Dell PowerEdge R830 Owners Manual - Page 175

Troubleshooting iDRAC Direct - USB XML configuration, Troubleshooting iDRAC Direct - Laptop

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11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See the System board jumper setting section 12. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use. 13. Reconnect and turn on each USB device one at a time. 14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the device. Next steps If all troubleshooting fails, see the Getting help section. Related concepts System Setup on page 34 Related references Getting help on page 188 Troubleshooting iDRAC Direct - USB XML configuration For information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Ensure that your USB storage device is connected to the front USB Management Port, identified by icon. 2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition. 3. Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals 4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only. 5. Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server has default credential settings. 6. Remove and reinsert the USB storage device. 7. If import operation does not work, try with a different USB storage device. Next steps If all troubleshooting fails, see the Getting help section. Related references Getting help on page 188 Troubleshooting iDRAC Direct - Laptop connection For information about USB laptop connection and system configuration, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. Steps 1. Ensure that your laptop is connected to the front USB Management Port, identified by cable. icon with a USB Type A/A Troubleshooting your system 175

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11.
If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default
settings. See the System board jumper setting section
12.
In the
IDRAC Settings Utility
, ensure that
USB Management Port Mode
is configured as
Automatic
or
Standard OS
Use
.
13.
Reconnect and turn on each USB device one at a time.
14.
If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on
the device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related concepts
System Setup
on page 34
Related references
Getting help
on page 188
Troubleshooting iDRAC Direct - USB XML
configuration
For information about USB storage device and system configuration, see
Integrated Dell Remote Access Controller User's Guide
at
www.dell.com/poweredgemanuals
Steps
1.
Ensure that your USB storage device is connected to the front USB Management Port, identified by
icon.
2.
Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition.
3.
Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device,
see
Integrated Dell Remote Access Controller User's Guide
at
www.dell.com/poweredgemanuals
4.
In the
iDRAC Settings Utility
, ensure that
USB Management Port Mode
is configured as
Automatic
or
iDRAC Direct
Only
.
5.
Ensure that the
iDRAC Managed: USB XML Configuration
option is either
Enabled
or
Enabled only when the server
has default credential settings
.
6.
Remove and reinsert the USB storage device.
7.
If import operation does not work, try with a different USB storage device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help
on page 188
Troubleshooting iDRAC Direct - Laptop connection
For information about USB laptop connection and system configuration, see the
Integrated Dell Remote Access Controller
User's Guide
at
www.dell.com/poweredgemanuals
.
Steps
1.
Ensure that your laptop is connected to the front USB Management Port, identified by
icon with a USB Type A/A
cable.
Troubleshooting your system
175