Samsung SCX-4623F User Guide - Page 103

CONDITION SUGGESTED SOLUTION Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in the jams occur. tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Toner cartridge produces fewer • Your originals may contain pictures, solids, or heavy lines. For example, your originals may copies than be forms, newsletters, books, or other expected before documents that use more toner. running out of toner. • The scanner lid may be left open while copies are being made. • Turn the machine off and back on. Scanning problems CONDITION SUGGESTED SOLUTIONS The scanner does not • Make sure that you place the original to be work. scanned face down on the scanner glass, or face up in the document feeder. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the machine cable is connected properly. • Make sure that the machine cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru or the application you want to use to make certain that the scanner job is being sent to the correct port (for example, USB001). The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Message appears on your computer screen: • There may be a copying or printing job in progress. Try your job again when that job is finished. • Device can't be • The selected port is currently being used. set to the H/W Restart your computer and try again. mode you want. • The machine cable may be improperly • Port is being used connected or the power may be off. by another program. • The scanner driver is not installed or the operating environment is not set up properly. • Port is Disabled. • Ensure that the machine is properly • Scanner is busy connected and the power is on, then restart receiving or your computer. printing data. • The USB cable may be improperly When the current connected or the power may be off. job is completed., try again. • Invalid handle. • Scanning has failed. Troubleshooting_ 103