Dell PowerEdge R830 Owners Manual - Page 186

Troubleshooting expansion cards

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e. Run the appropriate diagnostic test. See the Using system diagnostics section. If the problem persists, see the Getting help section. Related references Getting help on page 188 Using system diagnostics on page 166 Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and the expansion card. NOTE: Riser slots are not hot-pluggable. Steps 1. Run the appropriate diagnostic test. See the Using system diagnostics section. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the system cover. 4. Ensure that each expansion card is firmly seated in its connector. 5. Install the system cover. 6. Turn on the system and attached peripherals. 7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8. Remove the system cover. 9. Remove all expansion cards installed in the system. 10. Install the system cover. 11. Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section. 12. For each expansion card you removed in step 8, perform the following steps: a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b. Remove the system cover. c. Reinstall one of the expansion cards. d. Install the system cover. e. Run the appropriate diagnostic test. See the Using system diagnostics section. Next steps If the problem persists, see the Getting help section. Related references Getting help on page 188 Using system diagnostics on page 166 186 Troubleshooting your system

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e.
Run the appropriate diagnostic test. See the Using system diagnostics section.
If the problem persists, see the Getting help section.
Related references
Getting help
on page 188
Using system diagnostics
on page 166
Troubleshooting expansion cards
Prerequisites
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE:
When troubleshooting an expansion card, you also have to see the documentation for your operating system and the
expansion card.
NOTE:
Riser slots are not hot-pluggable.
Steps
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Ensure that each expansion card is firmly seated in its connector.
5.
Install the system cover.
6.
Turn on the system and attached peripherals.
7.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
8.
Remove the system cover.
9.
Remove all expansion cards installed in the system.
10.
Install the system cover.
11.
Run the appropriate diagnostic test. See the Using system diagnostics section.
If the tests fail, see the Getting help section.
12.
For each expansion card you removed in step 8, perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b.
Remove the system cover.
c.
Reinstall one of the expansion cards.
d.
Install the system cover.
e.
Run the appropriate diagnostic test. See the Using system diagnostics section.
Next steps
If the problem persists, see the Getting help section.
Related references
Getting help
on page 188
Using system diagnostics
on page 166
186
Troubleshooting your system