IBM 436854u Service Guide - Page 227

information, see the Troubleshooting, CD and DVD drive issues site

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Table 9. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Message number Component Test State Description Action 215-901-xxx Optical drive Self-Test Aborted Drive media is not 1. Insert a new CD or DVD into the drive detected. and wait for 15 seconds for the media to be recognized. 2. Run the test again. 3. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if it is damaged. 4. Run the test again. 5. For additional troubleshooting information, see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 6. Run the test again. 7. Replace the optical drive. 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 215-902-xxx Optical drive Self-Test Failed Read miscompare. 1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. 2. Run the test again. 3. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if it is damaged. 4. Run the test again. 5. For additional troubleshooting information, see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 6. Run the test again. 7. Replace the optical drive. 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. Chapter 5. Diagnostics 209

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Table 9. DSA diagnostic messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v
See Chapter 3, “Parts listing, System x3200 M2 Types 4367 and 4368,” on page 33 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained
service technician.
Message
number
Component
Test
State
Description
Action
215-901-xxx
Optical drive
Self-Test
Aborted
Drive media is not
detected.
1.
Insert a new CD or DVD into the drive
and wait for 15 seconds for the media
to be recognized.
2.
Run the test again.
3.
Check the drive cabling for loose or
broken connections at both ends or
damage to the cable. Replace the cable
if it is damaged.
4.
Run the test again.
5.
For additional troubleshooting
information, see the “Troubleshooting
CD and DVD drive issues” site at
docview.wss?uid=psg1MIGR-41559.
6.
Run the test again.
7.
Replace the optical drive.
8.
Run the test again.
9.
If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
215-902-xxx
Optical drive
Self-Test
Failed
Read
miscompare.
1.
Insert a new CD or DVD into the drive
and wait for 15 seconds for the media
to be recognized.
2.
Run the test again.
3.
Check the drive cabling for loose or
broken connections at both ends or
damage to the cable. Replace the cable
if it is damaged.
4.
Run the test again.
5.
For additional troubleshooting
information, see the “Troubleshooting
CD and DVD drive issues” site at
docview.wss?uid=psg1MIGR-41559.
6.
Run the test again.
7.
Replace the optical drive.
8.
Run the test again.
9.
If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
Chapter 5. Diagnostics
209