Dell PowerEdge R830 Owners Manual - Page 185

Troubleshooting a storage controller

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2. If your system has a RAID controller and your drives are configured in a RAID array, perform the following steps: a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration. See the Dell Lifecycle Controller documentation or online help for information about RAID configuration. b. Ensure that the drives are configured correctly for the RAID array. c. Take the drive offline and reseat the drive. d. Exit the configuration utility and allow the system to boot to the operating system. 3. Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the operating system documentation. 4. Restart the system and enter the System Setup. 5. Verify that the controller is enabled and the drives are displayed in the System Setup. Next steps If the problem persists, see the Getting help section. Related concepts System Setup on page 34 Related references Getting help on page 188 Using system diagnostics on page 166 Troubleshooting a storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting a controller, see the documentation for your operating system and the controller. NOTE: Mini-PERC socket is not hot-pluggable. 1. Run the appropriate diagnostic test. See the Using system diagnostics section. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the system cover. 4. Verify that the installed expansion cards are compliant with the expansion card installation guidelines. 5. Ensure that each expansion card is firmly seated in its connector. 6. Install the system cover. 7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9. Remove the system cover. 10. Remove all expansion cards installed in the system. 11. Install the system cover. 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section. 14. For each expansion card you removed in step 10, perform the following steps: a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b. Remove the system cover. c. Reinstall one of the expansion cards. d. Install the system cover. Troubleshooting your system 185

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2.
If your system has a RAID controller and your drives are configured in a RAID array, perform the following steps:
a.
Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware
Configuration wizard to check the RAID configuration.
See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.
b.
Ensure that the drives are configured correctly for the RAID array.
c.
Take the drive offline and reseat the drive.
d.
Exit the configuration utility and allow the system to boot to the operating system.
3.
Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more
information, see the operating system documentation.
4.
Restart the system and enter the System Setup.
5.
Verify that the controller is enabled and the drives are displayed in the System Setup.
Next steps
If the problem persists, see the Getting help section.
Related concepts
System Setup
on page 34
Related references
Getting help
on page 188
Using system diagnostics
on page 166
Troubleshooting a storage controller
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE:
When troubleshooting a controller, see the documentation for your operating system and the controller.
NOTE:
Mini-PERC socket is not hot-pluggable.
1.
Run the appropriate diagnostic test. See the Using system diagnostics section.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5.
Ensure that each expansion card is firmly seated in its connector.
6.
Install the system cover.
7.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
9.
Remove the system cover.
10.
Remove all expansion cards installed in the system.
11.
Install the system cover.
12.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13.
Run the appropriate diagnostic test. See the Using system diagnostics section.
If the tests fail, see the Getting help section.
14.
For each expansion card you removed in step 10, perform the following steps:
a.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b.
Remove the system cover.
c.
Reinstall one of the expansion cards.
d.
Install the system cover.
Troubleshooting your system
185