Ricoh Aficio MP 2500 Troubleshooting - Page 70

Max. E-mail, Divide & Send E-mail, per On per max., Job Information, Exceeded max. E

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Troubleshooting When Using the Scanner Function Message Cause Solution Dest. authentication failed. Check settings and check Scanned File Status. The entered user name or password was invalid. • Check that the user name and password are correct. • Check that the ID and password for the destination folder are correct. • A password of 128 or more characters may not be recognized. Sender's name is not selected. Specify sender's name. The sender's name was not specified. A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name. Cannot enter manually more The e-mail has too many (nnn or Split the destinations into two or more) destinations. more groups. than nnn desti- nations. 5 (A figure is placed at n.) Cannot specify The e-mail has too many (nnn or Split the destinations into two or more than nnn more) destinations. more groups. destinations. (A figure is placed at n.) The number of destination folders selectable in one time is limited to nn. (A figure is placed at n.) The maximum number of destination folders that can be selected at one time has been exceeded. Select nn or fewer destination folders. Exceeded max. E- The maximum e-mail size has mail size. Send- been exceeded. ing E-mail has been cancelled. • Increase the size of [Max. E-mail Size]. • Set [Divide & Send E-mail] to [On (per page)] or [On (per max. size)]. See "Send Settings", General Settings Guide. Sending failed. Check settings and check Scanned File Status. While a file was being sent, a net- Try the operation once more. If work error occurred and the file the message is still shown, the could not be sent correctly. network may be crowded. Con- tact the administrator. Press the {Job Information} key to display the transmission results, and then check which job has not been sent. See "Confirmation Displays", Scanner Reference. 62

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Troubleshooting When Using the Scanner Function
62
5
Dest. authenti-
cation failed.
Check settings
and check
Scanned File
Status.
The entered user name or pass-
word was invalid.
•
Check that the user name and
password are correct.
•
Check that the ID and pass-
word for the destination fold-
er are correct.
•
A password of 128 or more char-
acters may not be recognized.
Sender's name is
not selected.
Specify send-
er's name.
The sender's name was not specified.
A sender's name should be speci-
fied before sending e-mail. Send
e-mail after specifying the send-
er's name.
Cannot enter
manually more
than nnn desti-
nations.
(A figure is placed at n.)
The e-mail has too many (nnn or
more) destinations.
Split the destinations into two or
more groups.
Cannot specify
more than nnn
destinations.
(A figure is placed at n.)
The e-mail has too many (nnn or
more) destinations.
Split the destinations into two or
more groups.
The number of
destination
folders select-
able in one time
is limited to
nn.
(A figure is placed at n.)
The maximum number of desti-
nation folders that can be selected
at one time has been exceeded.
Select nn or fewer destination
folders.
Exceeded max. E-
mail size. Send-
ing E-mail has
been cancelled.
The maximum e-mail size has
been exceeded.
•
Increase the size of
[
Max. E-mail
Size
]
.
•
Set
[
Divide & Send E-mail
]
to
[
On
(per page)
]
or
[
On (per max.
size)
]
.
See “Send Settings”, General Set-
tings Guide.
Sending failed.
Check settings
and check
Scanned File
Status.
While a file was being sent, a net-
work error occurred and the file
could not be sent correctly.
Try the operation once more. If
the message is still shown, the
network may be crowded. Con-
tact the administrator.
Press the
{
Job Information
}
key to
display the transmission results,
and then check which job has not
been sent. See “Confirmation Dis-
plays”, Scanner Reference.
Message
Cause
Solution