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Solving Hardware Installation Problems

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Troubleshooting Without Diagnostics Solving Keyboard Problems Problem Cause Solution If the mouse is connected to your workstation through a Keyboard, Video, and Mouse (KVM) switch, the mouse software applications might be interfering with the functionality of the mouse. You might need to uninstall the mouse software or connect the mouse directly to the mouse connectors on the workstation. Program in use has stopped responding to commands. Shut down the workstation using the keyboard and then restart the workstation. Mouse needs repairs. Replace the mouse. Workstation is in standby mode. Press the power button to resume from standby mode. Ä CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data. Mouse will only move vertically or horizontally, or movement is jerky. Mouse roller ball is dirty. Remove roller ball cover from the bottom of the mouse and clean it. Solving Hardware Installation Problems You may need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows 2000 and Windows XP automatically recognize the device and configure the workstation. If you install a non-plug and play device, you must reconfigure the workstation after completing installation of the new hardware. In Windows 2000, select the Add New Hardware icon in the Control Panel (for Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem Cause A new device is not recognized as part of the system. Device is not seated or connected properly. Cable(s) of new external device are loose or power cables are unplugged. Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down. D-16 Service and Technical Reference Guide, xw3100

Section	Page
Contents	3
Chapter 1: Installing the Operating System	7
1.1 Installing or Upgrading Device Drivers	7
1.2 Creating an Emergency Repair Diskette	7
1.2.1 Windows 2000	7
1.3 Using the Emergency Repair Diskette	8
1.3.1 Windows 2000	8
1.4 Converting to NTFS	8
1.4.1 Windows 2000	8
1.4.2 Windows XP Professional	8
1.5 HP Software	8
Chapter 2: Computer Setup Utilities and Diagnostic Features	11
2.1 Power-On Self-Test (POST)	11
2.2 Computer Setup Utilities	12
2.2.1 Using Computer Setup (F10) Utilities	13
2.2.2 Computer Setup Menu	14
2.3 Diagnostics for Windows	23
2.3.1 Detecting Diagnostics for Windows	23
2.3.2 Installing Diagnostics for Windows	23
2.3.3 Using Categories in Diagnostics for Windows	24
2.3.4 Running Diagnostic Tests in Diagnostics for Windows	26
2.4 Configuration Record	27
2.4.1 Installing Configuration Record	27
2.4.2 Running Configuration Record	27
2.5 Remote Diagnostics Enabling Agent	28
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent	28
2.5.2 Running the Remote Diagnostics Enabling Agent	28
2.6 Protecting the Software	29
2.7 Restoring the Software	29
Chapter 3: Desktop Management	31
3.1 Initial Configuration and Deployment	31
3.2 Remote System Installation	32
3.3 Software Updating and Management	32
3.3.1 HP Client Manager Software	32
3.3.2 Altiris Solutions	32
3.3.3 Altiris PC Transplant Pro	33
3.3.4 System Software Manager	33
3.3.5 Product Change Notification (PCN)	33
3.3.6 ActiveUpdate	34
3.3.7 ROM Flash	34
3.3.8 Remote ROM Flash	34
3.3.9 FailSafe Boot Block ROM	34
3.3.10 Replicating Your Setup	36
3.3.11 Dual-State Power Button	36
3.3.12 Energy Star	36
3.3.13 Power Management	38
3.3.14 World Wide Web Site	38
3.3.15 Building Blocks and Partners	38
3.4 Asset Tracking and Security	39
3.4.1 Password Security	41
3.4.2 Establishing a Setup Password Using Computer Setup	41
3.4.3 Establishing a Power-On Password Using Computer Setup	41
3.4.4 DriveLock	44
3.5 Smart Cover Sensor (Optional)	46
3.5.1 Master Boot Record Security	47
3.5.2 Before You Partition or Format the Current Bootable Disk	49
3.5.3 Cable Lock Provision	49
3.6 Fault Notification and Recovery	49
3.6.1 Drive Protection System	49
3.6.2 Surge-Tolerant Power Supply	50
3.6.3 Thermal Sensor	50
Chapter 4: Identifying the Chassis, Routine Care, and Disassembly Preparation	51
4.1 Small Form Factor (SFF)	51
4.2 Electrostatic Discharge Information	52
4.2.1 Generating Static	52
4.2.2 Preventing Electrostatic Damage to Equipment	52
4.2.3 Personal Grounding Methods and Equipment	53
4.2.4 Grounding the Work Area	53
4.2.5 Recommended Materials and Equipment	53
4.3 Routine Care	54
4.3.1 General Cleaning Safety Precautions	54
4.3.2 Cleaning the Workstation Case	54
4.3.3 Cleaning the Keyboard	55
4.3.4 Cleaning the Monitor	55
4.3.5 Cleaning the Mouse	55
4.4 Service Considerations	56
4.4.1 Power Supply Fan	56
4.4.2 Tools and Software Requirements	56
4.4.3 Screws	56
4.4.4 Cables and Connectors	57
4.4.5 Hard Drives	57
4.4.6 Lithium Coin Cell Battery	57
Chapter 5: Removal and Replacement Procedures	59
5.1 Preparation for Disassembly	59
5.2 Unlocking the Smart Cover Lock	60
5.3 Hood Sensor	61
5.4 External Security Devices	62
5.4.1 Cable Lock	62
5.4.2 Padlock	63
5.5 Workstation Access Panel	64
5.6 Front Bezel	65
5.7 Front Drive Bezels	66
5.7.1 Diskette Drive Bezel or Bezel Blank	66
5.8 Memory	67
5.9 Expansion Card Cage	68
5.9.1 Riser Card	69
5.9.2 Expansion Card	70
5.9.3 AGP Card	71
5.10 Drives	73
5.10.1 Extra Screws	73
5.10.2 Drive Positions	73
5.10.3 Optical Drive	74
5.10.4 External 3.5-inch Drive	77
5.10.5 Primary Hard Drive	79
5.11 Front I/O Devices	81
5.12 Power Switch Assembly	82
5.13 System Board	83
5.14 Battery	84
5.14.1 Type 1 Battery Holder	85
5.14.2 Type 2 Battery Holder	86
5.15 Processor and Heatsink	87
5.16 Speaker	88
5.17 Power Supply	89
Appendix A: Connector Pin Assignments	91
Appendix B: Power Cord Set Requirements	97
General Requirements	97
Country-Specific Requirements	98
Appendix C: POST Error Messages	99
Appendix D: Troubleshooting Without Diagnostics	107
E-Support	107
Troubleshooting Checklist	107
Solving Minor Problems	108
Solving Power Supply Problems	110
Solving Diskette Problems	111
Solving Hard Drive Problems	112
Solving Display Problems	115
Solving Audio Problems	118
Solving Printer Problems	120
Solving Keyboard and Mouse Problems	121
Solving Hardware Installation Problems	122
Solving Network Problems	124
Solving Memory Problems	126
Solving Processor Problems	127
Solving CD-ROM and DVD Problems	128
Solving Drive Key Problems	129
Solving Internet Access Problems	129
Appendix E: System Board and Riser Board Reference Designators	133
Appendix F: Memory	137
DIMM Sockets	138
Appendix G: Ultra ATA Drive Guidelines and Features	139
Ultra ATA Jumpers	139
Ultra ATA Cables	139
Cable Layout	139
Drive Installation Guidelines	140
Device Classes	140
SMART Drives	143
Drive Capacities	143

Match case Limit results 1 per page

D–16

Service and Technical Reference Guide, xw3100

Troubleshooting Without Diagnostics

Solving Hardware Installation Problems

You may need to reconfigure the workstation when you add or remove hardware, such as an

additional diskette drive. If you install a plug and play device, Windows 2000 and Windows XP

automatically recognize the device and configure the workstation. If you install a non–plug and

play device, you must reconfigure the workstation after completing installation of the new

hardware. In Windows 2000, select the

Add New Hardware

icon in the

Control Panel

(for

Windows XP, use the

Add Hardware Wizard

) and follow the instructions that appear on the

screen.

If the mouse is

connected to your

workstation through a

Keyboard, Video, and

Mouse (KVM) switch,

the mouse software

applications might be

interfering with the

functionality of the

mouse.

You might need to uninstall the

mouse software or connect the

mouse directly to the mouse

connectors on the workstation.

Program in use has

stopped responding

to commands.

Shut down the workstation using the

keyboard and then restart the

workstation.

Mouse needs repairs.

Replace the mouse.

Workstation is in

standby

mode.

Press the power button to resume

from

standby

mode.

CAUTION:

When attempting to resume from

standby

mode, do not hold down the

power button for more than four seconds. Otherwise, the workstation will shut down

and you will lose your data.

Mouse will only move

vertically or horizontally, or

movement is jerky.

Mouse roller ball is

dirty.

Remove roller ball cover from the

bottom of the mouse and clean it.

Solving Keyboard Problems

Problem

Cause

Solution

Solving Hardware Installation Problems

Problem

Cause

Solution

A new device is not

recognized as part of

the system.

Device is not seated or

connected properly.

Ensure that the device is properly

and securely connected and that

pins in the connector are not

bent down.

Cable(s) of new

external device are

loose or power cables

are unplugged.

Ensure that all cables are properly

and securely connected and that

pins in the cable or connector are

not bent down.