Home » Ricoh Manuals » Multifunction Devices » Ricoh Aficio MP 2500 » Manual Viewer

Ricoh Aficio MP 2500 Troubleshooting - Page 60

Troubleshooting When Using the Printer Function, Printer Configuration, Printable area

View all Ricoh Aficio MP 2500 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 60 highlights

Troubleshooting When Using the Printer Function Problem Cause Solution The printed image is different from the image on the computer display. With certain functions, such as enlargement and reduction, image layout might be different to that on the computer display. In the application, change the layout, character size, and character settings. The printed im- You might have To print an image similar to that of the computer display, age is different selected to re- make settings to print TrueType fonts as an image. See the from the image place TrueType printer driver Help. on the computer fonts with ma- 4 display. chine fonts in the printing process. Garbled characters are printed. The correct printer language might have not been selected. Set the correct printer language. Images are printed in the wrong orientation. The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same. Set the machine's feed orientation and the printer driver's feed orientation accordingly. See the printer driver Help. Graphics print out differently to how they appear on screen. If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print. If you want to print accurately, set the printer driver to print without using the graphics command. See the printer driver Help. Page layout is not as expected. Print areas differ On the [Printer Configuration] tab, adjust the [Printable area:] depending on setting. the machine See the RPCS printer driver Help. used. Informa- tion that fits on a single page on one machine may not fit on a single page of an- other machine. 52

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
Manuals for Machines with Copier Function Only or with the DDST Unit	5
TABLE OF CONTENTS	6
How to Read This Manual	9
Symbols	9
Names of Major Options	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
When the Function Status Indicator Lights Up in Red	13
When You Have Problems Operating the Machine	14
When a Job Is Not Performed	17
2. Troubleshooting When Using the Copy Function	19
When a Message Is Displayed	19
When You Cannot Make Clear Copies	22
When You Cannot Make Copies As Wanted	25
When Memory Is Full	27
3. Troubleshooting When Using the Facsimile Function	29
Adjusting the Volume	29
When a Message Is Displayed	32
When You Cannot Send or Receive Fax Messages As Wanted	39
When Memory Is Full	43
When an Error Report Is Printed	44
Turning Off the Main Power / In the Event of Power Failure	45
When an Error Occurs Using Internet Fax	46
Error Mail Notification	46
Error Report (E-Mail)	46
Server-Generated Error E-mail	46
4. Troubleshooting When Using the Printer Function	47
When a Message Is Displayed during Installation of the Printer Driver	47
Windows 95/98/Me/2000	47
Windows XP Professional or Windows Server 2003	48
Windows XP Home Edition	48
Windows Vista	49
When a Message Is Displayed	50
Status Messages	50
Alert Messages	51
Printing the Error Log	53
When You Cannot Print	54
Other Printing Problems	57
5. Troubleshooting When Using the Scanner Function	65
When Scanning Is Not Done As Expected	65
When You Cannot Send Scanned Files	66
When You Cannot Browse the Network to Send a Scanned File	66
When the TWAIN Driver Cannot Be Started	66
The Network Delivery Function Cannot Be Used	66
Operations Are Not Possible When Messages Appear	67
When a Message Is Displayed	68
When a Message Is Displayed on the Display Panel	68
When a Message Is Displayed on the Client Computer	73
6. Troubleshooting When Using the DDST Unit	77
The Printer Function	77
When a Message Is Displayed during Installation of the Printer Driver	77
Windows 98/Me/2000	77
Windows XP Professional or Windows Server 2003	78
Windows XP Home Edition	78
When a Message Is Displayed	79
Status messages	79
Alert messages	80
Printing the error log	82
When You Cannot Print	83
Other Printing Problems	85
The Scanner Function	90
When Scanning Is Not Done As Expected	90
When a Message Is Displayed	91
When a message is displayed on the client computer	91
7. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into the Paper Trays	96
Orientation-Fixed Paper or Two-Sided Paper	97
Changing the Paper Size	100
Changing the Paper Size in the Paper Tray	101
Selecting the paper size with user tools	103
Adding Toner	105
Replacing Toner	106
Removing toner	106
Inserting toner	106
Sending Fax Messages When Toner Has Run Out	107
Waste Toner	107
Adding Staples	108
Finisher	108
Replacing the Transmission Stamp Cartridge	109
8. Clearing Misfeeds	111
Removing Jammed Paper	111
When A Is Displayed	112
When B Is Displayed	112
When C Is Displayed	112
When P Is Displayed	113
When Y Is Displayed	113
When Z Is Displayed	114
When R Is Displayed (When Finisher Is Installed)	114
When D Is Displayed (When Bridge Unit Is Installed)	115
Removing Jammed Staples	116
Finisher	116
9. Remarks	117
Where to Put Your Machine	117
Machine Environment	117
Optimum environmental conditions	117
Environments to avoid	118
Moving	118
Power Connection	119
Access to the Machine	120
When Not Used for a Long Time	120
Maintaining Your Machine	121
Cleaning the Exposure Glass	121
Cleaning the Exposure Glass Cover	122
Cleaning the ARDF	122

Match case Limit results 1 per page

Troubleshooting When Using the Printer Function

The printed im-

age is different

from the image

on the computer

display.

With certain

functions, such

as enlargement

and reduction,

image layout

might be differ-

ent to that on

the computer

display.

In the application, change the layout, character size, and

character settings.

The printed im-

age is different

from the image

on the computer

display.

You might have

selected to re-

place TrueType

fonts with ma-

chine fonts in

the printing

process.

To print an image similar to that of the computer display,

make settings to print TrueType fonts as an image. See the

printer driver Help.

Garbled charac-

ters are printed.

The correct

printer lan-

guage might

have not been

selected.

Set the correct printer language.

Images are print-

ed in the wrong

orientation.

The feed orien-

tation you se-

lected and the

feed orientation

selected in the

printer driver's

option setup

might not be the

same.

Set the machine's feed orientation and the printer driver's

feed orientation accordingly. See the printer driver Help.

Graphics print

out differently

to how they ap-

pear on screen.

If the printer

driver is config-

ured to use the

graphics com-

mand, the

graphics com-

mand from the

machine is used

to print.

If you want to print accurately, set the printer driver to

print without using the graphics command.

See the printer driver Help.

Page layout is

not as expected.

Print areas differ

depending on

the machine

used. Informa-

tion that fits on a

single page on

one machine

may not fit on a

single page of an-

other machine.

On the

[

Printer Configuration

]

tab, adjust the

[

Printable area:

]

setting.

See the RPCS printer driver Help.

Problem

Cause

Solution