IBM 436854u Service Guide - Page 226

data from the DSA event log and send

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Table 9. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Message number Component Test State Description Action 215-802-xxx Optical drive Self-Test Aborted The media tray is open. 1. Close the media tray and wait 15 seconds for the media to be recognized.. 2. Run the test again. 3. Insert a new CD or DVD into the drive, and wait for 15 seconds for the media to be recognized. 4. Run the test again. 5. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if it is damaged. 6. Run the test again. 7. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.ibm.com/ support/docview.wss?uid=psg1SERVDSA. 8. Run the test again. 9. For additional troubleshooting information, see the "Troubleshooting CD and DVD drive issues" site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-41559. 10. Run the test again. 11. Replace the optical drive. 12. Run the test again. 13. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/support/ docview.wss?uid=psg1SERV-CALL. 215-803-xxx Optical drive Self-Test Failed The disc might be 1. Wait for the system activity to stop. in use by the system. 2. Run the test again. 3. Turn off and restart the system. 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERVCALL. 208 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide

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Table 9. DSA diagnostic messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v
See Chapter 3, “Parts listing, System x3200 M2 Types 4367 and 4368,” on page 33 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained
service technician.
Message
number
Component
Test
State
Description
Action
215-802-xxx
Optical drive
Self-Test
Aborted
The media tray is
open.
1.
Close the media tray and wait 15
seconds for the media to be
recognized..
2.
Run the test again.
3.
Insert a new CD or DVD into the
drive, and wait for 15 seconds for the
media to be recognized.
4.
Run the test again.
5.
Check the drive cabling for loose or
broken connections at both ends or
damage to the cable. Replace the
cable if it is damaged.
6.
Run the test again.
7.
Make sure that the DSA code is at the
latest level. For the latest level of DSA
support/docview.wss?uid=psg1SERV-
DSA.
8.
Run the test again.
9.
For additional troubleshooting
information, see the “Troubleshooting
CD and DVD drive issues” site at
docview.wss?uid=psg1MIGR-41559.
10.
Run the test again.
11.
Replace the optical drive.
12.
Run the test again.
13.
If the problem remains, collect the
data from the DSA event log and send
it to IBM Service. For information
about contacting and sending data to
IBM Service, see
docview.wss?uid=psg1SERV-CALL.
215-803-xxx
Optical drive
Self-Test
Failed
The disc might be
in use by the
system.
1.
Wait for the system activity to stop.
2.
Run the test again.
3.
Turn off and restart the system.
4.
Run the test again.
5.
If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
208
System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide