HP rp5800 Maintenance & Service Guide HP rp5800 Retail System - Page 9

Clearing and Resetting the CMOS

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131

Appendix E

Troubleshooting Without Diagnostics

....................................................................................

133

Safety and Comfort

..........................................................................................................................

133

Before You Call for Technical Support

.............................................................................................

133

Helpful Hints

.....................................................................................................................................

134

Solving Retail System-specific Problems

.........................................................................................

136

Solving General Problems

................................................................................................................

137

Solving Power Problems

..................................................................................................................

140

Solving Diskette Problems

...............................................................................................................

141

Solving Hard Drive Problems

...........................................................................................................

144

Solving Media Card Reader Problems

.............................................................................................

147

Solving Display Problems

.................................................................................................................

149

Solving Audio Problems

...................................................................................................................

153

Solving Printer Problems

..................................................................................................................

155

Solving Keyboard and Mouse Problems

..........................................................................................

156

Solving Hardware Installation Problems

...........................................................................................

158

Solving Network Problems

...............................................................................................................

160

Solving Memory Problems

...............................................................................................................

163

Solving Processor Problems

............................................................................................................

164

Solving CD-ROM and DVD Problems

..............................................................................................

165

Solving USB Flash Drive Problems

..................................................................................................

167

Solving Front Panel Component Problems

......................................................................................

168

Solving Internet Access Problems

....................................................................................................

168

Solving Software Problems

..............................................................................................................

171

Contacting Customer Support

..........................................................................................................

172

Index

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173

ix

Section	Page
Installing and Customizing the Software	11
Installing the Windows Operating System	11
Downloading Microsoft Windows Updates	11
Installing or Upgrading Device Drivers (Windows systems)	12
Customizing the Monitor Display (Windows systems)	12
Accessing Disk Image (ISO) Files	12
Computer Setup (F10) Utility	13
Computer Setup (F10) Utilities	13
Using Computer Setup (F10) Utilities	14
Computer Setup—File	15
Computer Setup—Storage	16
Computer Setup—Security	18
Computer Setup—Power	22
Computer Setup—Advanced	23
Recovering the Configuration Settings	25
Computer Diagnostic Features	26
Hewlett-Packard Vision Diagnostics	26
Accessing HP Vision Diagnostics	26
Survey Tab	27
Test Tab	28
Status Tab	28
History Tab	29
Errors Tab	29
Help Tab	30
Saving and Printing Information in HP Vision Diagnostics	30
Downloading the Latest Version of HP Vision Diagnostics	30
Protecting the Software	31
Illustrated parts catalog	32
Computer major components	32
Cables	33
Misc parts	34
Drives	35
Expansion cards	36
50°C thermal kit	37
Sequential part number listing	38
Serial and Parallel ATA Drive Guidelines and Features	40
SATA Hard Drives	40
SATA Hard Drive Cables	41
SATA Data Cable	41
SATA Power Cable	41
PATA Device Information	42
ATA SMART Drives	42
Hard Drive Capacities	42
Identifying the Chassis, Routine Care, and Disassembly Preparation	43
Chassis Designations	43
rp5800	43
Electrostatic Discharge Information	44
Generating Static	44
Preventing Electrostatic Damage to Equipment	44
Personal Grounding Methods and Equipment	45
Grounding the Work Area	45
Recommended Materials and Equipment	45
Operating Guidelines	46
Routine Care	47
General Cleaning Safety Precautions	47
Cleaning the Computer Case	47
Cleaning the Keyboard	47
Cleaning the Monitor	48
Cleaning the Mouse	48
Service Considerations	48
Power Supply Fan	48
Tools and Software Requirements	49
Screws	49
Cables and Connectors	49
Hard Drives	49
Lithium Coin Cell Battery	50
Removal and Replacement Procedures	51
Preparation for Disassembly	51
Serial Number Location	51
Access Panel	52
Front Bezel	53
Front Bezel Security	54
Optical Drive Bezel	56
Bezel Blank	57
Cable Management	58
Cable Connections	59
Memory	60
DIMMs	60
DDR3-SDRAM DIMMs	60
Populating DIMM Sockets	61
Installing DIMMs	62
Expansion Cards	64
Introduction	64
Installing a Half-Height Expansion Card	65
Installing a 12-Volt Powered USB Expansion Card	66
Installing a Full-Height Expansion Card	72
Installing a Powered Serial Port Expansion Card	72
Configuring Powered Serial Ports	77
Replacing the Riser Card	77
Drives	83
Drive Positions	83
Installing and Removing Drives	84
System Board Drive Connections	85
Removing a 5.25-inch Optical Drive from a Drive Bay	86
Installing a 5.25-inch Optical Drive into a Drive Bay	87
Removing a 3.5-inch Secondary Hard Drive from a Drive Bay	89
Installing a 3.5-inch Secondary Hard Drive into a Drive Bay	90
Removing and Replacing the Primary 3.5-inch Internal Hard Drive	91
Fan Duct	94
Front Fan	96
Front USB and Power Switch Assembly	97
Speaker	99
Heat sink	101
Processor	102
Power Supply	103
System Board	104
Battery	106
50°C configuration components	108
50°C radial fan	109
50°C heat partition	112
50°C rear expansion slot cover vents	116
50°C front bezel	116
50°C heat sink	116
Connector Pin Assignments	118
Keyboard	118
Mouse	118
Ethernet RJ-45	119
Parallel Interface	119
Serial Interface, Powered and Non-Powered	120
USB	120
Microphone	120
Headphone	120
Line-in Audio	121
Line-out Audio	121
Monitor	121
6-Pin Power (for CPU)	122
SATA Data and Power	122
PCI Express, Pin A	123
PCI Express, Pin B	124
DVI Connector	125
Power Cord Set Requirements	126
General Requirements	126
Japanese Power Cord Requirements	126
Country-Specific Requirements	127
POST Error Messages	128
Power-On Self-Test (POST)	128
POST Numeric Codes and Text Messages	129
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	135
Password Security and Resetting CMOS	139
Resetting the Password Jumper	140
Clearing and Resetting the CMOS	141
Troubleshooting Without Diagnostics	143
Safety and Comfort	143
Before You Call for Technical Support	143
Helpful Hints	144
Solving Retail System-specific Problems	146
Solving General Problems	147
Solving Power Problems	150
Solving Diskette Problems	151
Solving Hard Drive Problems	154
Solving Media Card Reader Problems	157
Solving Display Problems	159
Solving Audio Problems	163
Solving Printer Problems	165
Solving Keyboard and Mouse Problems	166
Solving Hardware Installation Problems	168
Solving Network Problems	170
Solving Memory Problems	173
Solving Processor Problems	174
Solving CD-ROM and DVD Problems	175
Solving USB Flash Drive Problems	177
Solving Front Panel Component Problems	178
Solving Internet Access Problems	178
Solving Software Problems	181
Contacting Customer Support	182

HP rp5800 Maintenance & Service Guide HP rp5800 Retail System - Page 9

Appendix E, Troubleshooting Without Diagnostics, Index, Before You Call for Technical Support - specifications

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