HP rp5800 Maintenance & Service Guide HP rp5800 Retail System - Page 154

Solving Hard Drive Problems, Table E-5

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Solving Hard Drive Problems Table E-5 Solving Hard Drive Problems Hard drive error occurs. Cause Hard disk has bad sectors or has failed. Solution 1. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Microsoft Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Microsoft Windows XP, right-click Start, click Explore, a file. and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Microsoft Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 158 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On. The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. 144 Appendix E Troubleshooting Without Diagnostics

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Solving Hard Drive Problems
Table E-5
Solving Hard Drive Problems
Hard drive error occurs.
Cause
Solution
Hard disk has bad sectors or has failed.
1.
In Microsoft Windows XP, right-click
Start
, click
Explore
, and select a drive. Select
File
>
Properties
>
Tools
. Under
Error-checking
, click
Check Now
.
In Microsoft Windows 7, right-click
Start
, click
Explore
,
and right-click on a drive. Select
Properties
then select
the
Tools
tab. Under
Error-checking
click
Check Now
.
2.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause
Solution
Either the directory structure is bad or there is a problem with
a file.
In Microsoft Windows XP, right-click
Start
, click
Explore
,
and select a drive. Select
File
>
Properties
>
Tools
. Under
Error-checking
, click
Check Now
.
In Microsoft Windows 7, right-click
Start
, click
Explore
, and
right-click on a drive. Select
Properties
then select the
Tools
tab. Under
Error-checking
click
Check Now
.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the
Solving Hardware
Installation Problems
on page
158
section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under
Advanced
>
Power-On
.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure
Device Available
is selected for the device's SATA port in
Security
>
Device
Security
.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced
>
Power-On Options
.
144
Appendix E
Troubleshooting Without Diagnostics