Lexmark CX317 User Guide - Page 203

Troubleshooting 203 Action Yes Step 1 a Remove, and then reinstall the imaging kit. Go to step 2. Warning-Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. b Resend the print job. No The problem is solved. Is the printer printing solid black pages? Step 2 Replace the imaging kit, and then resend the print job. Contact customer The problem is support. solved. Is the printer printing solid black pages? Repeating defects appear on prints ) ) ) Action Yes No a Check if the distance between the defects is equal to one of the following: • 25.1 mm (0.98 in.) • 29.8 mm (1.17 in.) • 43.9 mm (1.72 in.) • 45.5 mm (1.79 in.) • 94.2 mm (3.70 in.) b If the distance between the defects equals 25.1 mm (0.98 in.), 29.8 mm (1.17 in.), or 94.2 mm (3.70 in.), then replace the photoconductor unit. c If the distance between the defects equals 43.9 mm (1.72 in.) or 45.5 mm (1.79 in.), then replace the developer unit. Do the repeating defects still appear? 1 Check if the distance The problem is solved. between the defects is equal to one of the following: • 37.7 mm (1.48 in.) • 78.5 mm (3.09 in.) • 95 mm (3.74 in.) 2 Take note of the distance, and then contact customer support or your service representative.