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HP 3800 HP Color LaserJet 3800 Printer - Software Technical Reference - Page 82

Troubleshooting Tools, Contact a support specialist

UPC - 689466270464

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If software updates are available, a Web page opens with information about the updates. HP Software Update finds updates for both print-drivers and HP Easy Printer Care. You can also go directly to the following URL for software updates: www.hp.com/go/clj3800_software In the Troubleshooting Tools pane of the Support tab, click Browse online information to find additional information about the product on the HP Web site. In the Troubleshooting Tools pane of the Support tab, click Contact a support specialist to open a Web page where you can supply information about the product and receive customized support. You can send an instant message, an e-mail, or submit a problem and view the case status online. The page also provides telephone numbers for HP customer care centers. Troubleshooting Tools The following tools are available in the Troubleshooting Tools pane of the Support tab: ● Run online diagnostics ● Browse online information ● Contact a support specialist You can use the Run online diagnostics tool to communicate with an HP Web site that analyzes the product and looks for problems. When you click the Run online diagnostics option, the Transfer printer information to HP InstantSupport? screen appears. For more information, see Figure 2-14 Transfer printer information to HP InstantSupport? screen. 58 Chapter 2 Software description ENWW

Section	Page
Purpose and scope	25
Introduction	25
HP Color LaserJet 3800	28
Printing-system software	31
System requirements	31
Windows	31
Macintosh	31
Linux	31
UNIX	32
Supported operating systems	32
Standalone drivers	32
Print driver support in other operating systems	32
Availability	33
Printing-system software on the Web	33
Printing-system software	33
Software component availability	34
In-box printing-system software CDs	35
HP LaserJet software CD, Windows partition	35
HP LaserJet software CD, Macintosh partition	36
CD versions	36
HP LaserJet documentation	42
HP Color LaserJet 3000/3600/3800 User Guide	43
Hewlett-Packard Color LaserJet 3000/3600/3800 Printing-System Install Notes	44
HP Embedded Web Server User Guide	44
HP Jetdirect Administrator's Guide	45
Software description	47
Introduction	47
Printing-system software	48
Windows software features	48
Printing system and installer	48
HP Color LaserJet 3800 printing-system software CD for Windows systems	48
Installer features	50
HP LaserJet print drivers	51
HP PCL 6, PCL 5, and PS emulation drivers	51
Print-driver version numbers for Windows operating systems	52
Macintosh printing-system software	53
Mac OS 9 Classic support	54
Macintosh printing system	54
Driver Configuration for Windows	55
Driver autoconfiguration	55
Bidirectional communication	55
Enterprise AutoConfiguration	55
Update Now	57
HP Driver Preconfiguration	58
Lockable features	59
Continuous export	60
HP Driver Diagnostic Printer Check Tool	61
Color Access Control	62
International Color Consortium profiles	64
PANTONE color profiles	65
HP Easy Printer Care	66
Installation options	66
Access	67
Find Other Printers	68
My HP Printers screen – Overview tab	73
HP Easy Printer Care – Support tab	77
Maintenance Tools	79
Troubleshooting Tools	82
HP Embedded Web Server	83
Access to the HP EWS	83
The HP EWS frame	84
Information tab	84
Links to off-product solutions	85
Device Status screen	85
Configuration Page	86
Settings tab	88
Configure device	89
Alerts	90
Security	92
Restrict Color	93
Networking tab	94
Configuration section	96
Security section	96
Diagnostics section	96
Network settings	96
HP Printer Utility for Macintosh	97
Access to the HP Printer Utility	97
Supplies Status	100
Device Information	102
HP Support	103
Upload Fonts	104
File Upload	105
Update Firmware	106
Duplex mode	107
Color Usage	107
Trays Configuration	108
Lock Resources	108
Stored Jobs	109
E‑mail Alerts	110
Network Settings	111
Rendezvous Setting	112
Supplies Management	113
Restrict Color	114
Additional Settings	117
HP Web Jetadmin	118
HP traditional print drivers for Windows	119
Introduction	119
Access to print drivers in Windows 98 and Windows Me	121
Properties driver tabs	121
Help system	123
What's this? Help	123
Context-sensitive Help	123
Incompatible Options messages	123
Bubble Help	124
Finishing tab features	125
Print Task Quick Sets	126
Default Print Settings	126
User Guide Print Settings	129
Document Options	129
Print on Both Sides	130
Automatically printing on both sides	130
Manually printing on both sides	131
Flip Pages Up	132
Booklet Printing	133
Book and Booklet Printing	133
Pages per Sheet	134
Print Page Borders	135
Page Order	135
Document preview image	136
Print Quality	136
Print Quality Details for the HP Traditional PCL 6 Driver	136
Current Setting	137
Graphic Settings	137
Font Settings	137
Output Settings	137
Print Quality Details for the HP Traditional PCL 5 Driver	137
Current Setting	138
Graphic Settings	138
Font Settings	138
Output Settings	139
Effects tab features	140
Print Task Quick Sets	141
Fit To Page	141
Print Document On	141
Scale to Fit	141
% of Normal Size	142
Document preview image	142
Watermarks	142
Current Watermarks	143
First Page Only	143
Edit…	143
Current Watermarks	144
Watermark Message	145
Message Angle	145
Document preview image	145
Font Attributes	145
Default watermark settings	146
Paper tab features	148
Print Task Quick Sets	149
Paper Options	149
Size is	149
Custom	150
Name	151
Save, Delete, or Rename	152
Custom size (width and height controls)	153
Custom width and height control limits	153
Dynamic measurement units	154
Close	154
Source is	154
Type is	155
Use Different Paper/Covers	156
Front Cover	156
First Page	157
Other Pages	158
Last Page	158
Back Cover	159
Document preview image	160
Product image	160
Job Storage tab features	162
Print Task Quick Sets	164
Status dialog box	165
Job Storage Mode	165
Off	165
Proof and Hold	165
Private Job	165
Quick Copy	166
Stored Job	166
PIN	167
Job Notification Options	167
User Name	167
Job Name	167
Using job-storage features when printing	168
Releasing a job-storage print job	168
Deleting a job-storage print job	169
Basics tab features	170
Print Task Quick Sets	171
Copies	171
Orientation	171
Document preview image	172
About…	172
Color tab features	174
Print Task Quick Sets	175
Color Options	175
Automatic	175
Manual	175
General	176
Neutral Grays	177
Halftone	177
Print in Grayscale	177
Color Themes	178
RGB Color	178
Default (sRGB)	178
Image Optimization (sRGB)	178
Adobe RGB (1998)	178
None	178
Custom Profile	179
CMYK Color (PS Emulation Unidriver only)	179
Default CMYK+	179
SWOP	179
Euroscale	179
DIC	179
Custom Profile	179
Document preview image	180
Configure tab features	181
Printer Model	182
Paper Handling Options	183
Duplexing unit	183
Allow Manual Duplexing	183
Mopier Enabled	184
Mopier mode and collation	184
Optional Paper Sources	184
Other Options	185
Storage	185
Fonts	186
Allow Scaling from Large Paper	187
Alternative Letterhead Mode	187
Ignore Application Collation	187
Printer Memory	187
Include Types in Application Source List	188
Automatic configuration	188
Printer image	188
HP Traditional Postscript 3 Emulation Driver features	189
Access to print-driver settings in Windows 98 and Windows Me	189
PS 3 emulation support for the HP Color LaserJet 3800	189
Help system	190
What's this Help	190
Context-sensitive Help	190
Paper tab features	190
Paper size	191
Layout	192
Orientation	193
Paper source	193
Copies	193
Unprintable Area…	193
More Options…	194
About …	194
Restore Defaults	195
Graphics tab features	195
Resolution	196
Color Control	196
Halftoning	197
Special	197
Scaling	197
Restore Defaults	197
Fonts tab features	198
Send TrueType fonts to printer according to the Font Substitution Table	198
Font Substitution Table	198
Always use built-in printer fonts instead of TrueType fonts	199
Always use TrueType fonts	199
Send Fonts As…	199
Restore Defaults	200
Device Options tab features	200
Available printer memory	202
Printer features	202
HPPJLEncoding	203
Job storage	203
User Name	205
PIN digit 1 (for Private Job)	205
PIN digit 2 (for Private Job)	205
PIN digit 3 (for Private Job)	205
PIN digit 4 (for Private Job)	205
Print Color as Gray	205
Collate	205
Fit to Page	206
Color Options	206
Color Themes for RGB Color	206
Color Themes for CMYK Color	207
Edge Control	207
Text Neutral Grays	207
Text Halftone	207
Graphic Neutral Grays	208
Graphic Halftone	208
Photographs Neutral Grays	208
Photographs Halftone	208
Watermark (Pages per Sheet)	208
Print Watermark	208
Watermark	209
Watermark Font	209
Watermark Size	209
Watermark Angle	209
Watermark Style	210
Watermark Color	210
Watermark Intensity	210
Using job-storage features when printing	211
Releasing a job-storage print job	211
Deleting a job-storage print job	211
Installable options	212
Tray 3	212
Duplex Unit (for 2-sided Printing)	212
Mopier Mode	213
Printer Hard Disk	213
Job storage	213
VMOption. This option shows the amount of virtual memory (RAM) in the product.	213
Restore Defaults	213
PostScript tab features	213
PostScript output format	215
PostScript header	215
Print PostScript error information	215
PostScript timeout values	215
Advanced…	216
PostScript Language Level	216
Bitmap compression	216
Data format	217
Send CTRL+D before job	217
Send CTRL+D after job	217
Restore Defaults	217
HP PCL 6, PCL 5, and PS emulation unidrivers for Windows	219
Introduction	219
Access to print drivers	221
Printing Preferences driver tabs	221
Properties driver tabs	222
Help system	223
What's this? Help	223
Context-sensitive Help	223
Incompatible Print Settings messages	223
Advanced tab features	225
Paper/Output	226
Copy Count	226
Collated	226
Graphic	227
Image Color Management	227
True Type Font	227
Document Options	227
Advanced Printing Features	227
Print Optimizations	228
PostScript Options	228
Printer Features	229
Layout Options	230
Paper/Quality tab features	231
Print Task Quick Sets	232
Default Print Settings	232
User Guide Print Settings	235
Type new Quick Set name here	236
Paper Options	236
Size is	237
Custom Paper Size	237
Name	238
Paper size	238
Units	239
Custom width and height control limits	239
Source is	239
Type is	240
Use Different Paper/Covers	241
Front Cover	241
First Page	242
Other Pages	243
Last Page	244
Back Cover	245
Document preview image	247
HP Digital Imaging	247
Effects tab features	249
Print Task Quick Sets	250
Resizing Options	250
Actual Size	250
Print Document On	250
Scale to Fit	250
% of Normal Size	251
Document preview image	251
Watermarks	252
Current watermarks	253
Watermark Message	253
Message Angle	253
Font Attributes	254
Default watermark settings	255
Finishing tab features	256
Print Task Quick Sets	257
Document Options	257
Print on Both Sides	257
Automatically printing on both sides	258
Manually printing on both sides	258
Flip Pages Up	260
Booklet layout	260
Book and Booklet Printing	260
Pages per Sheet	261
Print Page Borders	261
Page Order	261
Document preview image	262
Orientation	262
Job Storage tab features	264
Print Task Quick Sets	267
Status group box	267
Job Storage Mode	267
Off	267
Proof and Hold	267
Private Job	268
Quick Copy	268
Stored Job	268
Require PIN	269
Job Notification Options	269
User Name	269
Job Name	270
Using job-storage features when printing	270
Releasing a job-storage print job	271
Deleting a job-storage print job	271
Color tab features	272
Print Task Quick Sets	273
Color Options	273
Automatic	273
Manual	273
General	274
Neutral Grays	275
Halftone	275
Color Themes	275
Default (sRGB)	276
Image Optimization (sRGB)	276
Adobe RGB (1998)	276
None	276
Custom Profile	276
Document preview image	277
Services tab features	278
Internet Services	279
Device services	279
Device Settings tab features	280
Form to Tray Assignment	281
Font Substitution Table	281
External Fonts	282
Installing external fonts	283
Removing external fonts	283
PS Emulation Unidriver Device Settings	284
Available PostScript Memory	284
Output Protocol	284
Send Ctrl-D Before Each Job	285
Send Ctrl-D After Each Job	285
Convert Gray Text to PostScript Gray	285
Convert Gray Graphics to PostScript Gray	285
Add Euro Currency Symbol to PostScript Fonts	285
Job Timeout	285
Wait Timeout	285
Minimum Font Size to Download as Outline	286
Maximum Font Size to Download as Outline	286
Installable Options	286
Automatic Configuration	286
Tray 3	287
Duplex Unit (for 2-Sided Printing)	287
Allow Manual Duplexing	287
Printer Memory	287
Printer Hard Disk	287
Job storage	287
Mopier Mode	287
Mopier mode and collation	288
Postscript Passthrough (PS Emulation Unidriver only)	288
About tab features	290
Installing Windows printing-system components	291
Introduction	291
Font support	292
Basic fonts	292
Default fonts	292
Installation instructions	298
General installation for Windows 98, Me, 2000, and XP operating systems	298
Installing from the printing-system CD	298
Installing from a network or from downloaded files	298
Detailed Windows installation	299
Using the Help, Back, Next, and Cancel buttons	299
Modifying a pre-existing installation	300
Direct-connect installation through a USB or parallel port	300
Basic, Full, and Custom Installation dialog box sequence	300
Installing print drivers by using Add Printer	321
Installer Customization Wizard for Windows	322
Running the Installer Customization Wizard	322
Dialogs	323
Distribution	335
Point and Print installation for Windows 98, Me, 2000, XP, and Server 2003	335
Setting a default printer	336
Installation for Macintosh operating systems	337
Introduction	337
Macintosh component descriptions	338
HP LaserJet PPDs	338
PDEs	338
HP Embedded Web Server	338
Install notes	338
Online help	338
Screen fonts	339
Installing the Macintosh printing system	340
Installing the HP LaserJet printing-system software for the Macintosh OS	340
Setting up an AppleTalk networked printer with Mac OS 9. V9.2.2 (Mac OS X Classic)	341
Setting up a printer with Mac OS X V10.4	342
Setting up a printer with Mac OS X V10.3	349
Setting up an IP/LPR networked Printer with Mac OS 9.x	350
Uninstalling the Macintosh printing system	351
In-box disk layout	352
Mac OS X Classic installation	353
Main Install dialog-box sequence	353
Mac OS X installation	354
Main Install dialog box sequence	354
Engineering Details	359
Introduction	359
File to E‑mail utility	360
HP Easy Printer Care	362
Availability	362
Uninstall options	362