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Performing the checkout procedure

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Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2. Complete the following steps: a. Make sure that both the ac and dc power supply LEDs on the rear of the power supply are lit, indicating that the power supply is operating correctly (see "Power-supply LEDs" on page 153). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. d. Check all cables and power cords. e. Set all display controls to the middle positions. f. Turn on all external devices. g. Turn on the server. If the server does not start, see "Troubleshooting tables" on page 139. h. Check the system-error LED on the front panel. If it is lit, check the LEDs on the system board (see "Error LEDs" on page 152). Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the BMC system-event log. This log does not clear itself, and if it begins to fill up, the system-error LED will be lit. Also, after you complete a repair or correct an error, clear the BMC system-event log to turn off the system-error LED on the front of the server. i. Check for the following results: v Successful completion of POST, indicated by one beep v Successful completion of startup 3. Did more than one beep sound, or was a POST error code displayed? v Yes: Find the beep code or error code in "POST beep codes" on page 122 or "POST error codes" on page 127; if necessary, see "Solving undetermined problems" on page 229. v No: Find the failure symptom in "Troubleshooting tables" on page 139; if necessary, run the diagnostic programs (see "Running the diagnostic programs" on page 156). - If you receive an error, see "Diagnostic messages" on page 157. - If the diagnostic programs were completed successfully and you still suspect a problem, see "Solving undetermined problems" on page 229. 138 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	11
Safety statements	12
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	21
Server controls, LEDs, and power	22
Front view	22
Rear view	24
Server power features	25
Turning on the server	25
Turning off the server	25
Connectors, LEDs, and jumpers	27
System-board internal connectors	27
System-board external connectors	28
System-board optional-devices connectors	29
System-board LEDs	30
System-board jumpers	31
Chapter 2. Configuration information and instructions	33
Updating the firmware	33
Configuring the server	33
Using the Configuration/Setup Utility program	34
Starting the Configuration/Setup Utility program	34
Configuration/Setup Utility menu choices	35
Using passwords	39
Using the ServerGuide Setup and Installation CD	39
ServerGuide features	40
Setup and configuration overview	40
Typical operating system installation	40
Installing your operating system without using ServerGuide	41
Using the mini-baseboard management controller utility programs	41
Using the mini-baseboard management controller setup utility program	41
Using the mini-baseboard management controller configuration utility program	42
Using the mini-baseboard management controller firmware updates utility program	42
Using the mini-baseboard management controller SDR/FRU update utility program	43
Using the Boot Menu program	44
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent	44
Configuring the Broadcom NetXtreme Gigabit Ethernet controller	45
LSI Configuration Utility program	45
Starting the LSI Configuration Utility program	46
Formatting a hard disk drive	46
Creating a RAID array of hard disk drives	46
Setting up a Remote Supervisor Adapter II SlimLine	47
Requirements	47
Cabling the Remote Supervisor Adapter II SlimLine	48
Installing the Remote Supervisor Adapter II SlimLine firmware	48
Completing the setup	49
Chapter 3. Parts listing, System x3200 M2 Types 4367 and 4368	51
Replaceable server components	52
Product recovery CDs	58
Power cords	62
Chapter 4. Removing and replacing server components	65
Installation guidelines	65
System reliability guidelines	66
Working inside the server with the power on	67
Handling static-sensitive devices	68
Returning a device or component	68
Connecting the cables	69
Removing and replacing Tier 1 CRUs	70
Removing the side cover	70
Installing the side cover	71
Removing the lower bezel	72
Installing the lower bezel	73
Removing the upper bezel	74
Installing the upper bezel	75
Removing an adapter	76
Installing an adapter	77
Removing and installing internal drives	79
Removing a CD or DVD drive	80
Installing a CD or DVD drive	81
Removing a tape drive	83
Installing a tape drive	84
Removing a hot-swap hard disk drive	85
Installing a hot-swap hard disk drive	86
Removing a simple-swap hard disk drive	88
Installing a simple-swap hard disk drive	89
Removing a hot-swap power supply	90
Installing a hot-swap power supply	92
Removing a memory module	93
Installing a memory module	94
Removing and replacing Tier 2 CRUs	95
Removing the battery	95
Installing the battery	95
Removing the rear system fan	97
Installing the rear system fan	98
Removing the hard disk drive fan assembly	99
Installing the hard disk drive fan assembly	101
Removing the simple-swap backplate	102
Installing the simple-swap backplate	104
Removing the SAS/SATA hard disk drive backplane	105
Installing the SAS/SATA hard disk drive backplane	106
Removing the front-panel assembly	107
Installing the front-panel assembly	108
Removing the front USB connector assembly	108
Removing the rear adapter retention bracket	109
Installing the rear adapter retention bracket	110
Removing the front adapter-retention bracket	110
Installing the front adapter-retention bracket	111
Installing the front USB connector assembly	111
Removing the hot-swap power supply cage	112
Installing the hot-swap power supply cage	113
Removing the mini-SAS/SATA controller	114
Installing the SAS/SATA controller	115
Removing the optional mini-PCI-X enablement card	115
Installing the optional mini-PCI-X enablement card	116
Removing the IBM ServeRAID-MR10i SAS/SATA controller	117
Installing the IBM ServeRAID-MR10i SAS/SATA controller	118
Removing an IBM Remote Supervisor Adapter II SlimLine	120
Installing an IBM Remote Supervisor Adapter II SlimLine	120
Removing and replacing FRUs	123
Removing a non-hot-swap power supply	123
Installing a non-hot-swap power supply	125
Removing the microprocessor and fan sink	127
Installing a microprocessor and fan sink	129
Thermal grease	130
Removing the system board	132
Installing the system board	134
Chapter 5. Diagnostics	139
Diagnostic tools	139
POST	139
POST beep codes	140
No-beep symptoms	142
Error logs	143
Viewing error logs from the Configuration/Setup Utility program	143
Viewing the mini-BMC system-event log from the diagnostic programs	143
POST error codes	145
Checkout procedure	155
About the checkout procedure	155
Performing the checkout procedure	156
Troubleshooting tables	157
CD or DVD drive problems	157
Diskette drive problems	158
General problems	159
Hard disk drive problems	159
Intermittent problems	160
Keyboard, mouse, or pointing-device problems	160
Memory problems	162
Microprocessor problems	163
Monitor or video problems	163
Optional-device problems	165
Power problems	166
Serial port problems	167
ServerGuide problems	167
Software problems	168
Universal Serial Bus (USB) port problems	169
Error LEDs	170
Power-supply LEDs	171
Diagnostic programs and messages	173
Running the diagnostic programs	174
Diagnostic text messages	175
Viewing the test log	175
Diagnostic messages	175
Updating (flash-update) the BIOS code on the server	234
Recovering from a BIOS update failure	234
System-error log messages	237
Solving SAS problems	245
Solving power problems	245
Solving Ethernet controller problems	246
Solving undetermined problems	247
Problem determination tips	248
Appendix A. Getting help and technical assistance	249
Before you call	249
Using the documentation	249
Getting help and information from the World Wide Web	249
Software service and support	250
Hardware service and support	250
IBM Taiwan product service	250
Appendix B. Notices	251
Trademarks	251
Important notes	252
Particulate contamination	253
Documentation format	254
Electronic emission notices	254
Federal Communications Commission (FCC) statement	254
Industry Canada Class A emission compliance statement	255
Avis de conformité à la réglementation d'Industrie Canada	255
Australia and New Zealand Class A statement	255
United Kingdom telecommunications safety requirement	255
European Union EMC Directive conformance statement	255
Germany Class A statement	255
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten	256
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EM	256
Japan VCCI Class A statement	256
Japan Electronics and Information Technology Industries Association (JEITA) statement	257
Korea Communications Commission (KCC) statement	257
Russia Electromagnetic Interference (EMI) Class A statement	257
People's Republic of China Class A electronic emission statement	257
Taiwan Class A compliance statement	257
Index	259
A	259
B	259
C	259
D	259
E	260
F	260
G	260
H	261
I	261
J	261
K	261
L	261
M	261
N	262
O	262
P	262
R	262
S	263
T	263
U	264
V	264

Match case Limit results 1 per page

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:

Is the server part of a cluster?

No:

Go to step 2.

Yes:

Shut down all failing servers that are related to the cluster. Go to step 2.

Complete the following steps:

Make sure that both the ac and dc power supply LEDs on the rear of the

power supply are lit, indicating that the power supply is operating correctly

(see “Power-supply LEDs” on page 153).

Turn off the server and all external devices.

Check all internal and external devices for compatibility at

http://www.ibm.com/servers/eserver/serverproven/compat/us/.

Check all cables and power cords.

Set all display controls to the middle positions.

Turn on all external devices.

Turn on the server. If the server does not start, see “Troubleshooting tables”

on page 139.

Check the system-error LED on the front panel. If it is lit, check the LEDs on

the system board (see “Error LEDs” on page 152).

Important:

If the system-error LED on the front of the server is lit but there

are no other error indications, clear the BMC system-event log. This log

does not clear itself, and if it begins to fill up, the system-error LED will be

lit. Also, after you complete a repair or correct an error, clear the BMC

system-event log to turn off the system-error LED on the front of the server.

Check for the following results:

Successful completion of POST, indicated by one beep

Successful completion of startup

Did more than one beep sound, or was a POST error code displayed?

Yes:

Find the beep code or error code in “POST beep codes” on page 122 or

“POST error codes” on page 127; if necessary, see “Solving undetermined

problems” on page 229.

No:

Find the failure symptom in “Troubleshooting tables” on page 139; if

necessary, run the diagnostic programs (see “Running the diagnostic

programs” on page 156).

–

If you receive an error, see “Diagnostic messages” on page 157.

–

If the diagnostic programs were completed successfully and you still

suspect a problem, see “Solving undetermined problems” on page 229.

138

System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide