IBM 436854u Service Guide
IBM 436854u - System x3200 M2 5U Mini Tower Server Manual
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IBM 436854u manual content summary:
- IBM 436854u | Service Guide - Page 1
System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 2
- IBM 436854u | Service Guide - Page 3
System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 4
general information in Appendix B, "Notices," on page 233, and the Warranty and Support Information document on the IBM System x Documentation CD. Tenth Edition (October April 2010) © Copyright IBM Corporation 2008. US Government Users Restricted Rights - Use, duplication or disclosure restricted - IBM 436854u | Service Guide - Page 5
viii Inspecting for unsafe conditions viii Guidelines for servicing electrical equipment ix Safety statements x Chapter 1. System-board jumpers 13 Chapter 2. Configuration information and instructions 15 Updating the firmware 15 Configuring the server 15 54 © Copyright IBM Corp. 2008 iii - IBM 436854u | Service Guide - Page 6
the IBM ServeRAID-MR10i SAS/SATA controller 99 Installing the IBM ServeRAID-MR10i SAS/SATA controller 100 Removing an IBM Remote Supervisor Adapter II SlimLine 102 Installing an IBM Remote checkout procedure 137 iv System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 7
undetermined problems 229 Problem determination tips 230 Appendix A. Getting help and technical assistance 231 Before you call 231 Using the documentation 231 Getting help and information from the World Wide Web 231 Software service and support 232 Hardware service and support 232 IBM Taiwan - IBM 436854u | Service Guide - Page 8
239 People's Republic of China Class A electronic emission statement . . . . 239 Taiwan Class A compliance statement 239 Index 241 vi System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 9
este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2008 vii - IBM 436854u | Service Guide - Page 10
or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such with. viii System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 11
you measure high voltages. v To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. v If an electrical accident occurs, use caution, turn off the power, and send another - IBM 436854u | Service Guide - Page 12
. Read any additional safety information that comes with the server or optional device before you install the device. x System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 13
damage. v Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as described in the following table when installing, moving - IBM 436854u | Service Guide - Page 14
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system as required by local ordinances or regulations. xii System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 15
: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous - IBM 436854u | Service Guide - Page 16
all electrical current from the device, ensure that all power cords are disconnected from the power source. 2 1 xiv System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 17
energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12: CAUTION: The following label indicates a hot surface nearby. Statement 13 - IBM 436854u | Service Guide - Page 18
Statement 15: CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended. xvi System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 19
This Problem Determination and Service Guide contains information to help you solve problems that might occur in the IBM System x3200 M2 Types 4367 and 4368 server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing - IBM 436854u | Service Guide - Page 20
. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under problem situations. v Attention: These notices indicate potential damage to programs, devices, or data. An attention notice is placed just before the instruction Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 21
available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: v Supports one Intel Core™ 2 Duo dual-core or Xeon dual-core or quad-core limit, below which a large number of computers will operate. v Two PCI 32-bit/33 MHz slots Chapter 1. Introduction 3 - IBM 436854u | Service Guide - Page 22
from the electrical outlets. Power-control button Press this button to turn the server on and off manually. Hard disk drive activity LED When this LED is flashing, it indicates that the associated hard disk the DVD drive. 4 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 23
amber status LED. If this amber status LED for a drive is lit, it indicates that the associated hard disk drive has failed. If an optional IBM ServeRAID controller is installed in the server and the LED flashes slowly (one flash per second), it indicates that the drive is being rebuilt. When - IBM 436854u | Service Guide - Page 24
server. When this LED is lit, it indicates that there is activity between the server and the network. 6 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 25
-management software can turn on the server. v If your operating system supports the Wake on LAN feature, the Wake on LAN feature can turn leave it connected to ac power, the server can respond to requests from the service processor, such as a remote request to turn on the server. While the server - IBM 436854u | Service Guide - Page 26
ways: v You can turn off the server from the operating system, if your operating system supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically system failure. 8 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 27
Connectors, LEDs, and jumpers The illustrations in this section show the connectors, light-emitting diodes (LEDs), and jumpers on the system board. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors - IBM 436854u | Service Guide - Page 28
/ receive activity LED (amber) USB 1 and 2 Remote Supervisor Adapter II SlimLine (Ethernet) Ethernet link status LED (green) 10 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 29
System-board optional-devices connectors The following illustration shows the system-board connectors for user-installable optional devices. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Remote Supervisor Adapter II Slim Line Slot 1, PCI Express x8 Slot 2, PCI Express x4 (x1) Slot 3, PCI-X 64-bit 133 MHz Slot 4, PCI - IBM 436854u | Service Guide - Page 30
33 MHz LED Hard drive fan LED Mini-PCI slot LED Mini-BMC heartbeat LED Microprocessor LED 12 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 31
System-board jumpers The following illustration shows the jumpers on the system board. Boot block jumper (JP6) Clear CMOS jumper (JP1) Mini-BMC force update jumper (JP3) The following table describes the function of each jumper block. Table 2. System-board jumper blocks Jumper number Jumper - IBM 436854u | Service Guide - Page 32
14 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 33
Web. Go tohttp://www.ibm.com/systems/support/ to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware. Download the latest firmware for the server; then, install the firmware, using the instructions that are included - IBM 436854u | Service Guide - Page 34
SlimLine" on page 29. Using the Configuration/Setup Utility program This section provides instructions for starting the Configuration/Setup Utility program and descriptions of the menu choices that restart the server. 16 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 35
/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available. 3. Follow the instructions on the screen. Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the - IBM 436854u | Service Guide - Page 36
choice to disable or enable the Ethernet on the system board. - USB Support Select this choice to enable or disable the USB support. - Video Select this choice to view the video information. - System MAC Sequence Options 18 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 37
hardware features, such as CPU options and PCI configuration. Important: The server might malfunction if these settings are incorrectly configured. Follow the instructions on the screen carefully. This choice is on the full Configuration/Setup Utility menu only. - CPU Options Select this choice to - IBM 436854u | Service Guide - Page 38
error messages that the system generated during POST and run time. by the SMI handler and by the service processor. The most recent event or error is displayed first. Use the Down Arrow key to view the . v Exit Setup 20 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 39
password at the password prompt that is diaplayed as you start the computer. However, if you want to change the settings in the site at http://www.ibm.com/systems/management/serverguide/ sub.html. To download the free image, click IBM Service and Support Site. The ServerGuide and instructions 21 - IBM 436854u | Service Guide - Page 40
and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up the server the installation.) 22 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 41
the server model, service processor, hard disk system installation instructions from the IBM Web site: Note: Changes are made periodically to the IBM Web site. .ibm.com/systems/support/ 2. Under Product support, click System x. 3. From the menu on the left side of the page, click System x support - IBM 436854u | Service Guide - Page 42
document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3200 M2 to display the matrix steps. 24 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 43
://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System available from the World Wide Web and you have obtained it, follow the instructions that come with the package. v If you are using a diskette, - IBM 436854u | Service Guide - Page 44
document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3200 M2 to display the matrix your changes. 26 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 45
in this document. 1. Go to http://www.ibm.com/systems/support/ 2. Under Product support, click System x. 3. Under Popular links, attached devices. If you install a different type of RAID adapter, follow the instructions in the documentation that comes with the adapter to view or change settings for - IBM 436854u | Service Guide - Page 46
arrow keys and press Enter. 4. To change the settings of the selected items, follow the instructions on the screen. If you select Raid Properties, SAS Topology, or Advanced Adapter Properties additional following steps: 28 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 47
download software and firmware from the IBM support Web site during the installation process. Service Pack - Netscape Navigator version 7.0 or later - Mozilla version 1.3 or later The Web browser must be Java-enabled and must support JavaScript™. Chapter 2. Configuration information and instructions - IBM 436854u | Service Guide - Page 48
system service package installation kit. The kit contains the following files: v Software and firmware installation instructions v BIOS code update with support for update v Integrated service processor firmware update 30 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 49
described in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software See the documentation that comes with IBM Remote Supervisor Adapter II SlimLine for instructions for completing the configuration, including the - IBM 436854u | Service Guide - Page 50
32 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 51
Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Parts documents lookup. 4. From the Product family menu, select System x3200 M2, and click - IBM 436854u | Service Guide - Page 52
unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be service technicians. For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 53
Table 5. Parts listing, Types 4367 and 4368 (continued) Index 9 9 9 9 9 10 11 11 11 12 12 13 13 13 14 15 16 Description Hard disk drive, SAS, 3.5-inch 146 GB, 15K, hot-swap, with tray (optional) Hard disk drive, SAS, 3.5-inch 300 GB, 15K, hot-swap, with tray (optional) Hard disk drive, SAS, 2.5- - IBM 436854u | Service Guide - Page 54
2) FRU part number 44E7641 44E7589 46M0338 46C6713 44E7590 46M0340 46C6714 44E7591 44E7588 46C6452 46M0339 49Y8294 46M6608 39Y7330 36 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 55
Table 5. Parts listing, Types 4367 and 4368 (continued) Index 20 21 Description Memory, 2 GB DDR2/800 MHz (type 4367 model E4x) System fan, rear (all models) Access panel (all models) Alcohol wipe Adapter, 3U SCSI (optional) Adapter, 3U SCSI without battery (optional) Adapter, Emulex single-port 4 - IBM 436854u | Service Guide - Page 56
part number (Tier 2) 39Y9810 39R6530 39R6532 39Y9728 44E7578 41Y3884 13N2413 80Y9304 26K7363 FRU part number 42C1053 39R9369 38 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 57
(8) v Screw, slotted M3.5 (8) v Screw, standoff (6) v Shield, EMC (1) v Support, black isolator (8) Label, hot-swap drive IDs (type 5367 models 34x, 38x, 42x, Shield, hard drive (all models) Switch, C2 (all models) System service label (all models) Thermal grease Tray assembly, simple-swap (type 4367 - IBM 436854u | Service Guide - Page 58
Windows 2003 Server Standard 32b Edition R2 w/SP2, 1-4 Processors, German 40 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide CRU part number 44W4028 44W4029 44W4030 44W4031 44W4032 44W4033 44W4034 44W4035 44W4036 44W4037 44W4038 44W4039 44W4040 44W4041 44W4042 44W4043 - IBM 436854u | Service Guide - Page 59
Table 6. Product recovery CDs (continued) Description CRU part number Microsoft Windows 2003 Server Standard 32b Edition R2 w/SP2, 1-4 Processors, Spanish 44W4050 Microsoft Windows 2003 Server Standard 32b Edition R2 w/SP2, 1-4 Processors, Traditional Chinese 44W4051 Microsoft Windows 2003 - IBM 436854u | Service Guide - Page 60
2008 Enterprise Edition R2 1-8 Processor, 81Y2018 multilingual Microsoft Windows 2008 Enterprise Edition R2 1-8 Processor, 81Y2019 Simplified Chinese 42 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 61
Table 6. Product recovery CDs (continued) Description Microsoft Windows 2008 Enterprise Edition R2 1-8 Processor, Traditional Chinese Microsoft Windows 2008 Enterprise Edition R2 1-8 Processor, multilingual Microsoft Windows 2008 Enterprise Edition R2 1-8 Processor, Simplified Chinese Microsoft - IBM 436854u | Service Guide - Page 62
appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region , Sri Lanka, Swaziland, Uganda 44 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 63
Table 7. Power cords (continued) IBM power cord part number Used in these countries and regions 39M5151 Abu Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 110 - 120 - IBM 436854u | Service Guide - Page 64
46 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 65
getting service and assistance, see the Warranty and Support Information document. For additional information and important notes about installing options in the server, see the specific options section in the User's Guide http:// publib.boulder.ibm.com/infocenter/toolsctr/v1r0 - IBM 436854u | Service Guide - Page 66
also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for . v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/ : Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 67
to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate - IBM 436854u | Service Guide - Page 68
static electricity. Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 50 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 69
is a USB cable, however, you do not have to turn off the server. See the documentation that comes with optional devices for additional cabling instructions. It might be easier for you to route cables before you install certain devices. For details about the locations and functions of the input - IBM 436854u | Service Guide - Page 70
Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your instructed to return the side cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 52 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 71
Installing the side cover Attention: For proper cooling and airflow, replace the side cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components. To install the side cover, complete the - IBM 436854u | Service Guide - Page 72
bezel downward to disengage and remove it from the chassis. 5. If you are instructed to return the lower bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 54 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 73
Installing the lower bezel To install the lower bezel, complete the following steps: 1. Insert the two bottom tabs on the lower bezel into the corresponding holes in the front of the chassis. 2. Rotate the top of the lower bezel up to the chassis; then, press the blue release tab on the right side - IBM 436854u | Service Guide - Page 74
server to disengage the two right-side tabs from the chassis. 6. If you are instructed to return the upper bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 56 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 75
Installing the upper bezel To install the upper bezel, complete the following steps: 1. Insert the two tabs on the right-side of the upper bezel into the corresponding holes on the right side of the chassis. 2. Rotate the upper bezel to the left side of the chassis until the bezel clips are aligned - IBM 436854u | Service Guide - Page 76
8. If you are not replacing the adapter, install an expansion-slot cover in the expansion-slot opening. 58 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 77
all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing an adapter For information about the types of adapters that the server supports and other information that you might consider when you install an adapter, see the User's Guide. For the - IBM 436854u | Service Guide - Page 78
the external cables and power cords; then, turn on the attached devices and turn on the server. 60 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 79
Removing and installing internal drives See the User's Guide for information about the types of drives that the server supports and other important information. The following figures show the locations of the drive bays in the server. Some models have seven drive bays, and some - IBM 436854u | Service Guide - Page 80
drive. Save the clip to use when you install the replacement drive. 9. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 62 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 81
sure that: v You have all the cables and other equipment that is specified in the documentation that comes with the new drive. v You check the instructions that come with the new drive to determine whether you must set any switches or jumpers on the drive. v You have removed the drive retainer - IBM 436854u | Service Guide - Page 82
; then, remove the drive from the package and place it on a static-protective surface. 3. Follow the instructions that come with the drive to set jumpers or switches, if there are any. Note: You might find of the drive. 64 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 83
5. Push the drive into the bay. 6. Connect the power and signal cables to the drive. Note: Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules (DIMMs). 7. Install the upper bezel (see "Installing the upper - IBM 436854u | Service Guide - Page 84
other equipment that is specified in the documentation that comes with the new drive. v You check the instructions that come with the new drive to determine whether you must set any switches or jumpers on the drive drive. 66 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 85
EMC shield Tape drive Drive retainer clip 10. Push the drive into the bay. Note: A tape drive can be installed in bay 1 or bay 2 11. Connect one end of the applicable signal cable into the rear of the drive and make sure that the other end of this cable is connected into the applicable connector on - IBM 436854u | Service Guide - Page 86
of the bay. 6. If you are instructed to return the drive assembly, follow all packaging instructions, and use any packaging materials for shipping that hot-swap drives in the hot-swap drive bays. v See the User's Guide for additional information. To install a hot-swap hard disk drive (based on your - IBM 436854u | Service Guide - Page 87
handle is in the open position. 3. Align the drive assembly with the guide rails in the bay; then, carefully slide the drive assembly into the drive documentation for additional information about RAID operation and complete instructions for using ServeRAID Manager. 6. Install the lower bezel - IBM 436854u | Service Guide - Page 88
toward each other; then, pull the assembly out of the bay. 6. If you are instructed to return the drive assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 70 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 89
metal surface on the server; then, remove the drive from the package and place it on a static-protective surface. 2. Align the drive assembly with the guide rails in the bay. 3. Pull the loops of the drive assembly toward each other; then, carefully slide the drive assembly into the drive bay until - IBM 436854u | Service Guide - Page 90
, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. 72 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 91
the power supply out of the bay, using the handle. Release lever Hot-swap power supply 4. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 4. Removing and replacing server components 73 - IBM 436854u | Service Guide - Page 92
install a hot-swap power supply, complete the following steps: 1. Place the power supply into the bay guides. Release lever Hot-swap power supply 2. Using the handle, push the power supply toward the front of correctly. 74 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 93
. 6. Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM. 7. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 4. Removing and replacing server components 75 - IBM 436854u | Service Guide - Page 94
with the server. Number of DIMMs One DIMM Two DIMMs Three DIMMs Four DIMMs Connectors 1 1, 3 Not supported 1, 3, 2, 4 To install a DIMM, complete the following steps: 1. Make sure that the retaining clips server. 76 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 95
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware. Removing the battery To - IBM 436854u | Service Guide - Page 96
replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent battery, complete the following steps: 1. Follow any special handling and installation instructions that come with the replacement battery. 2. Insert the new battery: a. and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 97
can then be removed. Rubber grommets Rear system Fan 6. Pull the fan up and out of the chassis. 7. If you are instructed to return the fan, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 4. Removing and replacing server components 79 - IBM 436854u | Service Guide - Page 98
the external cables and power cords; then, turn on the attached devices and turn on the server. 80 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 99
Removing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. - IBM 436854u | Service Guide - Page 100
and remove the assembly from the drive cage. 9. If you are instructed to return the hard disk drive fan assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 82 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 101
Installing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed - IBM 436854u | Service Guide - Page 102
the simple-swap backplate away from the drive cage until it is clear of the locating pins. 84 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 103
-swap backplate out of the lower lip on the drive cage and set it aside. 12. If you are instructed to return the simple-swap backplate, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 4. Removing and replacing server components 85 - IBM 436854u | Service Guide - Page 104
the external cables and power cords; then, turn on the attached devices and turn on the server. 86 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 105
Removing the SAS/SATA hard disk drive backplane This procedure applies only to hot-swap server models with a SAS/SATA hard disk drive backplane installed on the back of the hard disk drive cage. To remove the SAS/SATA hard disk drive backplane, complete the following steps: 1. Read the safety - IBM 436854u | Service Guide - Page 106
to return the SAS/SATA hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the SAS the attached devices and turn on the server. 88 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 107
the rear of the server; then, remove the front-panel assembly from the chassis. 10. If you are instructed to return the front-panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 4. Removing and replacing server components - IBM 436854u | Service Guide - Page 108
the housing away from the chassis and lift the housing out of the opening in the chassis. 90 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 109
. 9. Carefully pull the front USB cable out of the opening in the chassis. 10. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing the rear adapter retention bracket To - IBM 436854u | Service Guide - Page 110
bracket is free of the hinge pin, and remove the rear adapter-retention bracket from the server. 92 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 111
Installing the front adapter-retention bracket To install the front adapter-retention bracket, complete the following steps: 1. Insert one of the hinge pins on the front adapter-retention bracket into the metal hinge point on the fan cage assembly. 2. Rotate the other hinge pin on the front adapter- - IBM 436854u | Service Guide - Page 112
top of the chassis and lift the cage out of the chassis. 7. If you are instructed to return the power-supply cage, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 94 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 113
Installing the hot-swap power supply cage This procedure applies only to server models that have hot-swap power-supplies. To install the hot-swap power supply cage, complete the following steps: 1. Place the power-supply cage into the chassis and slide it toward the rear of the server until the - IBM 436854u | Service Guide - Page 114
and push it back into the hole on the system board. 8. If you are instructed to return the SAS/SATA controller, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 96 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 115
Installing the SAS/SATA controller To install the SAS/SATA RAID controller, complete the following steps: 1. Touch the static-protective package that contains the SAS/SATA controller to any unpainted surface on the outside of the server; then, remove the SAS/SATA controller from the package. 2. - IBM 436854u | Service Guide - Page 116
back into the hole on the system board. 7. If you are instructed to return the mini-PCI-X enablement card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you standoff. 98 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 117
and turn on the server. Removing the IBM ServeRAID-MR10i SAS/SATA controller To remove the IBM ServeRAID-MR10i SAS/SATA controller from the server from the server. 5. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that - IBM 436854u | Service Guide - Page 118
models come with a IBM ServeRAID-MR10i SAS/SATA controller. The ServeRAID-MR10i SAS/SATA controller enables integrated RAID level-5 capability on hot-swap SAS models that support 2.5-inch and 3.5- inch MR10i controller. 100 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 119
Hard disk drive cable 0 - 3 Hard disk drive cable 4 - 7 ServeRAID-MR10i SAS/SATA controller Battery Hard disk drive cable connector 4 - 7 Hard disk drive cable connector 0 - 3 Note: The drive cage should be in the open position. This illustration shows it in the closed position. 8. Press the - IBM 436854u | Service Guide - Page 120
an IBM Remote Supervisor Adapter II SlimLine An optional IBM Remote Supervisor Adapter II SlimLine must be installed only in its dedicated connector on the system board. See "System-board internal connectors" on page 9 102 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 121
grasp the Remote Supervisor Adapter II SlimLine by its top edge or upper corners, and align it with the Remote Supervisor Adapter II SlimLine guide and the connector on the system board. Attention: Incomplete insertion might cause damage to the system board or the adapter. Chapter 4. Removing and - IBM 436854u | Service Guide - Page 122
SlimLine firmly into the connector and under the retention clip on the Remote Supervisor Adapter II SlimLine support bracket. 9. Close the rear adapter-retention bracket. 10. Install the side cover (see "Installing . 104 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 123
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Chapter 4. Removing and replacing server components 105 - IBM 436854u | Service Guide - Page 124
in the server. 5. While you support the power supply, remove the four instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 106 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 125
in the rear of the chassis. 2. Install the four screws that secure the power supply to the chassis. 3. Power supply connector P2 supports the microprocessor voltage regulator module. Connect power supply connector P2 to the microprocessor power connector on the system board, see Figure 1 on page - IBM 436854u | Service Guide - Page 126
the external cables and power cords; then, turn on the attached devices and turn on the server. 108 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 127
Removing the microprocessor and fan sink To remove the microprocessor and fan sink, complete the following steps: 1. Read the safety information that begins on page vii and "Installation guidelines" on page 47. 2. Turn off the server and all attached devices; then, disconnect all power cords and - IBM 436854u | Service Guide - Page 128
place it on a static-protective surface. 10. If you are instructed to return the microprocessor and fan sink, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 110 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 129
Installing a microprocessor and fan sink To install the microprocessor, complete the following steps: 1. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor from the package. 2. Remove the protective cover - IBM 436854u | Service Guide - Page 130
. v Additional thermal grease is not added to the existing thermal grease on the fan sink and microprocessor. 112 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 131
Note: v Read the Safety information on page vii. v Read the "Installation guidelines" on page 47. v Read "Handling static-sensitive devices" on page 50. To replace damaged or contaminated thermal grease on the microprocessor and fan sink, complete the following steps: 1. Place the fan sink on a - IBM 436854u | Service Guide - Page 132
Adapter II SlimLine support bracket from the system board. Set it aside for use later. Remote Supervisor Adapter II SlimLine support bracket 9. Remove the eight screws that secure the system board to the chassis. 114 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 133
Fan-sink mounting bracket slots System board mounting screws (8 places) 10. Slide the system board toward the front of the server to disengage the tabs on the fan sink mounting bracket from the slots on the bottom of the chassis; then, carefully lift the system board out of the server. 11. Remove - IBM 436854u | Service Guide - Page 134
-sink retention module Fan-sink mounting bracket 12. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to system board. 116 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 135
Fan-sink retention module Fan-sink mounting bracket 3. Insert the system board into the chassis and slide it toward the rear of the server until the tabs on the fan sink mounting bracket is fully engaged in the holes for fan sink mounting bracket slots on the bottom the chassis. Note: The tabs are - IBM 436854u | Service Guide - Page 136
the Remote Supervisor Adapter II SlimLine support bracket with the two screws that you removed earlier. Remote Supervisor Adapter II SlimLine support bracket 6. Install any of the following a memory module" on page 76). 118 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 137
v Microprocessor and fan sink (see "Installing a microprocessor and fan sink" on page 111). v Adapters (see "Installing an adapter" on page 59). 7. Press and hold the retaining tab on top of the cage; then, rotate the drive cage into the chassis until it locks into place. 8. Reconnect any cables to - IBM 436854u | Service Guide - Page 138
120 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 139
problem. See "POST" for more information. v Troubleshooting tables These tables list problem symptoms and actions to correct the problems. See "Troubleshooting of the server. The DSA diagnostic programs are on the IBM Dynamic System Analysis Preboot Diagnostic CD. See "Diagnostic programs and - IBM 436854u | Service Guide - Page 140
system board. 1-2-2 DMA initialization failed. (Trained service technician only) Replace the system board. 1-2-3 DMA page register write/read failed. (Trained service technician only) Replace the system board. 122 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 141
order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 time, in the order shown, restarting the server each time: a. DIMMs b. (Trained service technician only) System board 1-3-1 First 64 K RAM test failed. 1. Reseat the DIMMs - IBM 436854u | Service Guide - Page 142
the front information panel LED cable. 2. (Trained service technician only) Replace the front information panel LED assembly. No beeps occur, and there is no video. See "Solving undetermined problems" on page 229. 124 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 143
system status messages from the service processor. v BMC system the User's Guide). When you are troubleshooting an error, programs on the IBM Dynamic System Analysis Guide. To view the error logs from the Configuration/Setup Utility program, complete the following steps: 1. Turn on the computer - IBM 436854u | Service Guide - Page 144
diagnostic programs. 4. From the top of the screen, select Hardware Info. 5. From the list, select BMC log. 126 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 145
the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 the server each time: a. Diskette drive cable b. Diskette drive c. (Trained service technician only) System board 151 Real-time clock error. 1. Reseat the battery. - IBM 436854u | Service Guide - Page 146
, and save the settings. 2. Reseat the battery. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Battery b. (Trained service technician only) System board 128 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 147
order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 , in the order shown, restarting the server each time: a. Battery b. (Trained service technician only) System board 187 VPD serial number not set. 1. Set the serial - IBM 436854u | Service Guide - Page 148
board 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Remote Supervisor Adapter II SlimLine b. (Trained service technician only) Replace the system board. 130 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 149
order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 the server each time. a. Hard disk drive cables b. Hard disk drive c. (Trained service technician only) System board 178x Fixed disk error. Note: x is the drive that - IBM 436854u | Service Guide - Page 150
order. (For information about the scanning order, see the User's Guide on the IBM System x Documentation CD). 3. Make sure that the settings for or PCI Express adapter b. (Trained service technician only) System board 132 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 151
order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 restarting the server each time: a. Failing PCI or PCI Express adapter b. (Trained service technician only) System board 1806 PCI built in self-test failure. 1. If the - IBM 436854u | Service Guide - Page 152
server each time: a. Video adapter (if one is installed) b. (Trained service technician only) System board 3001 SMART monitoring failure predicted on hard Replace the hard the hard disk drive. support SMART function 134 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 153
order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 the server each time. 00012000 Processor machine check error. 1. (Trained service technician only) Reseat the microprocessor. 2. Replace the following components one at - IBM 436854u | Service Guide - Page 154
listed in the Action column until the problem is solved. v See Chapter 3, " Trained service technician only)," that step must be performed only by a trained service technician Hard disk drive b. Hard disk drive cable 3. (Trained service technician only) Replace the system board. I9990650 AC power - IBM 436854u | Service Guide - Page 155
is halted and no error message is displayed, see "Troubleshooting tables" on page 139 and "Solving undetermined problems" on page 229. v For information about power-supply problems, see "Solving power problems" on page 227. v For intermittent problems, check the error log; see "Error logs" on page - IBM 436854u | Service Guide - Page 156
for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/ If the server does not start, see "Troubleshooting tables" on page 139. h. Check the problem, see "Solving undetermined problems" on page 229. 138 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 157
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables each time: a. CD or DVD drive cable b. CD or DVD drive c. (Trained service technician only) System board A CD or DVD is not working correctly. 1. Clean the - IBM 436854u | Service Guide - Page 158
trained service technician. Symptom Action The CD or DVD drive tray is not 1. Make sure that the server is turned on. working. 2. Insert the end of a straightened paper clip into the manual tray- diskette drive. 140 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 159
LED If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a is not working, or a similar trained service technician. problem has occurred. Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the - IBM 436854u | Service Guide - Page 160
service technician. Symptom Action All or some keys on the keyboard do not work. 1. Make sure that: v The keyboard is compatible with the server. See http://www.ibm b. (Trained service technician only) System board 142 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 161
the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 service technician. Symptom Action The mouse or pointing device does not work. 1. Make sure that: v The mouse is compatible with the server. See http://www.ibm. - IBM 436854u | Service Guide - Page 162
supported DIMM configuration). 5. Reseat the DIMMs. 6. Replace the following components one at a time, in the order shown, restarting the server each time: a. DIMMs b. (Trained service technician only) System board 144 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 163
microprocessor is supported on this server. 2. (Trained service technician only service technician only) System board Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions - IBM 436854u | Service Guide - Page 164
is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the monitor cable. 3. Reseat the Remote each time: a. Monitor b. (Trained service technician only) System board 146 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 165
the problem is solved service technician. Symptom Action An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions - IBM 436854u | Service Guide - Page 166
than the power supply supports. 6. See "Power-supply LEDs" on page 153. 7. See "Solving undetermined problems" on page 229. The problems" on page 229. down, and the LEDs on the front-panel assembly are not lit. 148 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 167
SlimLine (if one is present) d. (Trained service technician only) System board ServerGuide problems v Follow the suggested actions in the order trained service technician. Symptom Action The ServerGuide Setup and Installation CD will not start. 1. Make sure that the server supports the - IBM 436854u | Service Guide - Page 168
label for a list of supported operating-system versions. The operating system cannot be Make sure that the server supports the operating system. If it to the problem. 3. Contact your place of purchase of the software. 150 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 169
until the problem is solved. service technician only)," that step must be performed only by a trained service supports USB devices. 3. Make sure that the USB configuration options are set correctly in the Configuration/Setup Utility program. (For more information, see the User's Guide on the IBM - IBM 436854u | Service Guide - Page 170
turned on, provided that the power supply is operating correctly. This feature helps you to isolate the problem when the operating system is shut down. Many errors are first indicated by a lit system-error order: 152 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 171
inside the server have LEDs that will be lit to indicate the location of a problem. For example, a DIMM error will light the LED next to the failing DIMM on the system board. Look at the system service label on the top of the server, which gives an overview of internal components. This - IBM 436854u | Service Guide - Page 172
problem service technician only)," that step must be performed only by a trained service or power supply power problem. 1. Make sure service technician only) Replace the power backplane. Lit Lit Flashing System power-on problem service technician only) Reseat the system board. 6. (Trained service - IBM 436854u | Service Guide - Page 173
is a system information collection and analysis tool that you can use to provide information to IBM service and support to aid in the diagnosis of the system problems. The DSA diagnostic programs comes on the IBM Dynamic System Analysis Preboot Diagnostic CD. You can download the CD from http://www - IBM 436854u | Service Guide - Page 174
in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click problems" on page 145 for information about diagnosing microprocessor problems. 156 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 175
the DSA GUI, select DSA Error Log from the System Information page. You can send the DSA error log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device. Diagnostic messages The following - IBM 436854u | Service Guide - Page 176
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 158 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 177
and restart the system. 7. Run the test again. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 159 - IBM 436854u | Service Guide - Page 178
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 160 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 179
and restart the system. 7. Run the test again. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 161 - IBM 436854u | Service Guide - Page 180
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 162 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 181
and turn on the system. 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 163 - IBM 436854u | Service Guide - Page 182
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 164 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 183
and turn on the system. 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 165 - IBM 436854u | Service Guide - Page 184
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 166 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 185
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 167 - IBM 436854u | Service Guide - Page 186
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 168 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 187
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 169 - IBM 436854u | Service Guide - Page 188
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 170 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 189
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 171 - IBM 436854u | Service Guide - Page 190
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 172 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 191
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 173 - IBM 436854u | Service Guide - Page 192
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 174 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 193
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 175 - IBM 436854u | Service Guide - Page 194
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 176 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 195
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL Chapter 5. Diagnostics 177 - IBM 436854u | Service Guide - Page 196
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 178 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 197
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 179 - IBM 436854u | Service Guide - Page 198
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 180 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 199
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 181 - IBM 436854u | Service Guide - Page 200
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 182 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 201
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 183 - IBM 436854u | Service Guide - Page 202
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 184 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 203
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 185 - IBM 436854u | Service Guide - Page 204
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 186 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 205
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 187 - IBM 436854u | Service Guide - Page 206
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 188 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 207
of available firmware. 6. Run the test again. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 189 - IBM 436854u | Service Guide - Page 208
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 190 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 209
turn on the system. 10. Run the test again. 11. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. Chapter 5. Diagnostics 191 - IBM 436854u | Service Guide - Page 210
problem service technician only)," that step must be performed only by a trained service ibm.com/ support ibm.com/ support problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support - IBM 436854u | Service Guide - Page 211
turn on the system. 11. Run the test again. 12. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. Chapter 5. Diagnostics 193 - IBM 436854u | Service Guide - Page 212
problem service technician only)," that step must be performed only by a trained service ibm.com/ support ibm.com/ support problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support - IBM 436854u | Service Guide - Page 213
turn on the system. 11. Run the test again. 12. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. Chapter 5. Diagnostics 195 - IBM 436854u | Service Guide - Page 214
problem service technician only)," that step must be performed only by a trained service ibm.com/ support ibm.com/ support problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support - IBM 436854u | Service Guide - Page 215
of available firmware. 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 201-802-xxx Memory Memory - IBM 436854u | Service Guide - Page 216
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 198 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 217
of available firmware. 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 201-806-xxx Memory Memory - IBM 436854u | Service Guide - Page 218
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 200 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 219
of available firmware. 5. Run the test again. 6. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 201-810-xxx Memory Memory - IBM 436854u | Service Guide - Page 220
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. 202 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 221
at system startup). 12. Run the test again. 13. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. Chapter 5. Diagnostics 203 - IBM 436854u | Service Guide - Page 222
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 204 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 223
to identify the specific failing DIMM. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 205 - IBM 436854u | Service Guide - Page 224
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 206 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 225
troubleshooting information, see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support - IBM 436854u | Service Guide - Page 226
see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 10. Run the test again. 11. Replace the optical drive. 12. Run the test again. 13. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For - IBM 436854u | Service Guide - Page 227
, see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 6. Run the test again. 7. Replace the optical drive. 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For - IBM 436854u | Service Guide - Page 228
, see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 8. Run the test again. 9. Replace the optical drive. 10. Run the test again. 11. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For - IBM 436854u | Service Guide - Page 229
, see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 6. Run the test again. 7. Replace the optical drive. 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For - IBM 436854u | Service Guide - Page 230
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 212 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 231
the system board. 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 405-904-xxx Broadcom Ethernet - IBM 436854u | Service Guide - Page 232
the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 214 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 233
the system board. 5. Run the test again. 6. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 405-908-xxx Broadcom Ethernet - IBM 436854u | Service Guide - Page 234
with instructions for ibm.com/systems/support/. v To create and use a diskette, you must attach an optional external USB diskette drive to the server. To enable the USB diskette drive, complete the following steps: 216 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 235
1. Enable the USB Support option in the Devices and I/O Ports menu in the Configuration/Setup Utility program. 2. Set your removable media device as the first startup device. 3. Select the - IBM 436854u | Service Guide - Page 236
the external cables and power cords; then, turn on the attached devices and turn on the server. 218 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 237
messages do not require immediate action; they indicate possible problems, such as when the recommended maximum ambient temperature is information, and it indicates the source of the message (POST/BIOS or the service processor). In the following example, the system-error log message indicates that - IBM 436854u | Service Guide - Page 238
only by a trained service technician. System-error log message Action ASM Reset -- reason unknown Information only. ASM Reset due to x, Instruction Fault: y Information only the fan x cable. 3. Replace fan x. 220 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 239
order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. System-error log message Action Flash - IBM 436854u | Service Guide - Page 240
in the Action column until the problem is solved. v See Chapter service technician only)," that step must be performed only by a trained service are not obstructed. 2. (Trained service technician only) Replace the system are not obstructed. 2. (Trained service technician only) Replace the system - IBM 436854u | Service Guide - Page 241
the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 any are installed b. Power supply cables on the system board 2. (Trained service technician only) Replace the system board. System is under recommended voltage for - IBM 436854u | Service Guide - Page 242
to 1.5V CPU under voltage 1. Reseat the following components: a. Hot-swap power supplies, if any are installed b. Power supply cables on the system board 2. (Trained service technician only) Replace the system board. 224 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 243
order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 any are installed b. Power supply cables on the system board 2. (Trained service technician only) Replace the system board. System shutoff due to CPU over temperature - IBM 436854u | Service Guide - Page 244
the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," has been captured Information only. 226 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 245
v An incorrectly installed cable v A defective cable For any SAS error message, follow these suggested actions in the order in which they are listed until the problem is solved: 1. Make sure that external SAS devices are turned on before you turn on the server. 2. Make sure that the cables for all - IBM 436854u | Service Guide - Page 246
X, the hub has an X port. v Determine whether the hub supports auto-negotiation. If it does not, try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub. v Check error. 228 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 247
server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. 512 MB DIMM on the system board. v Service processor. The following minimum configuration is required for board 4. Turn on the server. If the problem remains, suspect the following components in the following - IBM 436854u | Service Guide - Page 248
and version level v Configuration option settings v Operating-system control-file setup See Appendix A, "Getting help and technical assistance," on page 231 for information about calling IBM for service. 230 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 249
v Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Problem Determination and Service Guide on the IBM Documentation CD that comes with your system. v Go to the IBM support Web site - IBM 436854u | Service Guide - Page 250
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, - IBM 436854u | Service Guide - Page 251
right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not - IBM 436854u | Service Guide - Page 252
hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from IBM. 234 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 253
module. IBM makes no representation or warranties regarding non-IBM products and services that are IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals - IBM 436854u | Service Guide - Page 254
part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. : Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 255
the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection from a nonrecommended modification of the product, including the fitting of non-IBM option cards. Attention: This is an EN 55022 Class A product - IBM 436854u | Service Guide - Page 256
-Allee 1, 71137 Ehningen, Germany Telephone: +49 7032 15-2937 E-mail: [email protected] Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A. Japan VCCI Class A statement 238 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 257
This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions. Japan Electronics and Information Technology - IBM 436854u | Service Guide - Page 258
240 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 259
installing 63 problems 139 removing 62 checkout procedure 137, 138 Class A electronic emission notice 236 clear CMOS jumper 13 computer configuring 15 configuration minimum 229 ServerGuide Setup and Installation CD 15 © Copyright IBM Corp. 2008 configuration - IBM 436854u | Service Guide - Page 260
configuring 27 Ethernet controller configuration 16 Ethernet controller, configuring 27 Ethernet controller, troubleshooting 228 expansion slots 3 external connectors 6, 10 F fan hard disk drive 47 system reliability 48 242 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 261
H hard disk drive activity LED 4, 5 formatting 28 problems 141 status LED 5 hard disk drives hot-swap SAS or SATA, installing 68 hot-swap SAS or SATA, removing 67 simple-swap SATA, installing 71 simple-swap SATA, removing 70 hardware service and support 232 heat output 3 help, getting 231 hot-plug - IBM 436854u | Service Guide - Page 262
codes 122 error codes 127 POST (continued) error log 125 power control-button 4 power cords 44 power problems 148, 227 power supply hot-swap installing 74 removing 72 non-hot-swap installing 107 removing 105 specifications System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 263
II SlimLine 29 simple-swap backplate installing 86 removing 84 simple-swap drives installing 71 removing 70 size 3 software problems 150 software service and support 232 specifications 3 starting ServerGuide Setup and Installation CD 22 statements and notices 2 static-sensitive devices, handling 50 - IBM 436854u | Service Guide - Page 264
Utility program 16 passwords 18, 21 ServerGuide 21 V video connector 6 controller 3 video problems 145 W web site publication ordering 231 support 231 support line, telephone numbers 232 Web site ServerGuide 21 weight 3 246 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide - IBM 436854u | Service Guide - Page 265
- IBM 436854u | Service Guide - Page 266
Part Number: 49Y0163 Printed in USA (1P) P/N: 49Y0163
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System x3200 M2 Types 4367 and 4368
Problem Determination and Service Guide
±²³