Samsung SCX-4623F User Guide - Page 102
Copying problems, Solid Color or
UPC - 635753615333
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CONDITION Wrinkles or creases SUGGESTED SOLUTIONS • Ensure that the paper is loaded properly. • Check the paper type and quality (See "Print media specifications" on page 111). • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty Check for leaking toner. Clean the inside of the machine (See "Cleaning the inside" on page 88). CONDITION Horizontal stripes A aBbC A aBbC A aBbC A aBbC A aBbC Curl SUGGESTED SOLUTIONS If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one (See "Replacing the toner cartridge" on page 107). • If the problem persists, the machine may require repair. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thin (See "Opening printing preferences" on page 53). Solid Color or Black pages A • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one (See "Replacing the toner cartridge" on page 107). • The machine may require repair. Contact a service representative. Loose toner Character Voids A • Clean the inside of the machine (See "Cleaning the inside" on page 88). • Check the paper type and quality (See "Print media specifications" on page 111). • Remove the toner cartridge and then, install a new one (See "Replacing the toner cartridge" on page 107). • If the problem persists, the machine may require repair. Contact a service representative. Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications (See "Print media specifications" on page 111). An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. Your machine is probably being used at an altitude of 1,000 m (3,281 ft.) or above. The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine (See "Altitude adjustment" on page 41). Copying problems CONDITION Copies are too light or too dark. Smears, lines, marks, or spots appear on copies. SUGGESTED SOLUTION Use Darkness in Copy feature to lighten or darken the backgrounds of copies (See "Changing the darkness" on page 60). • If the defects are on the original, use Darkness in Copy feature to lighten the background of your copies (See "Changing the darkness" on page 60). • If there are no defects on the original, clean the scan unit (See "Cleaning the scan unit" on page 89). Copy image is skewed. Blank copies print out. • Ensure that the original is face down on the scanner glass or face up in the document feeder. • Check that the copy paper is loaded correctly. Ensure that the original is face down on the scanner glass or face up in the document feeder. Troubleshooting_ 102