IBM 436854u Service Guide - Page 174

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click Dynamic System Analysis (DSA). For additional information about tools for updating, managing, and deploying firmware, see the System x and xSeries Tools Center at http:// publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp. Running the diagnostic programs Important: The DSA diagnostic programs do not support USB CD-ROM drives. If you run the DSA diagnostic programs while any USB CD-ROM drives are attached, ignore any optical drive test results that are returned for USB CD-ROM drives. You can also remove USB CD-ROM drives before you run the DSA diagnostic programs to get accurate optical drive test results. To remove a remotely mounted USB CD-ROM drive, you might have to unmount the remote disk through the Remote Supervisor Adapter II Web interface. To run the DSA Preboot diagnostic programs, complete the following steps: 1. If the server is running, turn off the server and all attached devices. 2. Turn on all attached devices; then, turn on the server. 3. When the prompt Press F1 For Configuration/Setup, appears press F1. 4. From the Configuration/Setup Utility menu, select Start Options. 5. From the Start Options menu, select Startup Sequence Options. 6. Note the device that is selected as the first startup device. Later, you must restore this setting. 7. Select CD/DVD-ROM as the first startup device. 8. Press Esc two times to return to the Configuration/Setup Utility menu. 9. Insert the IBM Dynamic System Analysis Preboot Diagnostic CD into the CD or DVD drive. 10. Select Save & Exit Setup and follow the prompts. The diagnostic programs start. 11. From the diagnostic programs screen, select the test that you want to run, and follow the instructions on the screen. Follow the actions in the "Diagnostic messages" on page 157 to solve the problem. If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. A single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs. Exception: If multiple error codes or LEDs indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See "Microprocessor problems" on page 145 for information about diagnosing microprocessor problems. 156 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide