HP rp5800 Maintenance & Service Guide HP rp5800 Retail System - Page 146

Solving Retail System-specific Problems - pos

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Solving Retail System-specific Problems The issues listed in this section are specific to features available in this Retail System. Table E-1 Solving Retail System-specific problems Powered serial ports don't have power. Cause Solution Ports are not correctly configured in Computer Setup. 1. Run the Computer Setup utility. 2. Under Onboard Devices, make sure the correct setting is selected for each individual serial port (A, B, if available, C, and D). Available settings are: ◦ Standard ◦ 5v on pins 1 and 9 ◦ 12v on pins 1 and 9 A powered serial device was connected while system power The computer must be powered off when you plug in was on. powered serial devices. Disconnect the device, power off the system, plug in the device, and power on the system. F1 prompt displays every time the computer is powered on. Cause Solution The computer is configured with a 50°C thermal kit, and a non-compliant component has since been added. Remove the non-compliant component. See 50°C configuration components on page 98 for more information about the 50°C thermal kit. Issues with the HP Integrated Cash Drawer. Cause Various. Solution See the HP POS Configuration Guide.pdf, located in the C: \SWSetup\Point of Sale folder. 136 Appendix E Troubleshooting Without Diagnostics

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Solving Retail System-specific Problems
The issues listed in this section are specific to features available in this Retail System.
Table E-1
Solving Retail System-specific problems
Powered serial ports don't have power.
Cause
Solution
Ports are not correctly configured in Computer Setup.
1.
Run the Computer Setup utility.
2.
Under
Onboard Devices
, make sure the correct setting
is selected for each individual serial port (A, B, if
available, C, and D).
Available settings are:
◦
Standard
◦
5v on pins 1 and 9
◦
12v on pins 1 and 9
A powered serial device was connected while system power
was on.
The computer must be powered off when you plug in
powered serial devices.
Disconnect the device, power off the system, plug in the
device, and power on the system.
F1 prompt displays every time the computer is powered on.
Cause
Solution
The computer is configured with a 50°C thermal kit, and a
non-compliant component has since been added.
Remove the non-compliant component. See
50°C
configuration components
on page
98
for more information
about the 50°C thermal kit.
Issues with the HP Integrated Cash Drawer.
Cause
Solution
Various.
See the
HP POS Configuration Guide.pdf
, located in the C:
\SWSetup\Point of Sale folder.
136
Appendix E
Troubleshooting Without Diagnostics