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Before You Partition or Format the Current Bootable Disk, 3.5.3 Cable Lock Provision, 3.6

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Desktop Management Upon entering Computer Setup, you must ■ Save the MBR of the current bootable disk; or ■ Disable the MBR Security feature. You must know the setup password, if one exists. 3.5.2 Before You Partition or Format the Current Bootable Disk Ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If MBR Security is enabled when you change partitioning or formatting of the disk, you may receive error messages from the disk utility or a warning from MBR Security the next time the workstation is turned on or restarted. To disable MBR Security, complete the following steps: 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title screen, if necessary. ✎ If you do not press the F10 key at the appropriate time, you must turn the workstation off, then on again, and press the F10 key again to access the utility. 3. Select Security > Master Boot Record Security > Disabled. 4. Before exiting, click File > Save Changes and Exit. 3.5.3 Cable Lock Provision The rear panel of the workstation accommodates a cable lock so that the workstation can be physically secured to a work area. For illustrated instructions, please see the "Removal and Replacement" Chapter. 3.6 Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. When a fault occurs, the workstation displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using the HP Client Manager Software. If the workstation is connected to a network managed by HP Insight Manager, HP Client Manager Software, or other system management applications, the workstation also sends a fault notice to the network management application. 3.6.1 Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software. Service and Technical Reference Guide, xw3100 338611-001 3-19

Section	Page
Contents	3
Chapter 1: Installing the Operating System	7
1.1 Installing or Upgrading Device Drivers	7
1.2 Creating an Emergency Repair Diskette	7
1.2.1 Windows 2000	7
1.3 Using the Emergency Repair Diskette	8
1.3.1 Windows 2000	8
1.4 Converting to NTFS	8
1.4.1 Windows 2000	8
1.4.2 Windows XP Professional	8
1.5 HP Software	8
Chapter 2: Computer Setup Utilities and Diagnostic Features	11
2.1 Power-On Self-Test (POST)	11
2.2 Computer Setup Utilities	12
2.2.1 Using Computer Setup (F10) Utilities	13
2.2.2 Computer Setup Menu	14
2.3 Diagnostics for Windows	23
2.3.1 Detecting Diagnostics for Windows	23
2.3.2 Installing Diagnostics for Windows	23
2.3.3 Using Categories in Diagnostics for Windows	24
2.3.4 Running Diagnostic Tests in Diagnostics for Windows	26
2.4 Configuration Record	27
2.4.1 Installing Configuration Record	27
2.4.2 Running Configuration Record	27
2.5 Remote Diagnostics Enabling Agent	28
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent	28
2.5.2 Running the Remote Diagnostics Enabling Agent	28
2.6 Protecting the Software	29
2.7 Restoring the Software	29
Chapter 3: Desktop Management	31
3.1 Initial Configuration and Deployment	31
3.2 Remote System Installation	32
3.3 Software Updating and Management	32
3.3.1 HP Client Manager Software	32
3.3.2 Altiris Solutions	32
3.3.3 Altiris PC Transplant Pro	33
3.3.4 System Software Manager	33
3.3.5 Product Change Notification (PCN)	33
3.3.6 ActiveUpdate	34
3.3.7 ROM Flash	34
3.3.8 Remote ROM Flash	34
3.3.9 FailSafe Boot Block ROM	34
3.3.10 Replicating Your Setup	36
3.3.11 Dual-State Power Button	36
3.3.12 Energy Star	36
3.3.13 Power Management	38
3.3.14 World Wide Web Site	38
3.3.15 Building Blocks and Partners	38
3.4 Asset Tracking and Security	39
3.4.1 Password Security	41
3.4.2 Establishing a Setup Password Using Computer Setup	41
3.4.3 Establishing a Power-On Password Using Computer Setup	41
3.4.4 DriveLock	44
3.5 Smart Cover Sensor (Optional)	46
3.5.1 Master Boot Record Security	47
3.5.2 Before You Partition or Format the Current Bootable Disk	49
3.5.3 Cable Lock Provision	49
3.6 Fault Notification and Recovery	49
3.6.1 Drive Protection System	49
3.6.2 Surge-Tolerant Power Supply	50
3.6.3 Thermal Sensor	50
Chapter 4: Identifying the Chassis, Routine Care, and Disassembly Preparation	51
4.1 Small Form Factor (SFF)	51
4.2 Electrostatic Discharge Information	52
4.2.1 Generating Static	52
4.2.2 Preventing Electrostatic Damage to Equipment	52
4.2.3 Personal Grounding Methods and Equipment	53
4.2.4 Grounding the Work Area	53
4.2.5 Recommended Materials and Equipment	53
4.3 Routine Care	54
4.3.1 General Cleaning Safety Precautions	54
4.3.2 Cleaning the Workstation Case	54
4.3.3 Cleaning the Keyboard	55
4.3.4 Cleaning the Monitor	55
4.3.5 Cleaning the Mouse	55
4.4 Service Considerations	56
4.4.1 Power Supply Fan	56
4.4.2 Tools and Software Requirements	56
4.4.3 Screws	56
4.4.4 Cables and Connectors	57
4.4.5 Hard Drives	57
4.4.6 Lithium Coin Cell Battery	57
Chapter 5: Removal and Replacement Procedures	59
5.1 Preparation for Disassembly	59
5.2 Unlocking the Smart Cover Lock	60
5.3 Hood Sensor	61
5.4 External Security Devices	62
5.4.1 Cable Lock	62
5.4.2 Padlock	63
5.5 Workstation Access Panel	64
5.6 Front Bezel	65
5.7 Front Drive Bezels	66
5.7.1 Diskette Drive Bezel or Bezel Blank	66
5.8 Memory	67
5.9 Expansion Card Cage	68
5.9.1 Riser Card	69
5.9.2 Expansion Card	70
5.9.3 AGP Card	71
5.10 Drives	73
5.10.1 Extra Screws	73
5.10.2 Drive Positions	73
5.10.3 Optical Drive	74
5.10.4 External 3.5-inch Drive	77
5.10.5 Primary Hard Drive	79
5.11 Front I/O Devices	81
5.12 Power Switch Assembly	82
5.13 System Board	83
5.14 Battery	84
5.14.1 Type 1 Battery Holder	85
5.14.2 Type 2 Battery Holder	86
5.15 Processor and Heatsink	87
5.16 Speaker	88
5.17 Power Supply	89
Appendix A: Connector Pin Assignments	91
Appendix B: Power Cord Set Requirements	97
General Requirements	97
Country-Specific Requirements	98
Appendix C: POST Error Messages	99
Appendix D: Troubleshooting Without Diagnostics	107
E-Support	107
Troubleshooting Checklist	107
Solving Minor Problems	108
Solving Power Supply Problems	110
Solving Diskette Problems	111
Solving Hard Drive Problems	112
Solving Display Problems	115
Solving Audio Problems	118
Solving Printer Problems	120
Solving Keyboard and Mouse Problems	121
Solving Hardware Installation Problems	122
Solving Network Problems	124
Solving Memory Problems	126
Solving Processor Problems	127
Solving CD-ROM and DVD Problems	128
Solving Drive Key Problems	129
Solving Internet Access Problems	129
Appendix E: System Board and Riser Board Reference Designators	133
Appendix F: Memory	137
DIMM Sockets	138
Appendix G: Ultra ATA Drive Guidelines and Features	139
Ultra ATA Jumpers	139
Ultra ATA Cables	139
Cable Layout	139
Drive Installation Guidelines	140
Device Classes	140
SMART Drives	143
Drive Capacities	143

Match case Limit results 1 per page

Service and Technical Reference Guide, xw3100

338611-001

3–19

Desktop Management

Upon entering Computer Setup, you must

■

Save the MBR of the current bootable disk; or

■

Disable the MBR Security feature.

You must know the setup password, if one exists.

3.5.2 Before You Partition or Format the Current Bootable Disk

Ensure that MBR Security is disabled before you change partitioning or formatting of the current

bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If

MBR Security is enabled when you change partitioning or formatting of the disk, you may

receive error messages from the disk utility or a warning from MBR Security the next time the

workstation is turned on or restarted. To disable MBR Security, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click

Start > Shut Down >

Restart the Computer.

2. Press the

F10

key as soon as the monitor light turns green. Press

Enter

to bypass the title

screen, if necessary.

✎

If you do not press the

F10

key at the appropriate time, you must turn the workstation off, then

on again, and press the

F10

key again to access the utility.

3. Select

Security > Master Boot Record Security > Disabled.

4. Before exiting, click

File > Save Changes

and

Exit.

3.5.3 Cable Lock Provision

The rear panel of the workstation accommodates a cable lock so that the workstation can be

physically secured to a work area.

For illustrated instructions, please see the “Removal and Replacement” Chapter.

3.6 Fault Notification and Recovery

Fault Notification and Recovery features combine innovative hardware and software technology

to prevent the loss of critical data and minimize unplanned downtime.

When a fault occurs, the workstation displays a Local Alert message containing a description of

the fault and any recommended actions. You can then view current system health by using the HP

Client Manager Software. If the workstation is connected to a network managed by HP Insight

Manager, HP Client Manager Software, or other system management applications, the

workstation also sends a fault notice to the network management application.

3.6.1 Drive Protection System

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in

select HP workstations. DPS is designed to help diagnose problems that might result in

unwarranted hard drive replacement.

When HP workstations are built, each installed hard drive is tested using DPS, and a permanent

record of key information is written onto the drive. Each time DPS is run, test results are written

to the hard drive. Your service provider can use this information to help diagnose conditions that

caused you to run the DPS software.