HP Jornada 680 HP Jornada 600 Series Handheld PC - (English) User's Guide - Page 139

Unable to dial out using the modem, Able to dial out, but unable to make a proper connection

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Chapter 8 | Troubleshooting | 133 Unable to dial out using the modem • Verify that the modem is installed correctly (models 680e and 690e only) and connected to the telephone line. • If you are using the internal modem (models 680 and 690 only), verify that you are using an analog telephone line. (Most home telephone lines are analog, while most office telephone lines are digital.) • Verify you have set dialing properties for this connection correctly. • Check to see if the modem is waiting for a dial tone. To do this, on the Start menu, point to Programs, point to Communication, and then tap Remote Networking. Select your connection, and then tap Properties on the File menu. In the Dial-Up Connection dialog box, tap Configure and then tap the Call Options tab. Verify that Wait for dial tone before dialing is selected. • In certain countries you may have to clear the Wait for dial tone before dialing check box. • Allow more time for the call to go through if you are attempting to make an international call. On the Call Options tab described in the previous step, clear the Cancel the call if not connected within option or increase the number of seconds allowed. Able to dial out, but unable to make a proper connection • Verify that the network you are attempting to connect with supports PPP (Point-To-Point protocol) or SLIP (Serial Line Internet Protocol). • Verify that you have the correct dialing location selected. On the Start menu, point to Settings, tap Control Panel, and then double-tap the Dialing icon. Make sure that the location settings reflect your current location, that the dialing pattern for the location is appropriate, and that the local country and area code are correct. Connection is unreliable • Make sure the modem is firmly seated and connected to both your HP Jornada and the telephone jack. • Disable call waiting. On the Start menu, point to Settings, tap Control Panel, and then double-tap the Dialing icon. Select Disable call waiting by dialing and enter the disable code specified by your telephone company.

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Chapter 8
|
Troubleshooting
|
133
Unable to dial out using the modem
•
Verify that the modem is installed correctly (models 680e and 690e only)
and connected to the telephone line.
•
If you are using the internal modem (models 680 and 690 only), verify that
you are using an analog telephone line. (Most home telephone lines are
analog, while most office telephone lines are digital.)
•
Verify you have set dialing properties for this connection correctly.
•
Check to see if the modem is waiting for a dial tone. To do this, on the
Start
menu, point to
Programs
, point to
Communication
, and then tap
Remote Networking
. Select your connection, and then tap
Properties
on
the
File
menu. In the
Dial-Up Connection
dialog box, tap
Configure
and
then tap the
Call Options
tab. Verify that
Wait for dial tone before dialing
is selected.
•
In certain countries you may have to clear the
Wait for dial tone before
dialing
check box.
•
Allow more time for the call to go through if you are attempting to make
an international call. On the
Call Options
tab described in the previous
step, clear the
Cancel the call if not connected within
option or increase
the number of seconds allowed.
Able to dial out, but unable to make a proper connection
•
Verify that the network you are attempting to connect with supports PPP
(Point-To-Point protocol) or SLIP (Serial Line Internet Protocol).
•
Verify that you have the correct dialing location selected. On the
Start
menu, point to
Settings
, tap
Control Panel
, and then double-tap the
Dialing
icon. Make sure that the location settings reflect your current
location, that the dialing pattern for the location is appropriate, and that
the local country and area code are correct
.
Connection is unreliable
•
Make sure the modem is firmly seated and connected to both your
HP Jornada and the telephone jack.
•
Disable call waiting. On the
Start
menu, point to
Settings
, tap
Control
Panel
, and then double-tap the
Dialing
icon. Select
Disable call waiting
by dialing
and enter the disable code specified by your telephone
company.