IBM 436854u Service Guide - Page 211

installed firmware level is shown in the, latest level of firmware, go

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Table 9. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Message number Component Test State Description Action 166-903-xxx BMC BMC I2C Test Failed BMC indicates a failure in the Ethernet sideband bus. 1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the BMC. 2. After 45 seconds, reconnect the system to the power source and turn on the system. 3. Run the test again. 4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA. 5. Make sure that the BMC firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/ support/docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware. 6. Make sure that the Ethernet device firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/support/ docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware. 7. Run the test again. 8. Remove power from the system. 9. (Trained service technician only) Reseat the system board. 10. Reconnect the system to power and turn on the system. 11. Run the test again. 12. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. Chapter 5. Diagnostics 193

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Table 9. DSA diagnostic messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v
See Chapter 3, “Parts listing, System x3200 M2 Types 4367 and 4368,” on page 33 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained
service technician.
Message
number
Component
Test
State
Description
Action
166-903-xxx
BMC
BMC I2C Test
Failed
BMC indicates a
failure in the
Ethernet sideband
bus.
1.
Turn off the system and disconnect it
from the power source. You must
disconnect the system from ac power
to reset the BMC.
2.
After 45 seconds, reconnect the
system to the power source and turn
on the system.
3.
Run the test again.
4.
Make sure that the DSA code is at the
latest level. For the latest level of DSA
support/docview.wss?uid=psg1SERV-
DSA.
5.
Make sure that the BMC firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in
the Firmware/VPD section for this
component. For the latest level of
firmware, go to http://www.ibm.com/
support/docview.wss?uid=psg1
MIGR-4JTS2T and select your system
to display a matrix of available
firmware.
6.
Make sure that the Ethernet device
firmware is at the latest level. The
installed firmware level is shown in the
DSA event log in the Firmware/VPD
section for this component. For the
latest level of firmware, go to
docview.wss?uid=psg1 MIGR-4JTS2T
and select your system to display a
matrix of available firmware.
7.
Run the test again.
8.
Remove power from the system.
9.
(Trained service technician only)
Reseat the system board.
10.
Reconnect the system to power and
turn on the system.
11.
Run the test again.
12.
If the problem remains, collect the
data from the DSA event log and send
it to IBM Service. For information
about contacting and sending data to
IBM Service, see
docview.wss?uid=psg1SERV-CALL.
Chapter 5. Diagnostics
193