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Lexmark C524 User's Guide - Page 95

Quality Menu, Settings, Color Saver, Paper Menu, Paper Weight, Normal, Heavy

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Troubleshooting Symptom Cause Solution Print too light Color Saver in the Quality Menu Set Color Saver to Off. in Settings could be set to On. The Toner Darkness setting in the Quality Menu in Settings is too light, the RGB Brightness setting is too bright, or the RGB Contrast is too high. Select a different Toner Darkness, RGB Brightness, or RGB Contrast setting from the printer driver before sending the job to print, or return the color settings to the factory defaults. The media being used does not meet the printer specifications. Make sure the media loaded in the source is not damp. Load media from a new package. Avoid textured media with rough finishes. The toner cartridges are low on toner. Shake the specified toner cartridge to utilize the remaining toner. For more information, see Ordering toner cartridges. When print becomes too faded, replace the specified toner cartridge. The toner cartridges are defective. Replace the toner cartridges. Print too dark The Toner Darkness setting in the Quality Menu in Settings is too dark, the RGB Brightness setting is too dark, or the RGB Contrast is too low. Select a different Toner Darkness, RGB Brightness, or RGB Contrast setting from the printer driver before sending the job to print, or return the color settings to the factory defaults. The toner cartridges are defective. Replace the toner cartridges. Transparency print quality is poor. (Print has inappropriate light or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) The transparencies being used do not meet the printer specifications. The Paper Type setting for the tray being used is set to something other than Transparency. Avoid getting fingerprints on the transparencies. Use only transparencies recommended by the printer manufacturer. Make sure the Paper Type setting in the Paper Menu is set to Transparency. Toner specks The toner cartridges are defective. Replace the toner cartridges. Toner is in the media path. Call for customer support. Toner rubs off the paper easily when the sheets are handled. A specialty media is being used. Make sure the correct Media Type is selected. The Paper Weight setting in the Paper Menu is wrong for the type of paper or specialty media being used. Change Paper Weight from Normal to Heavy. If necessary, change Paper Texture from Normal to Rough. The fuser is worn or defective. Replace the fuser. Gray background ABCDE The Toner Darkness setting in the Quality Menu in Settings is too dark. The toner cartridges are defective. Select a different Toner Darkness setting from the printer driver before sending the job to print. Remove and reinstall the toner cartridges. Replace the toner cartridges. ABCDE ABCDE Solving print quality problems 95

Section	Page
Contents	3
Overview	8
Basic models	8
Configured model	9
Illustrations in this publication	9
Installing drivers for local printing	10
Windows	10
Using Windows Server 2003, Windows2000, WindowsXP, Windows98SE, WindowsMe, or WindowsNT	10
Using Windows 95 and Windows 98 (first edition)	11
Serial printing	11
Macintosh	13
Creating a queue in Print Center / Printer Setup Utility (MacOSX)	14
UNIX/Linux	15
Installing drivers for network printing	16
Printing a network setup page	16
Assigning a printer IP address	16
Verifying the IP settings	17
Windows	17
Supported printer drivers	17
Supported network printer ports	17
Direct printing using Windows98SE, Me, WindowsNT4.0, Windows2000, WindowsXP, or WindowsSer...	18
Shared printing using WindowsNT 4.0, Windows2000, WindowsXP, or WindowsServer2003	19
Configuring Drag‘N’Print	21
Macintosh	21
Mac OS X	21
MacOS9.x	22
UNIX/Linux	23
NetWare	23
Printing	24
Tips for successful printing	24
Tips on storing media	24
Avoiding jams	24
Sending a job to print	24
Sending a job from a typical Windows application	24
Sending a job from a typical Macintosh application	25
Printing or deleting a confidential job	25
Entering a personal identification number (PIN)	26
Canceling a print job	26
Canceling from the printer operator panel	27
Canceling a job from a computer running Windows	27
Canceling a job from a Macintosh computer running Mac OS 9.x	27
Canceling a job from a Macintosh computer running Mac OS X	27
Printing the menu settings page	28
Printing a directory list	28
Printing a font sample list	28
Printing the Print Quality Test Pages	29
Printing only black text and graphics	29
Configuring the printer for black-only printing	29
Removing the color supplies	30
Configuring the printer for color printing and replacing the supplies	33
Media specifications	35
Media guidelines	35
Paper	35
Transparencies	37
Envelopes	38
Labels	39
Card stock	39
Storing media	40
Identifying media sources and specifications	40
Tray linking	45
Using the duplex function (two-sided printing)	45
Duplex printing on letterhead	45
Using Duplex Bind	45
Loading media	47
Loading the standard tray	47
Loading the optional 500-sheet tray	50
Identifying the multipurpose feeder or the manual feed slot	50
Using and loading the multipurpose feeder	50
Loading the multipurpose feeder	51
Using and loading the manual feed slot	57
Using the standard bin	59
Attaching the standard bin	59
Using the media stop	60
Setting the Paper Type and Paper Size	62
Clearing jams	63
Avoiding jams hints	63
Identifying the media path	64
Accessing jam areas	65
Clearing a jam in the standard tray (Tray 1)	67
Clearing a jam in the optional 500-sheet tray (Tray 2)	68
Clearing jams behind the inner door	69
Clearing jams under the fuser or fuser cover	71
Clearing jams between the fuser and the standard bin	73
Clearing a jam in the standard bin	73
Clearing duplex path jams	74
Clearing jams from the multipurpose feeder	77
Clearing jams from the manual feed slot	77
Maintaining the printer	78
Determining the status of supplies	78
Conserving supplies	78
Ordering supplies and maintenance items	79
Ordering toner cartridges	79
Ordering a photoconductor unit	80
Ordering a fuser	80
Ordering a transfer belt	80
Ordering a waste toner box	80
Maintaining the printer for long-term storage	80
Storing supplies	81
Storing media	81
Storing the toner cartridges and photoconductor units	81
Replacing the toner cartridges	81
Recycling Lexmark products	83
Replacing the photoconductor units	83
Replacing the fuser	83
Replacing the waste toner box	83
Replacing the transfer belt	83
Cleaning the printhead lenses	84
Aligning the toner cartridges for color registration	85
Removing the fuser for long-term storage	86
Replacing the fuser after long-term storage	88
Troubleshooting	90
Solving basic printer problems	90
Solving display problems	91
Solving printing problems	91
Solving print quality problems	93
Solving option problems	98
Solving media feed problems	99
Solving network printing problems	101
Solving other problems	101
Solving color quality problems	101
Frequently asked questions (FAQ) about color printing	102
What are Detailed Color Samples and how do I access them?	104
Online technical support	105
Calling for service	105
Administrative support	106
Disabling operator panel menus	106
Enabling menus	106
Restoring factory default settings	107
Adjusting Power Saver	107
Disabling Power Saver	108
Encrypting the disk	108
Configuring printer alerts	109
Adjusting operator panel contrast	109
Memory requirements	110
Using the Print and Hold function	110
Selecting a user name	110
Printing and deleting held jobs	110
Accessing held jobs from the operator panel	111
Repeat Print	111
Reserve Print	111
Verify Print	111
Confidential jobs	112
Understanding the operator panel	113
Indicator light	113
Buttons	114
Using the security lock feature	115
Setting security using the Embedded Web Server (EWS)	115
Setting the system password	115
Using the secure Embedded Web Server	115
Supporting SNMPv3 (Simple Network Management Protocol version 3)	116
Supporting IPSec (Internet Protocol Security)	116
Using Secure mode	116
Using 802.1x Authenticating	117
Locking the operator panel menus	117
Printing Lockout	118
Confidential Print Setup	118
Installing and removing options	119
Installing the 500-sheet drawer	119
Removing the 500-sheet drawer	120
Accessing the system board	120
Replacing the system board metal plate	123
Installing an optional memory card	124
Removing a memory card	126
Installing an optional flash memory or firmware card	127
Removing an optional flash memory or firmware card	128
Installing an optional hard disk	129
Removing an optional hard disk	130
Installing an optional INA card	131
Removing an optional INA card	132
Attaching cables	133
Notices	134
Licensing notice	135
Conventions	135
Static sensitivity notice	136
Electronic emission notices	136
Federal Communications Commission (FCC) compliance information statement	136
Industry Canada compliance statement	137
Avis de conformité aux normes de l’industrie du Canada	137
European Community (EC) directives conformity	137
The United Kingdom Telecommunications Act 1984	137
Japanese VCCI notice	137
Korean MIC statement	137
Noise emission levels	138
Energy consumption	138
Power regulation notice	138
Total energy usage	138
Power Saver	139
ENERGY STAR	139
Waste from Electrical and Electronic Equipment (WEEE) directive	139
Laser notice	140
Statement of Limited Warranty for Lexmark C520, C522, and C524	140

Match case Limit results 1 per page

Solving print quality problems

Troubleshooting

Print too light

Color Saver in the

Quality Menu

Settings

could be set to On.

Set

Color Saver

Off

The Toner Darkness setting in the

Quality Menu

Settings

is too

light, the RGB Brightness setting is

too bright, or the RGB Contrast is

too high.

Select a different Toner Darkness, RGB Brightness, or

RGB Contrast setting from the printer driver before

sending the job to print, or return the color settings to

the factory defaults.

The media being used does not

meet the printer specifications.

Make sure the media loaded in the source is not damp.

Load media from a new package. Avoid textured

media with rough finishes.

The toner cartridges are low on

toner.

Shake the specified toner cartridge to utilize the

remaining toner. For more information, see

Ordering

toner cartridges

When print becomes too faded, replace the specified

toner cartridge.

The toner cartridges are defective.

Replace the toner cartridges.

Print too dark

The Toner Darkness setting in the

Quality Menu

Settings

is too

dark, the RGB Brightness setting is

too dark, or the RGB Contrast is too

low.

Select a different Toner Darkness, RGB Brightness, or

RGB Contrast setting from the printer driver before

sending the job to print, or return the color settings to

the factory defaults.

The toner cartridges are defective.

Replace the toner cartridges.

Transparency print quality

is poor.

(Print has inappropriate

light or dark spots, toner is

smeared, horizontal or

vertical light bands

appear, or color does not

project.)

The transparencies being used do

not meet the printer specifications.

The Paper Type setting for the tray

being used is set to something

other than Transparency.

Avoid getting fingerprints on the transparencies.

Use only transparencies recommended by the printer

manufacturer.

Make sure the Paper Type setting in the

Paper Menu

is set to Transparency.

Toner specks

The toner cartridges are defective.

Replace the toner cartridges.

Toner is in the media path.

Call for customer support.

Toner rubs off the paper

easily when the sheets

are handled.

A specialty media is being used.

Make sure the correct Media Type is selected.

The Paper Weight setting in the

Paper Menu

is wrong for the type of

paper or specialty media being

used.

Change

Paper Weight

from

Normal

Heavy

. If

necessary, change Paper Texture from Normal to

Rough.

The fuser is worn or defective.

Replace the fuser.

Gray background

The Toner Darkness setting in the

Quality Menu

Settings

is too

dark.

The toner cartridges are defective.

Select a different Toner Darkness setting from the

printer driver before sending the job to print.

Remove and reinstall the toner cartridges.

Replace the toner cartridges.

Symptom

Cause

Solution

ABCDE