IBM 436854u Service Guide - Page 153

Run the Configuration/Setup Utility program

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 5962 DVD drive configuration error. 1. Run the Configuration/Setup Utility program and load the default settings (see "Using the Configuration/Setup Utility program" on page 16). 2. Reseat the following components: a. DVD drive cable b. DVD drive c. System board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 00012000 Processor machine check error. 1. (Trained service technician only) Reseat the microprocessor. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board 00019701 Microprocessor 1 failed the built in self-test (BIST). 1. (Trained service technician only) Reseat the microprocessor. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board 01298001 No update data for microprocessor 1. 1. Update the BIOS code again (see "Updating the firmware" on page 15). 2. (Trained service technician only) Reseat the microprocessor. 3. (Trained service technician only) Replace the microprocessor. 01298101 Bad update data for processor 1. 1. Update the BIOS code again (see "Updating the firmware" on page 15). 2. (Trained service technician only) Reseat the microprocessor. 3. (Trained service technician only) Replace the microprocessor. Chapter 5. Diagnostics 135

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v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3200 M2 Types 4367 and 4368,” on page 33 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
5962
DVD drive configuration error.
1.
Run the Configuration/Setup Utility program and
load the default settings (see “Using the
Configuration/Setup Utility program” on page 16).
2.
Reseat the following components:
a.
DVD drive cable
b.
DVD drive
c.
System board
3.
Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
00012000
Processor machine check error.
1.
(Trained service technician only) Reseat the
microprocessor.
2.
Replace the following components one at a time,
in the order shown, restarting the server each
time:
a.
(Trained service technician only)
Microprocessor
b.
(Trained service technician only) System
board
00019701
Microprocessor 1 failed the built in self-test
(BIST).
1.
(Trained service technician only) Reseat the
microprocessor.
2.
Replace the following components one at a time,
in the order shown, restarting the server each
time:
a.
(Trained service technician only)
Microprocessor
b.
(Trained service technician only) System
board
01298001
No update data for microprocessor 1.
1.
Update the BIOS code again (see “Updating the
firmware” on page 15).
2.
(Trained service technician only) Reseat the
microprocessor.
3.
(Trained service technician only) Replace the
microprocessor.
01298101
Bad update data for processor 1.
1.
Update the BIOS code again (see “Updating the
firmware” on page 15).
2.
(Trained service technician only) Reseat the
microprocessor.
3.
(Trained service technician only) Replace the
microprocessor.
Chapter 5. Diagnostics
135