HP Pavilion xu100 HP OmniBook 500 - Reference Guide Revision 3 - Page 129

Use the Modem troubleshooter in Windows Help: click Start, Help or Help

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Troubleshooting and Maintenance Troubleshooting Your Computer • Press the blue sleep button to suspend and resume. • Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. • Check mouse settings in Control Panel: click Start, Settings, Control Panel, then double-click Mouse (Windows 98 or 2000), or click Start, Control Panel, Printers and Other Hardware, Mouse (Windows XP). • Make sure the serial port is enabled in BIOS Setup-see "To run the BIOS Setup utility" on page 135. • Use a mouse that connects to a USB or PS/2 port. • Check the port settings in Control Panel: open the hardware Device Manager, then double-click Ports (COM & LPT). If a serial modem doesn't work properly • See "Modem problems" on page 120. • Make sure the port connection is secure. • Use the Modem troubleshooter in Windows Help: click Start, Help (or Help and Support). • In Control Panel, open Modems (Windows 98) or Phone and Modem Options (Windows 2000 and XP), and check the modem settings. • Make sure the serial port is enabled in BIOS Setup-see "To run the BIOS Setup utility" on page 135. • Disable the internal modem: 1. Open the hardware Device Manager: click Start, Settings, Control Panel, System (Windows 98 or 2000) or Start, Control Panel, Performance and Maintenance, System (Windows XP). 2. Double-click Modem to list the current modem devices. 3. Double-click the internal modem, then select the option to disable the modem. • Check the port settings in Control Panel: open the hardware Device Manager, then double-click Ports (COM & LPT). Reference Guide 129

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Troubleshooting and Maintenance
Troubleshooting Your Computer
Reference Guide
129
•
Press the blue sleep button to suspend and resume.
•
Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart.
•
Check mouse settings in Control Panel: click Start, Settings, Control Panel, then
double-click Mouse (Windows 98 or 2000), or click Start, Control Panel, Printers and
Other Hardware, Mouse (Windows XP).
•
Make sure the serial port is enabled in BIOS Setup—see “To run the BIOS Setup
utility” on page 135.
•
Use a mouse that connects to a USB or PS/2 port.
•
Check the port settings in Control Panel: open the hardware Device Manager, then
double-click Ports (COM & LPT).
If a serial modem doesn’t work properly
•
See “Modem problems” on page 120.
•
Make sure the port connection is secure.
•
Use the Modem troubleshooter in Windows Help: click Start, Help (or Help and
Support).
•
In Control Panel, open Modems (Windows 98) or Phone and Modem Options
(Windows 2000 and XP), and check the modem settings.
•
Make sure the serial port is enabled in BIOS Setup—see “To run the BIOS Setup
utility” on page 135.
•
Disable the internal modem:
1.
Open the hardware Device Manager: click Start, Settings, Control Panel, System
(Windows 98 or 2000) or Start, Control Panel, Performance and Maintenance,
System (Windows XP).
2.
Double-click Modem to list the current modem devices.
3.
Double-click the internal modem, then select the option to disable the modem.
•
Check the port settings in Control Panel: open the hardware Device Manager, then
double-click Ports (COM & LPT).