Linksys WIP310 SPA500 Series and WIP310 IP Phone Administration Guide - Page 53
Enabling Automatic Call Distribution (ACD), Enabling Call Back, Admin Login, advanced, Phone
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Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 Enabling Automatic Call Distribution (ACD) Typically used for call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on a database of instructions. You can enable this with the SIP B parameter ("Configuring SIP" section on page 83). Defaults to no (disabled). STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, in the ACD Login Serv field, choose yes. STEP 5 In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6, depending on your phone model. Defaults to 1. STEP 6 Click Submit All Changes. Enabling Call Back Call back is a feature that forces the phone to repeatedly try a number that has been dialed and received a busy response. The busy number is tried until the call goes through and the phone rings on the user's end. To enable call back: STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 In the Phone tab, under Supplementary Services, in the Call Back Serv field, choose yes. STEP 5 Click Submit All Changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 42