Kyocera TASKalfa 181 Scan System (F) B Operation Guide (Functions Edition) - Page 96

Troubleshooting Scanner Error Codes Below is a list of scanner send log error codes and their corrective actions. Error Code Detail Contents Corrective Actions Reference Page E001 User initiated cancel during send. - - E010 Connection to destination PC lost during • data transmission (an error greater than E011 has occurred that cannot be further categorized). Or, connection to the computer running Address Book for • Scanner (Private Address Book) has been lost. Confirm that there is no link fault by checking Refer to whether the network cable is properly Operation connected. Guide Setup Check that the destination PC is running properly. Edition, Chapter 2 E011 Transmission aborted due to error in Retry the operation. - transmitted image data. E012 Access to Address Book for Scanner Check that the computer running Address Book - (Private Address Book) data during image for Scanner (Private Address Book) is properly transmission was lost due to a line fault. connected. E020 Connection to SMTP server lost while opening E-mail transmission. Confirm that there is no link fault by checking Refer to whether the network cable is properly Operation connected. Otherwise, ask your system Guide Setup administrator or support personnel to check that Edition, the SMTP server is working properly. Chapter 2 E021 Receive blocking is configured at the e-mail • destination or e-mail address not allowed as a destination in destination permission settings. • Check the list of restricted destination domain settings and adjust setting as necessary. Check that the destination e-mail address has been correctly entered. page 2-19 E022 Recipient(s) list includes e-mail address not Check that the destination e-mail address has - recognizable by SMTP server. been correctly entered. E023 SMTP server not functioning correctly. Ask system administrator or support personnel - to verify SMTP server is functioning properly. E024 SMTP Authentication error. Check with the system administrator that the user account and password used in SMTP authentication are correctly configured. page 2-8 E030 Unable to recognize destination PC. • Verify that Scanner File Utility is running on Refer to Scanner File Utility not running or already the destination PC and if it is currently connected to another scanner. Operation Guide Setup connected to another scanner. • Confirm that there is no link fault by checking whether the network cable is properly Edition, Chapter 2 connected. E031 Scanner password and destination PC Check the destination PC password. - password do not match when preparing for image transmission. E032 During Scan to PC, destination PC hard Try again after increasing available space on the - disk usage limit exceeded. destination PC hard disk. E033 Version of the Scanner File Utility is Check the Scanner File Utility version. - different. E034 Scanner File Utility connected to another Try Scan to PC again after closing connection to - scanner. Send failed. another scanner. E035 No match for Scanner File Utility folder Check the Scanner File Utility settings. number during group send. Configuration change was made during send operation. page 3-9 4-6