IBM 436854u Service Guide - Page 180

Table 9. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Message number Component Test State Description Action 165-801-xxx Remote Supervisor Adapter RSA Restart Test Aborted Remote Supervisor Adapter restart test failure with reason: no service processor was found. 1. Make sure that Linux is selected in Advanced Setup -> RSA II Settings -> OS USB Selection in the Configuration/Setup Utility program (press F1 at system startup). 2. Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.ibm.com/ support/docview.wss?uid=psg1 MIGR-4JTS2T and select your system to display a matrix of available firmware. 3. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 4. Run the test again. 5. Turn off the system and disconnect it from the power source. 6. Reseat the Remote Supervisor Adapter II SlimLine. 7. Reconnect the system to the power source and turn on the system. 8. Run the test again. 9. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 162 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide