IBM 436854u Service Guide - Page 149

trained service technician.

Page 149 highlights

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 1762 Hard disk drive configuration error. 1. Run the Configuration/Setup Utility program and load the default settings. 2. Reseat the following components: a. Hard disk drive cables b. Hard disk drive c. (Trained service technician only) System board 3. Replace the following components one at a time, in the order shown, restarting the server each time. a. Hard disk drive cables b. Hard disk drive c. (Trained service technician only) System board 178x Fixed disk error. Note: x is the drive that has the error. 1. Run the hard disk drive diagnostic tests on drive x. 2. Reseat the following components, depending on the server model: v Hot-swap models: a. Hard disk drive x b. SAS/SATA controller v Simple-swap models: a. Hard disk drive x b. Hard disk drive x cable 3. Replace the following components one at a time, depending on the server model, in the order shown, restarting the server each time: v Hot-swap models: a. Hard disk drive x b. Hard disk drive backplane c. SAS/SATA controller v Simple-swap models: a. Hard disk drive x b. Hard disk drive x cable 4. (Trained service technician only) Replace the system board. 1800 Unavailable PCI hardware interrupt. 1. Run the Configuration/Setup Utility program and adjust the adapter settings. 2. Remove each adapter one at a time, restarting the server each time, until the failing adapter is isolated. Chapter 5. Diagnostics 131

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230
  • 231
  • 232
  • 233
  • 234
  • 235
  • 236
  • 237
  • 238
  • 239
  • 240
  • 241
  • 242
  • 243
  • 244
  • 245
  • 246
  • 247
  • 248
  • 249
  • 250
  • 251
  • 252
  • 253
  • 254
  • 255
  • 256
  • 257
  • 258
  • 259
  • 260
  • 261
  • 262
  • 263
  • 264
  • 265
  • 266

v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3200 M2 Types 4367 and 4368,” on page 33 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
1762
Hard disk drive configuration error.
1.
Run the Configuration/Setup Utility program and
load the default settings.
2.
Reseat the following components:
a.
Hard disk drive cables
b.
Hard disk drive
c.
(Trained service technician only) System
board
3.
Replace the following components one at a time,
in the order shown, restarting the server each
time.
a.
Hard disk drive cables
b.
Hard disk drive
c.
(Trained service technician only) System
board
178
x
Fixed disk error.
Note:
x
is the drive that has the error.
1.
Run the hard disk drive diagnostic tests on drive
x
.
2.
Reseat the following components, depending on
the server model:
v
Hot-swap models:
a.
Hard disk drive
x
b.
SAS/SATA controller
v
Simple-swap models:
a.
Hard disk drive
x
b.
Hard disk drive
x
cable
3.
Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v
Hot-swap models:
a.
Hard disk drive
x
b.
Hard disk drive backplane
c.
SAS/SATA controller
v
Simple-swap models:
a.
Hard disk drive
x
b.
Hard disk drive
x
cable
4.
(Trained service technician only) Replace the
system board.
1800
Unavailable PCI hardware interrupt.
1.
Run the Configuration/Setup Utility program and
adjust the adapter settings.
2.
Remove each adapter one at a time, restarting
the server each time, until the failing adapter is
isolated.
Chapter 5. Diagnostics
131