Home » HP Manuals » Desktops » HP Workstation xw3100 » Manual Viewer

HP Workstation xw3100 HP Workstation xw3100 - Service and Technical Reference - Page 33

Altiris PC Transplant Pro, 3.3.4 System Software Manager - drivers download

View all HP Workstation xw3100 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 33 highlights

Desktop Management ■ Deployment and Migration ❏ Windows 2000/XP migration ❏ System deployment ❏ Personality migrations ■ Help Desk and Problem Resolution ❏ Managing help desk tickets ❏ Remote troubleshooting ❏ Remote problem resolution ❏ Client disaster recovery ■ Software and Operations Management ❏ Ongoing desktop management ❏ HP system SW deployment ❏ Application self-healing On selected desktop and notebook models, an Altiris management agent is included as part of the factory loaded image. This agent enables communication with the Altiris development Solution which can be used to complete new hardware deployment or personality migration to a new OS using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution capabilities. When used in conjunction with System Software Manager (Section 3.3.4), or the HP Client Manager, administrators can also update ROM BIOS and device driver software from a central console. For more information, visit http://www.hp.com/go/easydeploy 3.3.3 Altiris PC Transplant Pro Altiris PC Transplant Pro allows you to preserve old settings, preferences, and data and migrate them to the new environment quickly and easily. For more information, visit http://www.hp.com/go/easydeploy. 3.3.4 System Software Manager System Software Manager (SSM) lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the driver download Web site and on the Support Software CD. To download the utility or to obtain more information on SSM, visit http://www.hp.com/go/ssm. 3.3.5 Product Change Notification (PCN) This feature is available on select models. The HP Proactive Notification program uses the Subscriber's Choice Web site to proactively and automatically: ■ Send you Product Change Notification (PCN) emails informing you of hardware and software changes to most workstations, up to 60 days in advance. Service and Technical Reference Guide, xw3100 338611-001 3-3

Section	Page
Contents	3
Chapter 1: Installing the Operating System	7
1.1 Installing or Upgrading Device Drivers	7
1.2 Creating an Emergency Repair Diskette	7
1.2.1 Windows 2000	7
1.3 Using the Emergency Repair Diskette	8
1.3.1 Windows 2000	8
1.4 Converting to NTFS	8
1.4.1 Windows 2000	8
1.4.2 Windows XP Professional	8
1.5 HP Software	8
Chapter 2: Computer Setup Utilities and Diagnostic Features	11
2.1 Power-On Self-Test (POST)	11
2.2 Computer Setup Utilities	12
2.2.1 Using Computer Setup (F10) Utilities	13
2.2.2 Computer Setup Menu	14
2.3 Diagnostics for Windows	23
2.3.1 Detecting Diagnostics for Windows	23
2.3.2 Installing Diagnostics for Windows	23
2.3.3 Using Categories in Diagnostics for Windows	24
2.3.4 Running Diagnostic Tests in Diagnostics for Windows	26
2.4 Configuration Record	27
2.4.1 Installing Configuration Record	27
2.4.2 Running Configuration Record	27
2.5 Remote Diagnostics Enabling Agent	28
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent	28
2.5.2 Running the Remote Diagnostics Enabling Agent	28
2.6 Protecting the Software	29
2.7 Restoring the Software	29
Chapter 3: Desktop Management	31
3.1 Initial Configuration and Deployment	31
3.2 Remote System Installation	32
3.3 Software Updating and Management	32
3.3.1 HP Client Manager Software	32
3.3.2 Altiris Solutions	32
3.3.3 Altiris PC Transplant Pro	33
3.3.4 System Software Manager	33
3.3.5 Product Change Notification (PCN)	33
3.3.6 ActiveUpdate	34
3.3.7 ROM Flash	34
3.3.8 Remote ROM Flash	34
3.3.9 FailSafe Boot Block ROM	34
3.3.10 Replicating Your Setup	36
3.3.11 Dual-State Power Button	36
3.3.12 Energy Star	36
3.3.13 Power Management	38
3.3.14 World Wide Web Site	38
3.3.15 Building Blocks and Partners	38
3.4 Asset Tracking and Security	39
3.4.1 Password Security	41
3.4.2 Establishing a Setup Password Using Computer Setup	41
3.4.3 Establishing a Power-On Password Using Computer Setup	41
3.4.4 DriveLock	44
3.5 Smart Cover Sensor (Optional)	46
3.5.1 Master Boot Record Security	47
3.5.2 Before You Partition or Format the Current Bootable Disk	49
3.5.3 Cable Lock Provision	49
3.6 Fault Notification and Recovery	49
3.6.1 Drive Protection System	49
3.6.2 Surge-Tolerant Power Supply	50
3.6.3 Thermal Sensor	50
Chapter 4: Identifying the Chassis, Routine Care, and Disassembly Preparation	51
4.1 Small Form Factor (SFF)	51
4.2 Electrostatic Discharge Information	52
4.2.1 Generating Static	52
4.2.2 Preventing Electrostatic Damage to Equipment	52
4.2.3 Personal Grounding Methods and Equipment	53
4.2.4 Grounding the Work Area	53
4.2.5 Recommended Materials and Equipment	53
4.3 Routine Care	54
4.3.1 General Cleaning Safety Precautions	54
4.3.2 Cleaning the Workstation Case	54
4.3.3 Cleaning the Keyboard	55
4.3.4 Cleaning the Monitor	55
4.3.5 Cleaning the Mouse	55
4.4 Service Considerations	56
4.4.1 Power Supply Fan	56
4.4.2 Tools and Software Requirements	56
4.4.3 Screws	56
4.4.4 Cables and Connectors	57
4.4.5 Hard Drives	57
4.4.6 Lithium Coin Cell Battery	57
Chapter 5: Removal and Replacement Procedures	59
5.1 Preparation for Disassembly	59
5.2 Unlocking the Smart Cover Lock	60
5.3 Hood Sensor	61
5.4 External Security Devices	62
5.4.1 Cable Lock	62
5.4.2 Padlock	63
5.5 Workstation Access Panel	64
5.6 Front Bezel	65
5.7 Front Drive Bezels	66
5.7.1 Diskette Drive Bezel or Bezel Blank	66
5.8 Memory	67
5.9 Expansion Card Cage	68
5.9.1 Riser Card	69
5.9.2 Expansion Card	70
5.9.3 AGP Card	71
5.10 Drives	73
5.10.1 Extra Screws	73
5.10.2 Drive Positions	73
5.10.3 Optical Drive	74
5.10.4 External 3.5-inch Drive	77
5.10.5 Primary Hard Drive	79
5.11 Front I/O Devices	81
5.12 Power Switch Assembly	82
5.13 System Board	83
5.14 Battery	84
5.14.1 Type 1 Battery Holder	85
5.14.2 Type 2 Battery Holder	86
5.15 Processor and Heatsink	87
5.16 Speaker	88
5.17 Power Supply	89
Appendix A: Connector Pin Assignments	91
Appendix B: Power Cord Set Requirements	97
General Requirements	97
Country-Specific Requirements	98
Appendix C: POST Error Messages	99
Appendix D: Troubleshooting Without Diagnostics	107
E-Support	107
Troubleshooting Checklist	107
Solving Minor Problems	108
Solving Power Supply Problems	110
Solving Diskette Problems	111
Solving Hard Drive Problems	112
Solving Display Problems	115
Solving Audio Problems	118
Solving Printer Problems	120
Solving Keyboard and Mouse Problems	121
Solving Hardware Installation Problems	122
Solving Network Problems	124
Solving Memory Problems	126
Solving Processor Problems	127
Solving CD-ROM and DVD Problems	128
Solving Drive Key Problems	129
Solving Internet Access Problems	129
Appendix E: System Board and Riser Board Reference Designators	133
Appendix F: Memory	137
DIMM Sockets	138
Appendix G: Ultra ATA Drive Guidelines and Features	139
Ultra ATA Jumpers	139
Ultra ATA Cables	139
Cable Layout	139
Drive Installation Guidelines	140
Device Classes	140
SMART Drives	143
Drive Capacities	143

Match case Limit results 1 per page

Service and Technical Reference Guide, xw3100

338611-001

3–3

Desktop Management

■

Deployment and Migration

❏

Windows 2000/XP migration

❏

System deployment

❏

Personality migrations

■

Help Desk and Problem Resolution

❏

Managing help desk tickets

❏

Remote troubleshooting

❏

Remote problem resolution

❏

Client disaster recovery

■

Software and Operations Management

❏

Ongoing desktop management

❏

HP system SW deployment

❏

Application self-healing

On selected desktop and notebook models, an Altiris management agent is included as part of the

factory loaded image. This agent enables communication with the Altiris development Solution

which can be used to complete new hardware deployment or personality migration to a new OS

using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution

capabilities. When used in conjunction with System Software Manager (Section

3.3.4

), or the HP

Client Manager, administrators can also update ROM BIOS and device driver software from a

central console.

For more information, visit

http://www.hp.com/go/easydeploy

3.3.3 Altiris PC Transplant Pro

Altiris PC Transplant Pro allows you to preserve old settings, preferences, and data and migrate

them to the new environment quickly and easily.

For more information, visit

http://www.hp.com/go/easydeploy

3.3.4 System Software Manager

System Software Manager (SSM) lets you update system-level software on multiple systems

simultaneously. When executed on a PC client system, SSM detects both hardware and software

versions, then updates the appropriate software from a central repository, also known as a file

store. Driver versions that are supported by SSM are denoted with a special icon on the driver

download Web site and on the Support Software CD. To download the utility or to obtain more

information on SSM, visit

http://www.hp.com/go/ssm

3.3.5 Product Change Notification (PCN)

This feature is available on select models.

The HP Proactive Notification program uses the Subscriber's Choice Web site to proactively and

automatically:

■

Send you Product Change Notification (PCN) emails informing you of hardware and

software changes to most workstations, up to 60 days in advance.