IBM 436854u Service Guide - Page 228
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Table 9. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Message number Component Test State Description Action 215-903-xxx Optical drive Self-Test Aborted Could not access the drive. 1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. 2. Run the test again. 3. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if it is damaged. 4. Run the test again. 5. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA. 6. Run the test again. 7. For additional troubleshooting information, see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 8. Run the test again. 9. Replace the optical drive. 10. Run the test again. 11. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. 210 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide