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HP Workstation xw3100 HP Workstation xw3100 - Service and Technical Reference - Page 103

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POST Error Messages POST Error Messages Screen Message 660-Display Cache is Detected Unreliable 912-Computer Cover Has Been Removed Since Last System Start Up 914-Hood Lock Coil is not Connected 916-Power Button not Connected 917-Front Audio not Connected Probable Cause Integrated video controller display cache not working properly and will be disabled. Recommended Action Replace system board if minimal video degrading is an issue. No action required. Smart cover lock mechanism is missing or not connected. Power button cable not connected. Front audio cable not connected. Reconnect or replace hood locking mechanism. Reseat or replace hood locking mechanism cable. Connect power button cable. Connect the front audio cable. 919-Front Panel, MultiPort, and/or MultiBay Risers not Detected. 1151-Serial Port 1 Address Conflict Detected 1152-Serial Port 2 Address Conflict Detected 1155-Serial Port Address Conflict Detected 1156-Serial Port A Cable Not Detected Riser card has been removed or has not been reinstalled properly in the system. Both external and internal serial ports are assigned to COM1. Both external and internal serial ports are assigned to COM2. Both external and internal serial ports are assigned to same IRQ. Serial Port cable assembly disconnected from system board. Unplug workstation and install/reinstall riser cord. Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities. Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities. Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup).Run Computer Setup or Windows utilities. Turn off unit, disconnect the power cable from the power source, open the workstation chassis and attach serial port cable to the system board. Service and Technical Reference Guide, xw3100 C-5

Section	Page
Contents	3
Chapter 1: Installing the Operating System	7
1.1 Installing or Upgrading Device Drivers	7
1.2 Creating an Emergency Repair Diskette	7
1.2.1 Windows 2000	7
1.3 Using the Emergency Repair Diskette	8
1.3.1 Windows 2000	8
1.4 Converting to NTFS	8
1.4.1 Windows 2000	8
1.4.2 Windows XP Professional	8
1.5 HP Software	8
Chapter 2: Computer Setup Utilities and Diagnostic Features	11
2.1 Power-On Self-Test (POST)	11
2.2 Computer Setup Utilities	12
2.2.1 Using Computer Setup (F10) Utilities	13
2.2.2 Computer Setup Menu	14
2.3 Diagnostics for Windows	23
2.3.1 Detecting Diagnostics for Windows	23
2.3.2 Installing Diagnostics for Windows	23
2.3.3 Using Categories in Diagnostics for Windows	24
2.3.4 Running Diagnostic Tests in Diagnostics for Windows	26
2.4 Configuration Record	27
2.4.1 Installing Configuration Record	27
2.4.2 Running Configuration Record	27
2.5 Remote Diagnostics Enabling Agent	28
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent	28
2.5.2 Running the Remote Diagnostics Enabling Agent	28
2.6 Protecting the Software	29
2.7 Restoring the Software	29
Chapter 3: Desktop Management	31
3.1 Initial Configuration and Deployment	31
3.2 Remote System Installation	32
3.3 Software Updating and Management	32
3.3.1 HP Client Manager Software	32
3.3.2 Altiris Solutions	32
3.3.3 Altiris PC Transplant Pro	33
3.3.4 System Software Manager	33
3.3.5 Product Change Notification (PCN)	33
3.3.6 ActiveUpdate	34
3.3.7 ROM Flash	34
3.3.8 Remote ROM Flash	34
3.3.9 FailSafe Boot Block ROM	34
3.3.10 Replicating Your Setup	36
3.3.11 Dual-State Power Button	36
3.3.12 Energy Star	36
3.3.13 Power Management	38
3.3.14 World Wide Web Site	38
3.3.15 Building Blocks and Partners	38
3.4 Asset Tracking and Security	39
3.4.1 Password Security	41
3.4.2 Establishing a Setup Password Using Computer Setup	41
3.4.3 Establishing a Power-On Password Using Computer Setup	41
3.4.4 DriveLock	44
3.5 Smart Cover Sensor (Optional)	46
3.5.1 Master Boot Record Security	47
3.5.2 Before You Partition or Format the Current Bootable Disk	49
3.5.3 Cable Lock Provision	49
3.6 Fault Notification and Recovery	49
3.6.1 Drive Protection System	49
3.6.2 Surge-Tolerant Power Supply	50
3.6.3 Thermal Sensor	50
Chapter 4: Identifying the Chassis, Routine Care, and Disassembly Preparation	51
4.1 Small Form Factor (SFF)	51
4.2 Electrostatic Discharge Information	52
4.2.1 Generating Static	52
4.2.2 Preventing Electrostatic Damage to Equipment	52
4.2.3 Personal Grounding Methods and Equipment	53
4.2.4 Grounding the Work Area	53
4.2.5 Recommended Materials and Equipment	53
4.3 Routine Care	54
4.3.1 General Cleaning Safety Precautions	54
4.3.2 Cleaning the Workstation Case	54
4.3.3 Cleaning the Keyboard	55
4.3.4 Cleaning the Monitor	55
4.3.5 Cleaning the Mouse	55
4.4 Service Considerations	56
4.4.1 Power Supply Fan	56
4.4.2 Tools and Software Requirements	56
4.4.3 Screws	56
4.4.4 Cables and Connectors	57
4.4.5 Hard Drives	57
4.4.6 Lithium Coin Cell Battery	57
Chapter 5: Removal and Replacement Procedures	59
5.1 Preparation for Disassembly	59
5.2 Unlocking the Smart Cover Lock	60
5.3 Hood Sensor	61
5.4 External Security Devices	62
5.4.1 Cable Lock	62
5.4.2 Padlock	63
5.5 Workstation Access Panel	64
5.6 Front Bezel	65
5.7 Front Drive Bezels	66
5.7.1 Diskette Drive Bezel or Bezel Blank	66
5.8 Memory	67
5.9 Expansion Card Cage	68
5.9.1 Riser Card	69
5.9.2 Expansion Card	70
5.9.3 AGP Card	71
5.10 Drives	73
5.10.1 Extra Screws	73
5.10.2 Drive Positions	73
5.10.3 Optical Drive	74
5.10.4 External 3.5-inch Drive	77
5.10.5 Primary Hard Drive	79
5.11 Front I/O Devices	81
5.12 Power Switch Assembly	82
5.13 System Board	83
5.14 Battery	84
5.14.1 Type 1 Battery Holder	85
5.14.2 Type 2 Battery Holder	86
5.15 Processor and Heatsink	87
5.16 Speaker	88
5.17 Power Supply	89
Appendix A: Connector Pin Assignments	91
Appendix B: Power Cord Set Requirements	97
General Requirements	97
Country-Specific Requirements	98
Appendix C: POST Error Messages	99
Appendix D: Troubleshooting Without Diagnostics	107
E-Support	107
Troubleshooting Checklist	107
Solving Minor Problems	108
Solving Power Supply Problems	110
Solving Diskette Problems	111
Solving Hard Drive Problems	112
Solving Display Problems	115
Solving Audio Problems	118
Solving Printer Problems	120
Solving Keyboard and Mouse Problems	121
Solving Hardware Installation Problems	122
Solving Network Problems	124
Solving Memory Problems	126
Solving Processor Problems	127
Solving CD-ROM and DVD Problems	128
Solving Drive Key Problems	129
Solving Internet Access Problems	129
Appendix E: System Board and Riser Board Reference Designators	133
Appendix F: Memory	137
DIMM Sockets	138
Appendix G: Ultra ATA Drive Guidelines and Features	139
Ultra ATA Jumpers	139
Ultra ATA Cables	139
Cable Layout	139
Drive Installation Guidelines	140
Device Classes	140
SMART Drives	143
Drive Capacities	143

Match case Limit results 1 per page

Service and Technical Reference Guide, xw3100

C–5

POST Error Messages

660-Display Cache is

Detected Unreliable

Integrated video

controller display cache

not working properly and

will be disabled.

Replace system board if minimal video

degrading is an issue.

912-Computer Cover

Has Been Removed

Since Last System Start

No action required.

914-Hood Lock Coil is

not Connected

Smart cover lock

mechanism is missing or

not connected.

Reconnect or replace hood locking

mechanism.

Reseat or replace hood locking

mechanism cable.

916-Power Button not

Connected

Power button cable not

connected.

Connect power button cable.

917-Front Audio not

Connected

Front audio cable not

connected.

Connect the front audio cable.

919-Front Panel,

MultiPort, and/or

MultiBay Risers not

Detected.

Riser card has been

removed or has not been

reinstalled properly in the

system.

Unplug workstation and install/reinstall

riser cord.

1151-Serial Port 1

Address Conflict

Detected

Both external and internal

serial ports are assigned

to COM1.

Remove any Comm port expansion

cards.

Clear CMOS.

Reconfigure card resources and/or run

Computer Setup (F10 Setup). Run

Computer Setup or Windows utilities.

1152-Serial Port 2

Address Conflict

Detected

Both external and internal

serial ports are assigned

to COM2.

Remove any Comm port expansion

cards.

Clear CMOS.

Reconfigure card resources and/or run

Computer Setup (F10 Setup). Run

Computer Setup or Windows utilities.

1155-Serial Port

Address Conflict

Detected

Both external and internal

serial ports are assigned

to same IRQ.

Remove any Comm port expansion

cards.

Clear CMOS.

Reconfigure card resources and/or run

Computer Setup (F10 Setup).Run

Computer Setup or Windows utilities.

1156-Serial Port A

Cable Not Detected

Serial Port cable

assembly disconnected

from system board.

Turn off unit, disconnect the power cable

from the power source, open the

workstation chassis and attach serial

port cable to the system board.

POST Error Messages

Screen Message

Probable Cause

Recommended Action