228, 234 Extensible Authentication Protocol (EAP) 241 external antennas 173 external authentication MAC authentication 127, 134, 146 RADIUS and LDAP servers 138, 140-143, 226, 232 external storage 260 external syslog server 116 393

Section	Page
ProSAFE Wireless Controller	1
Contents	3
1. Introduction	11
Models, Key Features, and Capabilities	12
Model WC7500	12
Model WC7600	12
Model WC7600v2	13
Model WC9500	13
Model Scalability and Feature Differences	13
Model Common Features and Capabilities	14
What Can You Do With a Wireless Controller?	15
Licenses	17
Maintenance and Support	17
2. Hardware Descriptions	18
Package Contents	19
Hardware Models WC7500 and WC7600v2	19
WC7500 and WC7600v2 Front Panel Ports and Slots	19
WC7500 and WC7600v2 Back Panel Components	21
WC7500 and WC7600v2 Product Labels	21
Hardware Models WC7600 and WC9500	22
WC7600 and WC9500 Front Panel Ports and Slots	22
WC7600 and WC9500 Back Panel Components	23
WC7600 and WC9500 Product Labels	24
LED Functions (All Models)	25
Wireless Controller System Components	26
Supported NETGEAR Access Points	27
Supported NETGEAR Antennas	30
3. System Planning and Deployment Scenarios	32
Basic and Advanced Setting Concepts	33
Profile Group Concepts	34
Basic Profile	34
Advanced Profile	34
System Planning Concepts	36
Preinstallation Planning	36
Before You Configure a Wireless Controller	36
High-Level Configuration Examples	39
Single Controller Configuration With Basic Profile Group	39
Single Controller Configuration With Advanced Profile Groups	40
Stacked Controller Configuration	41
Management VLAN and Data VLAN Strategies	42
High-Level Deployment Scenarios	44
Scenario Example 1: Network With Single VLAN	44
Scenario Example 2: Advanced Network With VLANs and SSIDs	46
Scenario Example 3: Advanced Network With Redundancy	48
4. RF Planning and Deployment	52
Application, Browser, and Port Requirements for RF Planning	53
RF Planning Overview	53
Planning Requirements	54
Recommended RF Planning Procedure for a Building	56
Manage a Building and Floors for an RF Plan	56
Add a Building and Floors	57
Add a Single Floor to a Building	59
Scale a Floor	60
Add a WiFi Coverage or WiFi Noncoverage Zone to a Floor	61
Remove a WiFi Coverage or Noncoverage Zone From a Floor	62
Add a WiFi Building Obstacle to a Floor	62
Remove a Building Obstacle From a Floor	64
Add a WiFi Obstruction Area	65
Remove a WiFi Obstruction Area	66
Change the Name, Map, or Dimensions of a Floor	66
Change the Name of a Building	67
Duplicate an Entire Building With All Floors	68
Duplicate a Single Floor	68
Remove a Single Floor	69
Remove an Entire Building With All Its Floors	70
Use the WiFi Auto Planning Advisor to Generate an RF Plan for a Floor	70
Manually Add and Manage Access Points on a Floor Map for an RF Plan	76
Manually Add and Manage Antennas on a Floor Map for an RF Plan	79
Display and Recalculate the WiFi Coverage for a Heat Map	83
Display or Change the WiFi Inventory for an RF Plan	84
Download a Report for an RF Plan	87
View the Heat Map for a Deployed Floor Plan	88
5. Installation and Configuration Overview	91
Connect Your Computer to the Wireless Controller	92
Log In to the Wireless Controller	92
Roadmap for Initial Configuration	94
Roadmap for Configuring Management of Your WiFi Network	96
Choose a Location for the Wireless Controller	98
Deploy the Wireless Controller	98
6. Configure the System and Network Settings and Register the Licenses	99
Configure the General Settings	100
Manage the Time Settings	101
Manage the IP, VLAN, and Link Aggregation Settings	102
Management VLAN Concepts	102
Untagged VLAN Concepts	103
Controller Link Aggregation Concepts	103
Configure the IP, VLAN, and Controller Link Aggregation Settings	104
Manage the DHCP Server	106
Add a DHCP Server	106
Change the Settings for a DHCP Server	108
Remove a DHCP Server	109
Register Your Licenses	110
Configure the License Server Settings	110
Register Your Licenses With the License Server	111
Manage Certificates	113
Configure Syslog, Alarm Notification, and Email Settings	114
Configure the Syslog Settings for an Internal Syslog Location	114
Configure the Syslog Settings for an External Syslog Location	116
Configure Alarm Notification Settings	118
Configure the Email Notification Server	119
7. Manage Security Profiles and Profile Groups	120
WiFi Security Profile Concepts	121
Small WLAN Networks	121
Large WLAN Networks	122
Profile Naming Conventions	122
Considerations Before You Configure Profiles	122
Basic and Advanced Security Configuration Concepts	123
Manage Security Profiles for the Basic Profile Group	124
Configure a Profile in the Basic Profile Group	124
Change the Settings for a Profile in the Basic Profile Group	128
Remove a Profile From the Basic Profile Group	129
Manage Security Profiles for Advanced Profile Groups	129
Add an Advanced Profile Group	129
Remove an Advanced Profile Group	131
Configure a Profile in an Advanced Profile Group	131
Change the Settings for a Profile in an Advanced Profile Group	135
Remove a Profile From an Advanced Profile Group	136
Network Authentication and Data Encryption Options	137
Manage Authentication Servers and Authentication Server Groups	140
Authentication Server Concepts	140
Configure Basic Authentication Server Settings	142
Configure a RADIUS Authentication Server Group	144
Remove a RADIUS Authentication Server Group	145
Manage MAC Authentication and MAC Authentication Groups	146
Guidelines for External MAC Authentication	146
Configure Basic Local MAC Authentication Settings	146
Remove a MAC Address From a Wireless Client List	148
Import a MAC List From a File	148
Configure a Local MAC Authentication Group	149
Remove a Local MAC Authentication Group	151
Select an ACL for a Profile in the Basic Profile Group	151
Select an ACL for a Profile in an Advanced Profile Group	152
8. Discover and Manage Access Points	154
Access Point Discovery Guidelines	155
General Discovery Guidelines	155
Layer 3 Discovery Guidelines	155
Remote Access Point Discovery Guidelines	157
Discover Access Points With the Discovery Wizard	159
Discover Access Points in Factory Default State and Access Points in a Layer 2 Subnet	159
Discover Access Points Installed and Working in Standalone Mode in Different Layer 3 Networks	163
Manage the Managed AP List	167
View the Managed AP List	167
Change Access Point Information on the Managed AP List	170
Remove Access Points From the Managed AP List	173
Assign Access Points to Buildings, Floors, and Advanced Profile Groups	174
9. Configure WiFi and QoS Settings	178
Basic and Advanced WiFi and QoS Configuration Concepts	179
Configure the Radio	179
Configure the Radio for the Basic Profile Group	179
Configure the Radio for an Advanced Profile Group	180
Configure WiFi Settings	182
Configure WiFi Settings for the Basic Profile Group	182
Override Channel and Transmission Power in the Basic Profile Group	186
Configure WiFi Settings for an Advanced Profile Group	188
Override Channel and Transmission Power in an Advanced Profile Group	193
Configure Channels	195
Specify Radio Frequency Management	198
Radio Frequency Concepts	198
WLAN Healing Concepts	198
Configure Radio Frequency Management for the Basic Profile Group	199
Configure Radio Frequency Management for an Advanced Profile Group	200
Manage AirQual for a Profile Group	203
AirQual Concepts	203
Configure AirQual for the Basic Profile Group	203
Configure AirQual for an Advanced Profile Group	205
Manage Quality of Service for an Advanced Profile Group	207
Quality of Service Concepts	207
Configure Quality of Service for a Profile Group	208
Manage Load Balancing	210
Load Balancing Concepts	210
Configure Load Balancing	211
Manage Rate Limiting	212
Rate Limiting Concepts	212
Configure Rate Limiting for the Basic Profile Group	213
Configure Rate Limiting for an Advanced Profile Group	214
Manage the LED Behavior	215
Manage the LED Behavior for the Basic Profile Group	215
Manage the LED Behavior for an Advanced Profile Group	216
10. Manage Rogue Access Points, Guest Network Access, and Users	218
Manage Rogue Access Points	219
Rogue Access Point Concepts	219
Configure Basic Rogue Detection Settings	219
Classify Rogue Access Points	220
Import a List of Known Access Points From a File	222
Manage Guest Network Access Through Guest Portals and Captive Portals	223
Portal Concepts	223
Configure a Basic Guest Portal or Captive Portal	224
Configure an Advanced Guest Portal or Captive Portal	229
Remove a Portal	236
Manage Users, Accounts, and Passwords	236
User and Account Concepts	236
Change the Password of the Default admin Account of the Wireless Controller	237
Add a Management User	239
Add a WiFi User	240
Add a Captive Portal Account	241
Add a Logo and Message on Captive Portal User Information	243
Add a Captive Portal User	245
Add Multiple Captive Portal Users Simultaneously	247
Change the Settings for a User or Account	250
Remove Users or Accounts	250
Export a List of Users or Accounts	251
11. Maintain the Wireless Controller and Access Points	253
Manage the Configuration File or Upgrade the Firmware	254
Back Up the Configuration File	254
Restore the Configuration File	255
Upgrade the Firmware	256
Reboot the Wireless Controller	259
Reset the Wireless Controller	259
Manage Extended Storage	260
Manage Remote Access	262
Specify Session Time-Outs	263
Save the Logs	264
Save the System Logs	264
Save and Clear the Logs for an Access Point	265
View Alerts and Events	267
View System Alerts	267
View Radio Frequency Events	268
View Load-Balancing Events	269
View Rate-Limit Events	271
View Redundancy Events	272
View Stacking Events	273
Manage Licenses	274
View Your Licenses	274
Retrieve Your Licenses	276
Reboot Access Points	277
Configure Multicast Firmware Upgrade for Access Points	278
Change the Multicast Firmware Upgrade Settings	278
Disable Multicast Firmware Upgrade	279
12. Manage Stacking and Redundancy	280
Stacking Concepts	281
Configure a Stack of Wireless Controllers	283
Remove a Wireless Controller From a Stack	287
Select Which Wireless Controller in a Stack to Configure	288
Manage Redundancy for a Single Controller	291
VRRP Redundancy Concepts	291
Configure a Single Controller With Redundancy	293
Manage a Redundancy Group With N:1 Redundancy	297
VRRP N:1 Redundancy Concepts	297
Configure a Redundancy Group With N:1 Redundancy	300
Replace a Redundant Controller	305
Remove a Redundancy Group	306
13. Monitor the WiFi Network and Its Components	308
Monitor the Network	309
View the Network Summary Page	309
View the Wireless Controllers in the Network	311
View the Access Points in the Network	313
View the Clients in the Network	318
View the Profiles in the Network	322
Monitor the Wireless Controller	324
View the Wireless Controller Summary Page	324
View Wireless Controller Usage	327
View Access Points That the Wireless Controller Manages	328
View Clients on Access Points That the Wireless Controller Manages	333
View Neighboring Clients That the Wireless Controller Detects	337
View Neighboring Access Points That the Wireless Controller Does Not Manage	339
View Security Profiles That the Wireless Controller Manages	340
View DHCP Leases That Are Provided by the Wireless Controller	342
View Captive Portal Users on Access Points That the Wireless Controller Manages	343
View the Guest Email Address Database for Access Points That the Wireless Controller Manages	345
View AirQual for the Channels in a Profile Group	346
Monitor the SSIDs on the Wireless Controller	348
Monitor Local Clients in the Network	353
Monitor Accepted Clients	353
Monitor Blacklisted Clients	357
14. Troubleshooting and Diagnostics	360
Troubleshoot Basic Functioning	361
Power LED Is Not Lit	361
Status LED Never Turns Off	361
Ethernet Port LEDs Are Not Lit	361
Troubleshoot the Web Management Interface	362
Check the Ethernet Cabling	362
Check the IP Address Configuration	362
Check the Internet Browser	363
Troubleshoot a TCP/IP Network Using the Ping Utility	363
Use the Reset Button to Restore Default Settings	364
Resolve Problems With Date and Time	364
Resolve Network Problems	365
Resolve Problems With Access Points	365
Resolve Discovery Problems	365
Resolve Connection Problems	366
Network Performance and Rogue Access Point Detection	366
Use the Diagnostic Tools on the Wireless Controller	366
Ping an Access Point	367
Trace a Route to an Access Point	368
View the Console Debug Logs of an Access Point	369
Capture WiFi Packets	371
A. Controller-Managed Access Points	374
Overview	375
Change IP Address and VLAN Settings on a Controller-Managed Access Point	376
Reenable the DHCP Client on a Controller-Managed Access Point	377
Upgrade or Change Firmware on a Controller-Managed Access Point	378
Save and View the Logs on a Controller-Managed Access Point	381
Enable Link Aggregation on a WAC740 Access Point	382
Change the Password on an Access Point	383
Convert an Access Point From Controller-Managed to Standalone	385
B. Factory Default Settings, Technical Specifications, and Passwords Requirements	386
Factory Default Settings	387
Technical Specifications Models WC7500 and WC7600v2	387
Technical Specifications Models WC7600 and WC9500	388
Password Requirements	389

Match case Limit results 1 per page

393

ProSAFE Wireless Controller

channel width

184

190

classify rogue access points

220

client separation

126

133

client VLANs

clients, DHCP

172

clients, viewing

accepted in the network

355

blacklisted in the network

359

neighboring in the network

338

on the access point

317

332

352

on the wireless controller

319

326

334

clients, wireless, maximum number

210

color coding, channels

315

330

community names, SNMP

263

compliance, regulatory

WC7500 and WC7600v2

388

WC7600 and WC9500

388

configuration file, restoring

255

configuration roadmaps

–

configuration, backing up and restoring

254

–

255

connection problems, troubleshooting

366

connectivity test

console debug logs, collecting

369

console port

WC7500 and WC7600v2

WC7600 and WC9500

contents, package

controller models

controller password, changing

237

controller selection, stacking

288

controller-managed mode, access points, described

375

corporate channels

197

counter

WC7500 and WC7600v2

WC7600 and WC9500

country and region of operation

101

customer information, licenses

112

CwMin and CwMax (minimum or maximum contention

window)

209

data encryption

configuring

126

133

supported methods

data rate

184

190

date, troubleshooting

364

default profile group. See basic profile group.

default settings

387

default settings, resetting

WC7500 and WC7600v2

259

WC7600 and WC9500

259

delivery traffic indication message (DTIM) interval

185

191

denied access, clients

359

detecting rogue access points

219

DHCP client, access points

172

DHCP leases, viewing

343

DHCP option 43

156

365

DHCP server

described

settings

107

diagnostic tools

366

digital counter

WC7500 and WC7600v2

WC7600 and WC9500

dimensions

WC7500 and WC7600v2

387

WC7600 and WC9500

388

discovering access points

155

discovery problems, troubleshooting

365

DNS servers

105

DTIM (delivery traffic indication message) interval

185

191

dual-band access points

121

212

EAP (Extensible Authentication Protocol)

241

electrical specifications

WC7500 and WC7600v2

387

WC7600 and WC9500

388

email address database, viewing

345

email notification server

119

encryption, methods supported

end-user license agreement (EULA)

228

234

Ethernet port

WC7500 and WC7600v2

WC7600 and WC9500

Ethernet port LEDs

described

troubleshooting

361

EULA (end-user license agreement)

228

234

Extensible Authentication Protocol (EAP)

241

external antennas

173

external authentication

MAC authentication

127

134

146

RADIUS and LDAP servers

138

140

–

143

226

232

external storage

260

external syslog server

116