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Diagnostic programs and messages

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Diagnostic programs and messages The IBM Dynamic System Analysis (DSA) Preboot diagnostic programs are the primary method of testing the major components of the server. DSA is a system information collection and analysis tool that you can use to provide information to IBM service and support to aid in the diagnosis of the system problems. The DSA diagnostic programs comes on the IBM Dynamic System Analysis Preboot Diagnostic CD. You can download the CD from http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA, if one did not come with your server. As you run the diagnostic programs, text messages are displayed on the screen and are saved in the test log. A diagnostic text message indicates that a problem has been detected and indicates what action you should take as a result of the text message. The DSA diagnostic programs collect information about the following aspects of system: v System configuration v Network interfaces and settings v Hardware inventory, including PCI and USB information v IBM light path diagnostics status v Service processor status and configuration v Vital product data, firmware, and basic input/output system (BIOS) v Drive health information v ServeRAID configuration v LSI RAID and controller configuration v Event logs for ServeRAID controllers and service processors The DSA diagnostic programs can also provide diagnostics for the following system components, if they are installed in the system: v BroadCom NetXtreme II v Optical (CD or DVD) drives v Hard disk drives v LSI 1064e/1068e/1078e SAS RAID controller v Remote Supervisor Adapter v Baseboard management controller v Trusted Platform Module chip v Memory v Microprocessor v Checkpoint panel test The diagnostic programs create a merged log called the DSA error log, which includes events from all collected logs. You can output all of the collected information as a compressed XML file that you can send to IBM service and support, view the information locally through a generated text report file, or copy the log to a removable media and view the log from a Web browser. See "Running the diagnostic programs" on page 156 for more information. Make sure that the latest version of the diagnostic programs is installed. To download the latest version of the diagnostic programs, complete the following steps. Chapter 5. Diagnostics 155

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	11
Safety statements	12
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	21
Server controls, LEDs, and power	22
Front view	22
Rear view	24
Server power features	25
Turning on the server	25
Turning off the server	25
Connectors, LEDs, and jumpers	27
System-board internal connectors	27
System-board external connectors	28
System-board optional-devices connectors	29
System-board LEDs	30
System-board jumpers	31
Chapter 2. Configuration information and instructions	33
Updating the firmware	33
Configuring the server	33
Using the Configuration/Setup Utility program	34
Starting the Configuration/Setup Utility program	34
Configuration/Setup Utility menu choices	35
Using passwords	39
Using the ServerGuide Setup and Installation CD	39
ServerGuide features	40
Setup and configuration overview	40
Typical operating system installation	40
Installing your operating system without using ServerGuide	41
Using the mini-baseboard management controller utility programs	41
Using the mini-baseboard management controller setup utility program	41
Using the mini-baseboard management controller configuration utility program	42
Using the mini-baseboard management controller firmware updates utility program	42
Using the mini-baseboard management controller SDR/FRU update utility program	43
Using the Boot Menu program	44
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent	44
Configuring the Broadcom NetXtreme Gigabit Ethernet controller	45
LSI Configuration Utility program	45
Starting the LSI Configuration Utility program	46
Formatting a hard disk drive	46
Creating a RAID array of hard disk drives	46
Setting up a Remote Supervisor Adapter II SlimLine	47
Requirements	47
Cabling the Remote Supervisor Adapter II SlimLine	48
Installing the Remote Supervisor Adapter II SlimLine firmware	48
Completing the setup	49
Chapter 3. Parts listing, System x3200 M2 Types 4367 and 4368	51
Replaceable server components	52
Product recovery CDs	58
Power cords	62
Chapter 4. Removing and replacing server components	65
Installation guidelines	65
System reliability guidelines	66
Working inside the server with the power on	67
Handling static-sensitive devices	68
Returning a device or component	68
Connecting the cables	69
Removing and replacing Tier 1 CRUs	70
Removing the side cover	70
Installing the side cover	71
Removing the lower bezel	72
Installing the lower bezel	73
Removing the upper bezel	74
Installing the upper bezel	75
Removing an adapter	76
Installing an adapter	77
Removing and installing internal drives	79
Removing a CD or DVD drive	80
Installing a CD or DVD drive	81
Removing a tape drive	83
Installing a tape drive	84
Removing a hot-swap hard disk drive	85
Installing a hot-swap hard disk drive	86
Removing a simple-swap hard disk drive	88
Installing a simple-swap hard disk drive	89
Removing a hot-swap power supply	90
Installing a hot-swap power supply	92
Removing a memory module	93
Installing a memory module	94
Removing and replacing Tier 2 CRUs	95
Removing the battery	95
Installing the battery	95
Removing the rear system fan	97
Installing the rear system fan	98
Removing the hard disk drive fan assembly	99
Installing the hard disk drive fan assembly	101
Removing the simple-swap backplate	102
Installing the simple-swap backplate	104
Removing the SAS/SATA hard disk drive backplane	105
Installing the SAS/SATA hard disk drive backplane	106
Removing the front-panel assembly	107
Installing the front-panel assembly	108
Removing the front USB connector assembly	108
Removing the rear adapter retention bracket	109
Installing the rear adapter retention bracket	110
Removing the front adapter-retention bracket	110
Installing the front adapter-retention bracket	111
Installing the front USB connector assembly	111
Removing the hot-swap power supply cage	112
Installing the hot-swap power supply cage	113
Removing the mini-SAS/SATA controller	114
Installing the SAS/SATA controller	115
Removing the optional mini-PCI-X enablement card	115
Installing the optional mini-PCI-X enablement card	116
Removing the IBM ServeRAID-MR10i SAS/SATA controller	117
Installing the IBM ServeRAID-MR10i SAS/SATA controller	118
Removing an IBM Remote Supervisor Adapter II SlimLine	120
Installing an IBM Remote Supervisor Adapter II SlimLine	120
Removing and replacing FRUs	123
Removing a non-hot-swap power supply	123
Installing a non-hot-swap power supply	125
Removing the microprocessor and fan sink	127
Installing a microprocessor and fan sink	129
Thermal grease	130
Removing the system board	132
Installing the system board	134
Chapter 5. Diagnostics	139
Diagnostic tools	139
POST	139
POST beep codes	140
No-beep symptoms	142
Error logs	143
Viewing error logs from the Configuration/Setup Utility program	143
Viewing the mini-BMC system-event log from the diagnostic programs	143
POST error codes	145
Checkout procedure	155
About the checkout procedure	155
Performing the checkout procedure	156
Troubleshooting tables	157
CD or DVD drive problems	157
Diskette drive problems	158
General problems	159
Hard disk drive problems	159
Intermittent problems	160
Keyboard, mouse, or pointing-device problems	160
Memory problems	162
Microprocessor problems	163
Monitor or video problems	163
Optional-device problems	165
Power problems	166
Serial port problems	167
ServerGuide problems	167
Software problems	168
Universal Serial Bus (USB) port problems	169
Error LEDs	170
Power-supply LEDs	171
Diagnostic programs and messages	173
Running the diagnostic programs	174
Diagnostic text messages	175
Viewing the test log	175
Diagnostic messages	175
Updating (flash-update) the BIOS code on the server	234
Recovering from a BIOS update failure	234
System-error log messages	237
Solving SAS problems	245
Solving power problems	245
Solving Ethernet controller problems	246
Solving undetermined problems	247
Problem determination tips	248
Appendix A. Getting help and technical assistance	249
Before you call	249
Using the documentation	249
Getting help and information from the World Wide Web	249
Software service and support	250
Hardware service and support	250
IBM Taiwan product service	250
Appendix B. Notices	251
Trademarks	251
Important notes	252
Particulate contamination	253
Documentation format	254
Electronic emission notices	254
Federal Communications Commission (FCC) statement	254
Industry Canada Class A emission compliance statement	255
Avis de conformité à la réglementation d'Industrie Canada	255
Australia and New Zealand Class A statement	255
United Kingdom telecommunications safety requirement	255
European Union EMC Directive conformance statement	255
Germany Class A statement	255
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten	256
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EM	256
Japan VCCI Class A statement	256
Japan Electronics and Information Technology Industries Association (JEITA) statement	257
Korea Communications Commission (KCC) statement	257
Russia Electromagnetic Interference (EMI) Class A statement	257
People's Republic of China Class A electronic emission statement	257
Taiwan Class A compliance statement	257
Index	259
A	259
B	259
C	259
D	259
E	260
F	260
G	260
H	261
I	261
J	261
K	261
L	261
M	261
N	262
O	262
P	262
R	262
S	263
T	263
U	264
V	264

Match case Limit results 1 per page

Diagnostic programs and messages

The IBM Dynamic System Analysis (DSA) Preboot diagnostic programs are the

primary method of testing the major components of the server. DSA is a system

information collection and analysis tool that you can use to provide information to

IBM service and support to aid in the diagnosis of the system problems. The DSA

diagnostic programs comes on the IBM

Dynamic System Analysis Preboot

Diagnostic

CD. You can download the CD from http://www.ibm.com/support/

docview.wss?uid=psg1SERV-DSA, if one did not come with your server. As you run

the diagnostic programs, text messages are displayed on the screen and are saved

in the test log. A diagnostic text message indicates that a problem has been

detected and indicates what action you should take as a result of the text message.

The DSA diagnostic programs collect information about the following aspects of

system:

System configuration

Network interfaces and settings

Hardware inventory, including PCI and USB information

IBM light path diagnostics status

Service processor status and configuration

Vital product data, firmware, and basic input/output system (BIOS)

Drive health information

ServeRAID configuration

LSI RAID and controller configuration

Event logs for ServeRAID controllers and service processors

The DSA diagnostic programs can also provide diagnostics for the following system

components, if they are installed in the system:

BroadCom NetXtreme II

Optical (CD or DVD) drives

Hard disk drives

LSI 1064e/1068e/1078e SAS RAID controller

Remote Supervisor Adapter

Baseboard management controller

Trusted Platform Module chip

Memory

Microprocessor

Checkpoint panel test

The diagnostic programs create a merged log called the DSA error log, which

includes events from all collected logs. You can output all of the collected

information as a compressed XML file that you can send to IBM service and

support, view the information locally through a generated text report file, or copy the

log to a removable media and view the log from a Web browser. See “Running the

diagnostic programs” on page 156 for more information.

Make sure that the latest version of the diagnostic programs is installed. To

download the latest version of the diagnostic programs, complete the following

steps.

Chapter 5. Diagnostics

155