HP Workstation xw3100 HP Workstation xw3100 - Service and Technical Reference - Page 121
Solving Keyboard and Mouse Problems
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Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems Solving Keyboard Problems Problem Cause Solution Keyboard commands and typing are not recognized by the workstation. Keyboard connector is not properly connected. 1. Turn off the workstation. 2. Reconnect the keyboard to the back of the workstation and restart the workstation. If the keyboard is connected to your workstation through a Keyboard, Video, and Mouse (KVM) switch, the mouse software applications might be interfering with the functionality of the keyboard. You might need to uninstall the mouse software or connect the keyboard directly to the keyboard and connector on the workstation. Program in use has stopped responding to commands. Shut down the workstation using the mouse and then restart the workstation. Keyboard needs repairs. Replace the keyboard. Workstation is in standby mode. Press the power button to resume from standby mode. Ä CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data. Cursor will not move using the arrow keys on the keypad. The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the workstation. 1. Shut down the workstation using the keyboard. 2. Plug the mouse connector into the back of the workstation (or the keyboard) and restart the workstation. Service and Technical Reference Guide, xw3100 D-15