HP rp5800 Maintenance & Service Guide HP rp5800 Retail System - Page 170

Solving Network Problems, Appendix E

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Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table E-13 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. S5 Wake on LAN is disabled. Wake-on-LAN is not enabled. Solution Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. : Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel. 2. Double-click Network Connections. 3. Double-click Local Area Connection. 4. Click Properties. 5. Click Configure. 6. Click the Power Management tab, then select the check box to Allow this device to bring the computer out of standby. To enable Wake-on-LAN in Windows 7: 1. Select Start > Control Panel. 2. Under Network and Internet, select View network status and tasks. 3. Click Local Area Connection. 4. Click the Properties button. 5. Click the Configure button. 6. Click the Power Management tab, then select the check box to Allow this device to wake the computer. Network driver does not detect network controller. Cause Network controller is disabled. Incorrect network driver. Solution 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. 160 Appendix E Troubleshooting Without Diagnostics

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Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These
guidelines do not discuss the process of debugging the network cabling.
Table E-13
Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause
Solution
S5 Maximum Power Saving feature is enabled.
Disable the S5 Maximum Power Saving option in Computer
Setup. Select
Power
>
Hardware Power Management
>
S5
Maximum Power Saving
.
S5 Wake on LAN is disabled.
: Enable the S5 Wake on LAN option in Computer Setup.
Select
Advanced
>
Device Options
>
S5 Wake on LAN
.
Wake-on-LAN is not enabled.
To enable Wake-on-LAN in Windows XP:
1.
Select
Start
>
Control Panel
.
2.
Double-click
Network Connections
.
3.
Double-click
Local Area Connection
.
4.
Click
Properties
.
5.
Click
Configure
.
6.
Click the
Power Management
tab, then select the
check box to
Allow this device to bring the computer
out of standby
.
To enable Wake-on-LAN in Windows 7:
1.
Select
Start
>
Control Panel
.
2.
Under
Network and Internet
, select
View network
status and tasks
.
3.
Click
Local Area Connection
.
4.
Click the
Properties
button.
5.
Click the
Configure
button.
6.
Click the
Power Management
tab, then select the
check box to
Allow this device to wake the computer
.
Network driver does not detect network controller.
Cause
Solution
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system
via Device Manager.
Incorrect network driver.
Check the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer’s Web
site.
160
Appendix E
Troubleshooting Without Diagnostics