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HP Deskjet 6940 User Guide - Pre-Windows 2000 - Page 121

If you continue to have problems, HP support process, Visit HP Technical Support - driver only

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If you continue to have problems If you continue to have problems after investigating the troubleshooting topics, shut down the computer and then restart it. If you still have questions after restarting the computer, visit HP Technical Support at www.hp.com/support. HP support process 1. Visit HP Technical Support at www.hp.com/support. HP online service and support is always available to all HP customers for the life of their HP products. It is the fastest source for up-to-date product information and expert assistance, and includes the following features: - Fast access to qualified online support specialists - Software and printer-driver updates for your product - Valuable product and troubleshooting information for common problems - Proactive product updates, support alerts, and HP newsgrams that are available when you register your product 2. For Europe only: Contact your local point of purchase. If your printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is free during the printer limited-warranty period. After the warranty period, you will be quoted a service charge.) 3. Call HP support. For the appropriate telephone number, see the inside front cover of the reference guide that came with your printer. Information about the phone support process can be found in "HP support by phone" in the reference guide. Support options and availability vary by product, country/region, and language. User's guide 119

Section	Page
Contents	3
Welcome	6
Special features	7
Get started	8
Printer features	8
Buttons and lights	10
Paper trays	13
Photo/envelope feeder	15
Print cartridges	17
Ink-backup mode	18
Automatic paper-type sensor	19
Quiet mode	19
Connect to the printer	20
USB	20
Wired Ethernet networking	21
Ethernet basics	21
What you need for a wired network	22
Ethernet network examples	23
Install the printer on an Ethernet network	24
Connect the printer to an Ethernet network	24
Install the printer software	25
Ethernet lights	26
Report Page button	27
Network light	27
HP Report page	28
Embedded Web server (EWS)	30
Configure Bluetooth settings on a network printer	31
Reset the printer to the factory default settings	32
Networking glossary	33
Bluetooth wireless printing	36
Connect the HP Bluetooth Wireless Printer Adapter	36
Configure Bluetooth settings	37
HP iPAQ Bluetooth printing	38
Print photos	40
Print borderless photos	40
Print photos with a border	42
HP Real Life technologies	44
Photo print cartridge	44
Maximum dpi	45
Advanced color settings	46
Color management	46
Gray photo print cartridge	46
Exif Print	47
Store and handle photo paper	47
Save money when printing photos	48
Print photos from a digital camera	49
Use a PictBridge camera	49
PictBridge printing	49
Use a Bluetooth camera phone	50
Print other documents	52
E-mail	52
Letters	53
Documents	54
Envelopes	55
Brochures	56
Greeting cards	58
Postcards	59
Transparencies	60
Labels	61
Index cards and other small media	62
Booklets	63
Posters	64
Iron-on transfers	66
Banners	67
CD/DVD tattoos	68
Printing tips	70
Printing shortcuts	70
Fast/economical printing	70
General everyday printing	71
Presentation printing	71
Print in grayscale	71
Select a print quality	71
Set the page order	72
Print multiple pages on a single sheet of paper	72
Print a different first page	72
Print preview	73
Set a custom paper size	73
Select a paper type	74
Select a paper source	74
Print task quick sets	75
Automatic two-sided printing	76
Manual two-sided printing	78
Book binding	79
Tablet binding	80
Resize a document	81
Watermarks	82
Printer software	84
Printer Properties dialog box	84
What's This? help	84
Ink Status window	84
Download printer software updates	85
Maintenance	86
Install print cartridges	86
Set the auto-off feature	89
Align the print cartridges	89
Calibrate color	90
Automatically clean print cartridges	90
Print a test page	90
View estimated ink levels	90
Maintain the printer body	91
Remove ink from your skin and clothing	91
Manually clean print cartridges	91
Maintain print cartridges	92
Store print cartridges	92
Printer Toolbox	93
Troubleshooting	95
Ethernet problems	95
Printer does not print	97
Paper jam	98
Paper problems	100
Printer prints on multiple sheets at once	100
Paper mismatch	101
Printer is stalled	101
Print cartridge problems	102
Photos do not print correctly	104
Part of the photo is faded	105
PictBridge problems	106
Bluetooth printing problems	107
Banners do not print correctly	109
Print quality is poor	109
Too much or too little ink appears on the page	110
Document is misprinted	111
Problems with borderless documents	112
Part of the photo is faded	114
Photo has an unwanted border	115
Error messages	116
Out-of-paper message	117
Printer lights are on or flashing	118
Document prints slowly	120
If you continue to have problems	121
HP support process	121
Accessories	122
Automatic Two-Sided Printing Accessory (duplexer)	122
Install the duplexer	123
Enable the duplexer	123
Automatic two-sided printing	124
Print a booklet automatically	125
Automatic two-sided printing problems	126
Automatic Two-Sided Printing Accessory specifications	128
250-Sheet Plain Paper Tray	129
Install the 250-Sheet Plain Paper Tray Accessory	129
Load the 250-Sheet Plain Paper Tray Accessory	130
Use the 250-Sheet Plain Paper Tray Accessory	133
Print a different first page with the 250-Sheet Plain Paper Tray Accessory	133
250-Sheet Plain Paper Tray Accessory specifications	134
Auto Two-Sided Print Accessory with Small Paper Tray	135
Install the Auto Two-Sided Print Accessory with Small Paper Tray	135
Enable the duplexer	136
Print postcards	136
Use the Auto Two-Sided Print Accessory with Small Paper Tray when printing from a digital camera	137
Print small photos	138
Print envelopes	140
Problems with the Auto Two-Sided Print Accessory with Small Paper Tray	141
Auto Two-Sided Print Accessory with Small Paper Tray specifications	143
Supplies	145
Paper	145
USB cables	145
Accessories	145
Specifications	146
Printer specifications	146
Environmental information	147
Environmental statement	147
Reduction and elimination	147
Recycling	147
Recycling information for the European Union	148
Energy consumption	148

Match case Limit results 1 per page

If you continue to have problems

If you continue to have problems after investigating the troubleshooting topics, shut down

the computer and then restart it.

If you still have questions after restarting the computer, visit HP Technical Support at

www.hp.com/support

HP support process

Visit HP Technical Support at

www.hp.com/support

HP online service and support is always available to all HP customers for the life of

their HP products. It is the fastest source for up-to-date product information and

expert assistance, and includes the following features:

–

Fast access to qualified online support specialists

–

Software and printer-driver updates for your product

–

Valuable product and troubleshooting information for common problems

–

Proactive product updates, support alerts, and HP newsgrams that are

available when you register your product

For Europe only: Contact your local point of purchase.

If your printer has a hardware failure, you will be asked to bring it back to your local

point of purchase. (Service is free during the printer limited-warranty period. After

the warranty period, you will be quoted a service charge.)

Call HP support.

For the appropriate telephone number, see the inside front cover of the reference

guide that came with your printer. Information about the phone support process can

be found in "HP support by phone" in the reference guide.

Support options and availability vary by product, country/region, and language.

User's guide

119