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Troubleshooting the video subsystem, Troubleshooting a USB device

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● Compare the technical specification of the system with the external device to check the compatibility. ● Check the external device functionality with some other similar system so that we are sure that the device is working fine. ● Check any other similar external device with this system so that we are sure that the system port is working fine. For any further queries contact, Global Technical Support. Troubleshooting the video subsystem Prerequisites NOTE: Ensure that the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled. NOTE: The VGA ports are not hot-pluggable. Steps 1. Check the cable connections (power and display) to the monitor. 2. Check the video interface cabling from the system to the monitor. Results If the tests run successfully, the problem is not related to video hardware. Next steps If the tests fail, see the Getting help section. Related references Getting help on page 188 Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7. Steps 1. Disconnect the keyboard and/or mouse cables from the system and reconnect them. 2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system. 3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled. NOTE: Older operating systems may not support USB 3.0. 4. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved. 5. In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use. 6. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse. If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system. If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system. 7. Turn off all attached USB devices, and disconnect them from the system. 8. Restart the system. 9. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If your keyboard is not functioning, use remote access to enable or disable the USB options. 10. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system. 174 Troubleshooting your system

Section	Page
Dell PowerEdge R830 Owner's Manual	3
Dell PowerEdge R830 overview	8
Supported configurations for the PowerEdge R830 system	8
Front panel	10
2.5 inch hard drive chassis	10
LCD panel	12
Viewing Home screen	13
Setup menu	13
View menu	13
Back panel	14
Diagnostic indicators on the front panel	15
Hard drive indicator codes	17
NIC indicator codes	18
Power supply unit indicator codes	18
Locating service tag of your system	20
Documentation resources	21
Technical specifications	24
System dimensions	24
Chassis weight	25
Processor specifications	25
PSU specifications	25
System battery specifications	25
Expansion bus specifications	25
Memory specifications	26
Drive specifications	26
Hard drives	26
Optical drive	26
Ports and connectors specifications	26
USB ports	26
NIC ports	26
Serial connector	27
VGA ports	27
Internal Dual SD Module	27
Video specifications	27
Environmental specifications	27
Particulate and gaseous contamination specifications	28
Standard operating temperature	29
Expanded operating temperature	29
Expanded operating temperature restrictions	30
Initial system setup and configuration	31
Setting up your system	31
iDRAC configuration	31
Options to set up iDRAC IP address	31
Log in to iDRAC	32
Options to install the operating system	32
Methods to download firmware and drivers	32
Downloading the drivers and firmware	33
Pre-operating system management applications	34
Options to manage the pre-operating system applications	34
System Setup	34
Viewing System Setup	35
System Setup details	35
System BIOS	35
Viewing System BIOS	36
System BIOS Settings details	36
Boot Settings	37
Viewing Boot Settings	37
Boot Settings details	38
Choosing the system boot mode	38
Changing the boot order	39
Network Settings	39
Viewing Network Settings	40
Network Settings screen details	40
UEFI iSCSI Settings	40
Viewing UEFI iSCSI Settings	41
UEFI iSCSI Settings details	41
System Security	41
Viewing System Security	42
System Security Settings details	42
Creating a system and setup password	43
Using your system password to secure your system	44
Deleting or changing system and setup password	44
Operating with a setup password enabled	44
System Information	45
Viewing System Information	45
System Information details	45
Memory Settings	46
Viewing Memory Settings	46
Memory Settings details	47
Processor Settings	48
Viewing Processor Settings	48
Processor Settings details	48
SATA Settings	50
Viewing SATA Settings	50
SATA Settings details	50
Integrated Devices	53
Viewing Integrated Devices	53
Integrated Devices details	53
Serial Communication	54
Viewing Serial Communication	55
Serial Communication details	55
System Profile Settings	56
Viewing System Profile Settings	56
System Profile Settings details	56
Miscellaneous Settings	58
Viewing Miscellaneous Settings	58
Miscellaneous Settings details	58
iDRAC Settings utility	59
Entering the iDRAC Settings utility	59
Changing the thermal settings	60
Device Settings	60
Dell Lifecycle Controller	60
Embedded systems management	60
Boot Manager	60
Viewing Boot Manager	61
Boot Manager main menu	61
One-shot BIOS boot menu	61
System Utilities	61
PXE boot	62
Installing and removing system components	63
Safety instructions	63
Before working inside your system	64
After working inside your system	64
Recommended tools	64
Front bezel (optional)	65
Removing the optional front bezel	65
Installing the optional front bezel	66
System cover	66
Removing the system cover	66
Installing the system cover	67
Inside the system	69
Processor expansion module (optional)	70
Removing the processor expansion module	70
Installing the processor expansion module	72
Cooling shroud	76
Removing the cooling shroud	76
Installing the cooling shroud	77
Cooling fans	78
Removing a cooling fan	79
Installing a cooling fan	80
Cooling fan assembly	80
Removing the cooling fan assembly	80
Installing the cooling fan assembly	81
System memory	83
General memory module installation guidelines	85
Mode-specific guidelines	85
Advanced Error Correction Code	85
Memory optimized independent channel mode	86
Memory sparing	86
Memory mirroring	86
Sample memory configurations	86
Removing memory modules	91
Installing memory modules	92
Processors and heat sinks	94
Removing a heat sink	94
Removing a processor	95
Installing a processor	99
Installing a heat sink	101
Power supply units	102
Hot spare feature	103
Removing the power supply unit blank	103
Installing the power supply unit blank	104
Removing an AC power supply unit	105
Installing an AC power supply unit	106
Integrated storage controller card	107
Removing the integrated storage controller card	107
Installing the integrated storage controller card	108
Expansion cards and expansion card riser	110
Expansion card installation guidelines	110
Removing expansion card risers	111
Installing expansion card risers	115
Removing an expansion card from expansion card riser 1	118
Installing an expansion card into expansion card riser 1	120
Removing an expansion card from expansion card riser 2	121
Installing an expansion card into expansion card riser 2	123
Removing an expansion card from the expansion card riser 3	124
Installing an expansion card into expansion card riser 3	126
IDSDM	128
Removing an internal SD card	129
Installing an internal SD card	130
Removing the optional internal dual SD module	131
Installing the optional internal dual SD module	132
Network daughter card	133
Removing the network daughter card	133
Installing the network daughter card	135
Internal USB memory key (optional)	136
Replacing the optional internal USB memory key	136
System battery	137
Replacing the system battery	137
Hard drives	139
Removing a hot swappable hard drive or solid state drive	139
Installing a hot swappable hard drive or solid state drive	140
Removing a 2.5-inch hard drive blank	141
Installing a 2.5-inch hard drive blank	142
Removing a hard drive or a solid state drive from a hard drive carrier	143
Installing a hard drive or solid state drives into a hard drive carrier	143
Optical drive (optional)	144
Removing the optical drive	144
Installing the optical drive	145
Removing the slim optical drive blank	146
Installing the slim optical drive blank	147
Hard drive backplane	148
Removing the hard drive backplane	148
Installing the hard drive backplane	153
Control panel	154
Removing the control panel	154
Installing the control panel	157
System board	159
Removing the system board	159
Installing the system board	161
Entering the system Service Tag by using System Setup	163
Restoring the Service Tag by using the Easy Restore feature	163
Trusted Platform Module	163
Installing the Trusted Platform Module	164
Initializing the TPM for BitLocker users	165
Initializing the TPM for TXT users	165
Using system diagnostics	166
Dell Embedded System Diagnostics	166
When to use the Embedded System Diagnostics	166
Running the Embedded System Diagnostics from Boot Manager	166
Running the Embedded System Diagnostics from the Dell Lifecycle Controller	166
System diagnostic controls	167
Jumpers and connectors	168
System board jumper settings	168
System Board Connectors	169
Disabling forgotten password	171
Troubleshooting your system	173
Troubleshooting system startup failure	173
Troubleshooting external connections	173
Troubleshooting the video subsystem	174
Troubleshooting a USB device	174
Troubleshooting iDRAC Direct - USB XML configuration	175
Troubleshooting iDRAC Direct - Laptop connection	175
Troubleshooting a serial input and output device	176
Troubleshooting a NIC	176
Troubleshooting a wet system	177
Troubleshooting a damaged system	178
Troubleshooting the system battery	178
Troubleshooting power supply units	179
Troubleshooting power source problems	179
Troubleshooting power supply unit problems	179
Troubleshooting cooling problems	180
Troubleshooting cooling fans	180
Troubleshooting system memory	181
Troubleshooting an internal USB key	182
Troubleshooting a micro SD card	183
Troubleshooting an optical drive	183
Troubleshooting a tape backup unit	184
Troubleshooting a drive or SSD	184
Troubleshooting a storage controller	185
Troubleshooting expansion cards	186
Troubleshooting processors	187
System messages	187
Warning messages	187
Diagnostic messages	187
Alert messages	187
Getting help	188
Contacting Dell EMC	188
Documentation feedback	188
Accessing system information by using QRL	188

Match case Limit results 1 per page

●

Compare the technical specification of the system with the external device to check the compatibility.

●

Check the external device functionality with some other similar system so that we are sure that the device is working fine.

●

Check any other similar external device with this system so that we are sure that the system port is working fine.

For any further queries contact,

Global Technical Support

Troubleshooting the video subsystem

Prerequisites

NOTE:

Ensure that the

Local Server Video Enabled

option is selected in the iDRAC Graphical User Interface (GUI), under

Virtual Console

. If this option is not selected, local video is disabled.

NOTE:

The VGA ports are not hot-pluggable.

Steps

Check the cable connections (power and display) to the monitor.

Check the video interface cabling from the system to the monitor.

Results

If the tests run successfully, the problem is not related to video hardware.

Next steps

If the tests fail, see the Getting help section.

Related references

Getting help

on page 188

Troubleshooting a USB device

Prerequisites

NOTE:

Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.

Steps

Disconnect the keyboard and/or mouse cables from the system and reconnect them.

If the problem persists, connect the keyboard and/or mouse to another USB port on the system.

If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.

NOTE:

Older operating systems may not support USB 3.0.

Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.

iDRAC Settings Utility

, ensure that

USB Management Port Mode

is configured as

Automatic

Standard OS Use

If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.

If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.

If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.

Turn off all attached USB devices, and disconnect them from the system.

Restart the system.

If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the

Integrated Devices

screen. If your keyboard is not functioning, use remote access to enable or disable the USB options.

10.

Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.

174

Troubleshooting your system