HP Deskjet 6940 User Guide - Pre-Windows 2000 - Page 98

Paper jam, Purge Print Documents

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Chapter 11 Check the printer cable connection If your printer and computer are USB-connected and are not communicating with each other, try the following: ● Make sure the power cord is firmly connected to the printer and plugged into a power outlet. ● Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. ● Check the connection from your printer to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your printer. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your printer off and then on again. ● If you are connecting the through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. ● Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your printer off and then on again. Check the print queue The printer will not print if a print job is stalled in the print queue. To resolve a print job that is stalled in the queue, complete the following steps: 1. Click Start, click Settings, and then click Printers. 2. Double-click the name of the HP Deskjet printer. 3. Click the Printer menu, and then click Pause Printing. 4. Click the Printer menu again, and then click Purge Print Documents. 5. Click Yes. 6. Click the Printer menu, and then uncheck Pause Printing. 7. If there are still documents in the list, restart the computer. 8. After restarting, if there are still documents in the list, repeat steps 1-6. If the printer still does not print 1. Select the topic below that best describes the problem: - Paper jam - Out-of-paper message - Printer ejects paper - Printer is stalled 2. If the printer still does not print, shut down, and then restart the computer. Paper jam Follow these steps to remove a paper jam: 1. Press the Resume button. If the paper jam does not clear, then go to the next step. 2. Turn off the printer. 3. Push the two latch handles on the printer's rear access door toward each other, and then remove the door. 96 HP Deskjet 6940 series

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Check the printer cable connection
If your printer and computer are USB-connected and are not communicating with each
other, try the following:
●
Make sure the power cord is firmly connected to the printer and plugged into a power
outlet.
●
Check the USB cable. If you are using an older cable, it might not be working
properly. If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
●
Check the connection from your printer to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of your printer. Make sure the
other end of the USB cable is plugged into a USB port on your computer. After the
cable is connected properly, turn your printer off and then on again.
●
If you are connecting the through a USB hub, make sure the hub is turned on. If the
hub is on, try connecting directly to your computer.
●
Try connecting the USB cable to another USB port on your computer. After you
check the connections, try restarting your computer. Turn your printer off and then
on again.
Check the print queue
The printer will not print if a print job is stalled in the print queue. To resolve a print job
that is stalled in the queue, complete the following steps:
1.
Click
Start
, click
Settings
, and then click
Printers
.
2.
Double-click the name of the HP Deskjet printer.
3.
Click the
Printer
menu, and then click
Pause Printing
.
4.
Click the
Printer
menu again, and then click
Purge Print Documents
.
5.
Click
Yes
.
6.
Click the
Printer
menu, and then uncheck
Pause Printing
.
7.
If there are still documents in the list, restart the computer.
8.
After restarting, if there are still documents in the list, repeat steps 1–6.
If the printer still does not print
1.
Select the topic below that best describes the problem:
–
Paper jam
–
Out-of-paper message
–
Printer ejects paper
–
Printer is stalled
2.
If the printer still does not print, shut down, and then restart the computer.
Paper jam
Follow these steps to remove a paper jam:
1.
Press the
Resume
button.
If the paper jam does not clear, then go to the next step.
2.
Turn off the printer.
3.
Push the two latch handles on the printer's rear access door toward each other, and
then remove the door.
Chapter 11
96
HP Deskjet 6940 series