HP rp5800 Maintenance & Service Guide HP rp5800 Retail System - Page 150

Solving Power Problems

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Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table E-3 Solving Power Problems Power supply shuts down intermittently. Cause Power supply will not turn on because of internal power supply fault. Solution Contact an authorized service provider to replace the power supply. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heat sink is not properly attached to the processor. 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header. 3. If fan is plugged in, but is not spinning, then replace the heat sink/fan assembly. 4. Contact an authorized reseller or service provider. Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. Open the hood and ensure the 4- or 6-wire power supply cable is seated into the connector on the system board. 2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 3. Replace the power supply. 4. Replace the system board. 140 Appendix E Troubleshooting Without Diagnostics

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Solving Power Problems
Common causes and solutions for power problems are listed in the following table.
Table E-3
Solving Power Problems
Power supply shuts down intermittently.
Cause
Solution
Power supply will not turn on because of internal power
supply fault.
Contact an authorized service provider to replace the power
supply.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a
two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
1.
Ensure that the computer air vents are not blocked and
the processor cooling fan is running.
2.
Open hood, press power button, and see if the
processor fan spins. If the processor fan is not spinning,
make sure the fan's cable is plugged onto the system
board header.
3.
If fan is plugged in, but is not spinning, then replace the
heat sink/fan assembly.
4.
Contact an authorized reseller or service provider.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps
four times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Power failure (power supply is overloaded).
1.
Open the hood and ensure the 4- or 6-wire power
supply cable is seated into the connector on the system
board.
2.
Check if a device is causing the problem by removing
ALL attached devices (such as hard, diskette, or optical
drives, and expansion cards). Power on the system. If
the system enters the POST, then power off and
replace one device at a time and repeat this procedure
until failure occurs. Replace the device that is causing
the failure. Continue adding devices one at a time to
ensure all devices are functioning properly.
3.
Replace the power supply.
4.
Replace the system board.
140
Appendix E
Troubleshooting Without Diagnostics