IBM 436854u Service Guide - Page 157
Troubleshooting tables, CD or DVD drive problems
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Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see "Running the diagnostic programs" on page 156 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before you use the troubleshooting tables: 1. Check the LEDs on the front panel or the system board (see "Error LEDs" on page 152). 2. Remove the software or device that you just added. 3. Run the diagnostic tests to determine whether the server is running correctly. 4. Reinstall the new software or new device. CD or DVD drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The CD or DVD drive is not recognized. 1. Make sure that: v The channel to which the CD or DVD drive is attached is enabled in the Configuration/Setup Utility program. v All cables and jumpers are installed correctly. v The signal cable and connector are not damaged and the connector pins are not bent. v The correct device driver is installed for the CD or DVD drive. 2. Run the CD or DVD drive diagnostic programs. 3. Reseat the CD or DVD drive cable. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. CD or DVD drive cable b. CD or DVD drive c. (Trained service technician only) System board A CD or DVD is not working correctly. 1. Clean the CD or DVD. 2. Run the CD or DVD drive diagnostic programs. 3. Reseat the CD or DVD drive cable. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. CD or DVD drive cable b. CD or DVD drive Chapter 5. Diagnostics 139