HP Workstation xw3100 HP Workstation xw3100 - Service and Technical Reference - Page 28

Remote Diagnostics Enabling Agent, 2.5.1 Installing or Upgrading Remote Diagnostics Enabling - download drivers

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Computer Setup Utilities and Diagnostic Features ✎ Saving the configuration of the workstation periodically allows the user to keep a history of the configuration. This history may be useful to you in the future if the system ever encounters a problem that needs debugging. 4. To exit Configuration Record, click File, then click Exit. 2.5 Remote Diagnostics Enabling Agent This utility provides a Web browser interface to Diagnostics for Windows. It enables remote control of the diagnostics and facilitates easy transfer of workstation information from remote machines to a service provider. The Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose workstation problems. In addition, the Remote Diagnostics Enabling Agent identifies any workstation hardware device problems signaled by the HP Management Agents. These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent. ✎ The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also installed. The Remote Diagnostics Enabling Agent is pre-loaded on some workstations and is available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent 1. Visit http://www.hp.com/support/files and click on the applicable product. 2. Locate the appropriate software and download the latest version. 3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the new version to overwrite the old version. 2.5.2 Running the Remote Diagnostics Enabling Agent 1. Select the Remote Diagnostics icon located in the Control Panel. ✎ The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration Record in a browser window. Both of these utilities can be run remotely or locally. 2. To exit Remote Diagnostics, click File and then click Close. 2-18 338611-001 Service and Technical Reference Guide, xw3100

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338611-001
Service and Technical Reference Guide, xw3100
Computer Setup Utilities and Diagnostic Features
✎
Saving the configuration of the workstation periodically allows the user to keep a history of the
configuration. This history may be useful to you in the future if the system ever encounters a
problem that needs debugging.
4. To exit Configuration Record, click
File
, then click
Exit
.
2.5 Remote Diagnostics Enabling Agent
This utility provides a Web browser interface to Diagnostics for Windows. It enables remote
control of the diagnostics and facilitates easy transfer of workstation information from remote
machines to a service provider.
The Remote Diagnostics Enabling Agent captures hardware configuration and provides the
ability to perform tests remotely to diagnose workstation problems. In addition, the Remote
Diagnostics Enabling Agent identifies any workstation hardware device problems signaled by the
HP Management Agents. These hardware devices are automatically selected for testing by the
Remote Diagnostics Enabling Agent.
✎
The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also
installed.
The Remote Diagnostics Enabling Agent is pre-loaded on some workstations and is available
through a SoftPaq at
under
Support and Drivers
.
2.5.1 Installing or Upgrading Remote Diagnostics
Enabling Agent
1. Visit
and click on the applicable product.
2. Locate the appropriate software and download the latest version.
3. Execute the downloaded file. If you are upgrading an existing version, select
Repair
for the
new version to overwrite the old version.
2.5.2 Running the Remote Diagnostics Enabling Agent
1. Select the
Remote Diagnostics
icon located in the Control Panel.
✎
The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration
Record in a browser window. Both of these utilities can be run remotely or locally.
2. To exit Remote Diagnostics, click
File
and then click
Close
.