Dell PowerEdge R830 Owners Manual - Page 184

Troubleshooting a tape backup unit, Troubleshooting a drive or SSD

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Next steps If the problem persists, see the Getting help section. Related references Getting help on page 188 Troubleshooting a tape backup unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Use a different tape cartridge. 2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3. Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4. Ensure that the interface cable of the tape drive is connected to the external port on the controller card. 5. Perform the following steps to ensure that the controller card is properly installed: a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b. Remove the system cover. c. Reseat the controller card in the expansion card slot. d. Install the system cover. e. Turn on the system and attached peripherals. 6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics. Next steps If you cannot resolve the problem, see the Getting help section. Related references Getting help on page 188 Using system diagnostics on page 166 Troubleshooting a drive or SSD Prerequisites CAUTION: This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all files on the drive. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Run the appropriate diagnostic test. See the Using system diagnostics section. Depending on the results of the diagnostics test, proceed as required through the following steps. 184 Troubleshooting your system

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Next steps
If the problem persists, see the Getting help section.
Related references
Getting help
on page 188
Troubleshooting a tape backup unit
Prerequisites
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
1.
Use a different tape cartridge.
2.
Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive
documentation for more information about device drivers.
3.
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4.
Ensure that the interface cable of the tape drive is connected to the external port on the controller card.
5.
Perform the following steps to ensure that the controller card is properly installed:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b.
Remove the system cover.
c.
Reseat the controller card in the expansion card slot.
d.
Install the system cover.
e.
Turn on the system and attached peripherals.
6.
Run the appropriate diagnostic test. For more information, see the Using system diagnostics.
Next steps
If you cannot resolve the problem, see the Getting help section.
Related references
Getting help
on page 188
Using system diagnostics
on page 166
Troubleshooting a drive or SSD
Prerequisites
CAUTION:
This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all
files on the drive.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as required through the following steps.
184
Troubleshooting your system