Samsung SCX-4623F User Guide - Page 104

Fax problems CONDITION SUGGESTED SOLUTIONS The machine is not working, there is no display, or the buttons are not working. No dial tone. The numbers stored in memory do not dial correctly. The original does not feed into the machine. Faxes are not received automatically. The machine does not send. The incoming fax has blank spaces or is of poor-quality. Some of the words on an incoming fax are stretched. There are lines on the originals you sent. • Unplug the power cord and plug it in again. • Ensure that there is power being supplied to the electrical outlet. • Check that the phone line is properly connected. • Check that the phone socket on the wall is working by plugging in another phone. Make sure that the numbers are stored in memory correctly. Print an Address Book list (See "Setting up address book" on page 75). • Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin. • Make sure that the document feeder is firmly closed. • The document feeder rubber pad may need to be replaced. Contact a service representative. • The receiving mode should be set to fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. • Make sure that the original is loaded in the document feeder or on the scanner glass. • Check the fax machine you are sending to, to see if it can receive your fax. • The fax machine sending you the fax may be faulty. • A noisy phone line can cause line errors. • Check your machine by making a copy. • A toner cartridge has reached its estimated cartridge life. Replace the toner cartridge (See "Replacing the toner cartridge" on page 107). The fax machine sending the fax had a temporary document jam. Check your scan unit for marks and clean it (See "Cleaning the scan unit" on page 89). CONDITION SUGGESTED SOLUTIONS The machine dials a number, but the connection with the other fax machine fails. Faxes do not store in memory. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem. There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. Call for service. You may have chosen the wrong paper settings in the user option setting. For details about paper settings, see "Setting the paper size and type" on page 50. Samsung Scan Manager Problem CONDITION Samsung Scan Manager does not work. SUGGESTED SOLUTION Check your system requirements. Samsung Scan Manager works in Windows and Mac OS (See "System requirements" on page 30). Common Windows problems CONDITION SUGGESTED SOLUTIONS "File in Use" message appears during installation. "General Protection Fault", "Exception OE", "Spool 32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred" messages appear. Exit all software applications. Remove all software from the printer's startup group, then restart Windows. Reinstall the printer driver. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to Microsoft Windows User's Guide that came with your computer for further information on Windows error messages. Troubleshooting_ 104