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HP Workstation xw3100 HP Workstation xw3100 - Service and Technical Reference - Page 104

Run Computer Setup and save the MBR, primary IDE Parallel ATA

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POST Error Messages POST Error Messages Screen Message 1157-Front Cables Not Detected 1201-System Audio Address Conflict Detected 1202-MIDI Port Address Conflict Detected 1203-Game Port Address Conflict Detected 1720 SMART Hard Drive Detect Imminent Failure 1794-Inaccessible devices attached to primary IDE controller 1800-Temperature Alert 1801-Microcode Patch Error 1998-Master Boot Record has been lost. Probable Cause Front cable assembly (audio and USB) disconnected from the system board. Device IRQ address conflicts with another device. Device IRQ address conflicts with another device. Device IRQ address conflicts with another device. Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Devices attached to the primary IDE (Parallel ATA) controller are inaccessible while "SATA Configuration" is set to "Replace Primary IDE Controller" in Computer Setup. Internal temperature exceeds specification. Processor not supported by ROM BIOS. The previously saved copy of the MBR has been corrupted. Recommended Action Turn off unit, disconnect the power cable from the power source, open the workstation chassis and attach front cable assembly to the system board. Reset the IRQ. Reset the IRQ. Reset the IRQ Determine if hard drive is giving correct error message. Run the Drive Protection System text if applicable. Apply firmware patch if applicable. (see www.hp.com/support) Back up contents and replace hard drive. If you do not require access to SATA devices, or if you are using Windows 2000 or Windows XP, enter the devices attached to the primary IDE (Parallel ATA) channel. Check that workstation air vents are not blocked and cooling fan is running. Verify processor speed selection. Replace the processor. Replace the system board. Upgrade BIOS to proper version. Run Computer Setup and save the MBR of the current bootable disk. C-6 Service and Technical Reference Guide, xw3100

Section	Page
Contents	3
Chapter 1: Installing the Operating System	7
1.1 Installing or Upgrading Device Drivers	7
1.2 Creating an Emergency Repair Diskette	7
1.2.1 Windows 2000	7
1.3 Using the Emergency Repair Diskette	8
1.3.1 Windows 2000	8
1.4 Converting to NTFS	8
1.4.1 Windows 2000	8
1.4.2 Windows XP Professional	8
1.5 HP Software	8
Chapter 2: Computer Setup Utilities and Diagnostic Features	11
2.1 Power-On Self-Test (POST)	11
2.2 Computer Setup Utilities	12
2.2.1 Using Computer Setup (F10) Utilities	13
2.2.2 Computer Setup Menu	14
2.3 Diagnostics for Windows	23
2.3.1 Detecting Diagnostics for Windows	23
2.3.2 Installing Diagnostics for Windows	23
2.3.3 Using Categories in Diagnostics for Windows	24
2.3.4 Running Diagnostic Tests in Diagnostics for Windows	26
2.4 Configuration Record	27
2.4.1 Installing Configuration Record	27
2.4.2 Running Configuration Record	27
2.5 Remote Diagnostics Enabling Agent	28
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent	28
2.5.2 Running the Remote Diagnostics Enabling Agent	28
2.6 Protecting the Software	29
2.7 Restoring the Software	29
Chapter 3: Desktop Management	31
3.1 Initial Configuration and Deployment	31
3.2 Remote System Installation	32
3.3 Software Updating and Management	32
3.3.1 HP Client Manager Software	32
3.3.2 Altiris Solutions	32
3.3.3 Altiris PC Transplant Pro	33
3.3.4 System Software Manager	33
3.3.5 Product Change Notification (PCN)	33
3.3.6 ActiveUpdate	34
3.3.7 ROM Flash	34
3.3.8 Remote ROM Flash	34
3.3.9 FailSafe Boot Block ROM	34
3.3.10 Replicating Your Setup	36
3.3.11 Dual-State Power Button	36
3.3.12 Energy Star	36
3.3.13 Power Management	38
3.3.14 World Wide Web Site	38
3.3.15 Building Blocks and Partners	38
3.4 Asset Tracking and Security	39
3.4.1 Password Security	41
3.4.2 Establishing a Setup Password Using Computer Setup	41
3.4.3 Establishing a Power-On Password Using Computer Setup	41
3.4.4 DriveLock	44
3.5 Smart Cover Sensor (Optional)	46
3.5.1 Master Boot Record Security	47
3.5.2 Before You Partition or Format the Current Bootable Disk	49
3.5.3 Cable Lock Provision	49
3.6 Fault Notification and Recovery	49
3.6.1 Drive Protection System	49
3.6.2 Surge-Tolerant Power Supply	50
3.6.3 Thermal Sensor	50
Chapter 4: Identifying the Chassis, Routine Care, and Disassembly Preparation	51
4.1 Small Form Factor (SFF)	51
4.2 Electrostatic Discharge Information	52
4.2.1 Generating Static	52
4.2.2 Preventing Electrostatic Damage to Equipment	52
4.2.3 Personal Grounding Methods and Equipment	53
4.2.4 Grounding the Work Area	53
4.2.5 Recommended Materials and Equipment	53
4.3 Routine Care	54
4.3.1 General Cleaning Safety Precautions	54
4.3.2 Cleaning the Workstation Case	54
4.3.3 Cleaning the Keyboard	55
4.3.4 Cleaning the Monitor	55
4.3.5 Cleaning the Mouse	55
4.4 Service Considerations	56
4.4.1 Power Supply Fan	56
4.4.2 Tools and Software Requirements	56
4.4.3 Screws	56
4.4.4 Cables and Connectors	57
4.4.5 Hard Drives	57
4.4.6 Lithium Coin Cell Battery	57
Chapter 5: Removal and Replacement Procedures	59
5.1 Preparation for Disassembly	59
5.2 Unlocking the Smart Cover Lock	60
5.3 Hood Sensor	61
5.4 External Security Devices	62
5.4.1 Cable Lock	62
5.4.2 Padlock	63
5.5 Workstation Access Panel	64
5.6 Front Bezel	65
5.7 Front Drive Bezels	66
5.7.1 Diskette Drive Bezel or Bezel Blank	66
5.8 Memory	67
5.9 Expansion Card Cage	68
5.9.1 Riser Card	69
5.9.2 Expansion Card	70
5.9.3 AGP Card	71
5.10 Drives	73
5.10.1 Extra Screws	73
5.10.2 Drive Positions	73
5.10.3 Optical Drive	74
5.10.4 External 3.5-inch Drive	77
5.10.5 Primary Hard Drive	79
5.11 Front I/O Devices	81
5.12 Power Switch Assembly	82
5.13 System Board	83
5.14 Battery	84
5.14.1 Type 1 Battery Holder	85
5.14.2 Type 2 Battery Holder	86
5.15 Processor and Heatsink	87
5.16 Speaker	88
5.17 Power Supply	89
Appendix A: Connector Pin Assignments	91
Appendix B: Power Cord Set Requirements	97
General Requirements	97
Country-Specific Requirements	98
Appendix C: POST Error Messages	99
Appendix D: Troubleshooting Without Diagnostics	107
E-Support	107
Troubleshooting Checklist	107
Solving Minor Problems	108
Solving Power Supply Problems	110
Solving Diskette Problems	111
Solving Hard Drive Problems	112
Solving Display Problems	115
Solving Audio Problems	118
Solving Printer Problems	120
Solving Keyboard and Mouse Problems	121
Solving Hardware Installation Problems	122
Solving Network Problems	124
Solving Memory Problems	126
Solving Processor Problems	127
Solving CD-ROM and DVD Problems	128
Solving Drive Key Problems	129
Solving Internet Access Problems	129
Appendix E: System Board and Riser Board Reference Designators	133
Appendix F: Memory	137
DIMM Sockets	138
Appendix G: Ultra ATA Drive Guidelines and Features	139
Ultra ATA Jumpers	139
Ultra ATA Cables	139
Cable Layout	139
Drive Installation Guidelines	140
Device Classes	140
SMART Drives	143
Drive Capacities	143

Match case Limit results 1 per page

C–6

Service and Technical Reference Guide, xw3100

POST Error Messages

1157-Front Cables Not

Detected

Front cable assembly

(audio and USB)

disconnected from the

system board.

Turn off unit, disconnect the power cable

from the power source, open the

workstation chassis and attach front

cable assembly to the system board.

1201-System Audio

Address Conflict

Detected

Device IRQ address

conflicts with another

device.

Reset the IRQ.

1202-MIDI Port Address

Conflict Detected

Device IRQ address

conflicts with another

device.

Reset the IRQ.

1203-Game Port

Address Conflict

Detected

Device IRQ address

conflicts with another

device.

Reset the IRQ

1720 SMART Hard

Drive Detect Imminent

Failure

Hard drive is about to

fail. (Some hard drives

have a firmware patch

that will fix an erroneous

error message.)

Determine if hard drive is giving correct

error message. Run the Drive Protection

System text if applicable.

Apply firmware patch if applicable. (see

www.hp.com/support)

Back up contents and replace hard drive.

1794-Inaccessible

devices attached to

primary IDE controller

Devices attached to the

primary IDE (Parallel ATA)

controller are

inaccessible while “SATA

Configuration” is set to

“Replace Primary IDE

Controller” in Computer

Setup.

If you do not require access to SATA

devices, or if you are using Windows

2000 or Windows XP, enter the devices

attached to the primary IDE (Parallel

ATA) channel.

1800-Temperature Alert

Internal temperature

exceeds specification.

Check that workstation air vents are not

blocked and cooling fan is running.

Verify processor speed selection.

Replace the processor.

Replace the system board.

1801-Microcode Patch

Error

Processor not supported

by ROM BIOS.

Upgrade BIOS to proper version.

1998-Master Boot

Record has been lost.

The previously saved

copy of the MBR has

been corrupted.

Run Computer Setup and save the MBR

of the current bootable disk.

POST Error Messages

Screen Message

Probable Cause

Recommended Action