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Lexmark CX317 User Guide - Page 223

Contacting customer support

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Troubleshooting 223 Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	10
Understanding the basic functions of the scanner	11
Using the ADF and scanner glass	12
Using the printer control panel	12
Understanding the colors of the Sleep button and indicator lights	13
Additional printer setup	14
Installing internal options	14
Available internal options	14
Accessing the controller board	15
Installing a memory card	17
Installing an optional card	19
Installing hardware options	20
Order of installation	20
Installing a 650-sheet duo tray	21
Attaching cables	22
Setting up the printer software	23
Installing the printer software	23
Adding available options in the print driver	24
Networking	24
Preparing to set up the printer on an Ethernet network	24
Preparing to set up the printer on a wireless network	25
Connecting the printer using the Wireless Setup Wizard	26
Connecting the printer to a wireless network using Wi-Fi Protected Setup	26
Connecting the printer to a wireless network using the Embedded Web Server	27
Verifying printer setup	28
Printing a menu settings page	28
Printing a network setup page	28
Loading paper and specialty media	29
Setting the paper size and type	29
Configuring Universal paper settings	29
Loading the 250-sheet tray	29
Loading the manual feeder	32
Loading the 650-sheet duo tray	33
Loading the multipurpose feeder	34
Linking and unlinking trays	37
Linking and unlinking trays	37
Creating a custom name for a paper type	38
Assigning a custom paper type name	38
Assigning a custom paper type	39
Paper and specialty media guide	40
Using specialty media	40
Tips on using letterhead	40
Tips on using transparencies	41
Tips on using envelopes	42
Tips on using labels	42
Tips on using card stock	43
Paper guidelines	43
Paper characteristics	43
Unacceptable paper	44
Selecting paper	44
Selecting preprinted forms and letterhead	45
Using recycled paper and other office papers	45
Storing paper	45
Supported paper sizes, types, and weights	46
Supported paper sizes	46
Supported paper types and weights	48
Printing	50
Printing a document	50
Printing from a computer	50
Printing in black and white	50
Adjusting toner darkness	50
Using Max Speed and Max Yield	51
Printing from a mobile device	51
Printing from a mobile device using Mopria Print Service	51
Printing from a mobile device using Google Cloud Print	52
Printing from a mobile device using AirPrint	52
Printing from a mobile device using Lexmark Mobile Print	52
Printing confidential and other held jobs	52
Storing print jobs in the printer	52
Printing held jobs	53
Modifying confidential print settings	53
Printing information pages	54
Printing a font sample list	54
Canceling a print job	54
Canceling a print job from the printer control panel	54
Canceling a print job from the computer	54
Copying	55
Making copies	55
Making a quick copy	55
Copying using the ADF	55
Copying using the scanner glass	56
Copying photos	56
Copying on specialty media	56
Copying on transparencies	56
Copying on letterhead	57
Customizing copy settings	58
Copying to a different size	58
Making copies using paper from a selected tray	58
Reducing or enlarging copies	59
Making a copy lighter or darker	59
Adjusting copy quality	60
Collating copies	61
Placing separator sheets between copies	61
Copying multiple pages onto a single sheet	62
Placing information on copies	62
Placing an overlay message on each page	62
Canceling a copy job	63
Canceling a copy job from the printer control panel	63
Understanding the copying options	63
Copies	63
Copy from	63
Copy to	64
Scale	64
Darkness	64
Collate	64
Content Type	64
Content Source	64
Color	65
Overlay	65
Separator Sheets	65
Paper Saver	65
E-mailing	66
Setting up the printer to e-mail	66
Setting up the e-mail function	66
Configuring e-mail settings	66
Creating an e-mail shortcut	67
Creating an e-mail shortcut using the Embedded Web Server	67
E-mailing a document	67
Sending an e-mail using a shortcut number	67
Sending an e-mail using the printer control panel	67
Canceling an e-mail	68
Scanning	69
Scanning to an FTP address	69
Creating shortcuts	69
Creating an FTP shortcut using the Embedded Web Server	69
Scanning to an FTP address	70
Scanning to an FTP address using a shortcut number	70
Scanning to an FTP address using the printer control panel	70
Scanning to a computer	71
Scanning to a computer	71
Understanding the printer menus	73
Menus list	73
Supplies menu	74
Paper menu	74
Default Source menu	74
Paper Size/Type menu	75
Substitute Size menu	78
Paper Texture menu	78
Paper Weight menu	79
Paper Loading menu	81
Custom Types menu	82
Custom Scan Sizes menu	83
Universal Setup menu	83
Reports menu	84
Reports menu	84
Network/Ports	84
Active NIC menu	84
Standard Network or Network [x] menus	85
Reports menu	86
Network Card menu	86
TCP/IP menu	87
IPv6 menu	88
Wireless menu	89
AppleTalk menu	89
Standard USB menu	90
SMTP Setup menu	91
Security menu	92
Confidential Print menu	92
Security Audit Log menu	93
Set Date and Time menu	93
Settings menu	95
General Settings menu	95
Copy Settings menu	99
E-mail Settings menu	103
FTP Settings menu	107
Print Settings	110
Setup menu	110
Finishing menu	111
Quality menu	113
Utilities menu	116
XPS menu	116
PDF menu	116
PostScript menu	116
PCL Emul menu	117
HTML menu	120
Image menu	121
Help menu	121
Saving money and the environment	122
Saving paper and toner	122
Using recycled paper	122
Conserving supplies	122
Saving energy	122
Using Eco-Mode	122
Reducing printer noise	123
Adjusting Sleep mode	124
Using Hibernate mode	124
Setting Hibernate Timeout	125
Using Schedule Power Modes	125
Recycling	126
Recycling Lexmark products	126
Recycling Lexmark packaging	126
Returning Lexmark cartridges for reuse or recycling	126
Securing the printer	127
Using the security lock feature	127
Statement of Volatility	127
Erasing volatile memory	128
Erasing non-volatile memory	128
Finding printer security information	128
Maintaining the printer	129
Storing supplies	129
Cleaning the printer	129
Cleaning the printer	129
Cleaning the scanner glass	130
Checking the status of parts and supplies	131
Checking the status of parts and supplies on the printer control panel	131
Checking the status of parts and supplies from the Embedded Web Server	131
Estimated number of remaining pages	131
Ordering supplies	132
Using genuine Lexmark parts and supplies	132
Ordering toner cartridges	132
Ordering imaging kits	133
Ordering a maintenance kit	134
Ordering a waste toner bottle	134
Replacing supplies	134
Replacing the waste toner bottle	134
Replacing a black and color imaging kit	138
Replacing toner cartridges	145
Replacing a developer unit	147
Moving the printer	153
Moving the printer to another location	153
Shipping the printer	154
Managing the printer	155
Finding advanced networking and administrator information	155
Checking the virtual display	155
Setting up e-mail alerts	155
Viewing reports	156
Configuring supply notifications from the Embedded Web Server	156
Copying printer settings to other printers	157
Restoring factory default settings	157
Clearing jams	158
Avoiding jams	158
Identifying jam locations	159
Paper jam in the standard bin	161
Paper jam in the front door	162
Paper jam in trays	164
Paper jam in the manual feeder	165
Paper jam in the multipurpose feeder	165
Paper jam in the automatic document feeder	166
Troubleshooting	168
Understanding the printer messages	168
Adjusting color	168
Change [paper source] to [custom type name]	168
Change [paper source] to [custom string]	168
Change [paper source] to [paper type] [paper size]	168
Close door	168
Close flatbed cover and load originals if restarting job [2yy.xx]	169
[Color] cartridge low [88.xy]	169
[Color] cartridge nearly low [88.xy]	169
[Color] cartridge very low, [x] estimated pages remain [88.xy]	169
Complex page, some data may not have printed [39]	169
Configuration change, some held jobs were not restored [57]	170
Defective flash detected [51]	170
Error reading USB drive. Remove USB.	170
Error reading USB hub. Remove hub.	170
Incompatible tray [x] [59]	170
Incorrect paper size, open [paper source] [34]	170
Insert Tray [x]	171
Insufficient memory, some Held Jobs were deleted [37]	171
Insufficient memory to collate job [37]	171
Insufficient memory to support Resource Save feature [35]	171
Insufficient memory, some held jobs will not be restored [37]	171
Load [paper source] with [custom type name]	171
Load [paper source] with [custom string]	172
Load [paper source] with [paper size]	172
Load [paper source] with [paper type] [paper size]	172
Load Manual Feeder with [custom string]	172
Load Manual Feeder with [custom type name]	173
Load Manual Feeder with [paper size]	173
Load Manual Feeder with [paper type] [paper size]	173
Maintenance kit low [80.xy]	173
Maintenance kit nearly low [80.xy]	173
Maintenance kit very low [80.xy]	173
Memory full [38]	174
Network [x] software error [54]	174
Not enough free space in flash memory for resources [52]	174
Non-Lexmark [supply type], see User's Guide [33.xy]	174
Printer had to restart. Last job may be incomplete.	175
Reinstall missing or unresponsive [color] cartridge [31.xy]	175
Reinstall missing or unresponsive black and color imaging kit and all cartridges [31.xy]	175
Reload printed pages in Tray [x]	175
Remove packaging material, [area name]	176
Remove paper from standard output bin	176
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	176
Replace all originals if restarting job.	176
Replace jammed originals if restarting job.	176
Replace maintenance kit [80.xy]	177
Replace missing [type] imaging kit [31.xy]	177
Replace missing waste toner bottle [31.xyz]	177
Replace unsupported [color] cartridge [32.xy]	177
Replace unsupported black and color imaging kit [32.xy]	178
Replace waste toner bottle [82.xy]	178
Scanner automatic feeder cover open	178
Scanner disabled by admin [840.01]	178
Scanner disabled. Contact system administrator if problem persists. [840.02]	178
Scanner jam, remove all originals from the scanner [2yy.xx]	179
Scanner jam, remove jammed originals from the scanner [2yy.xx]	179
SMTP server not set up. Contact system administrator.	179
Standard network software error [54]	179
Standard USB port disabled [56]	179
Supply needed to complete job	179
Too many flash options installed [58]	180
Too many trays attached [58]	180
[Type] imaging kit low [84.xy]	180
[Type] imaging kit nearly low [84.xy]	180
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	180
Unformatted flash detected [53]	181
Waste toner bottle nearly full [82.xy]	181
Weblink server not set up. Contact system administrator.	181
Solving printer problems	181
Basic printer problems	181
The printer is not responding	181
Printer display is blank	183
Option problems	183
Cannot detect internal option	183
Tray problems	184
Paper feed problems	185
Jammed pages are not reprinted	185
Paper frequently jams	185
Paper jam message remains after jam is cleared	186
Solving print problems	187
Printing problems	187
Confidential and other held jobs do not print	187
Incorrect characters print	188
Job prints from the wrong tray or on the wrong paper	188
Large jobs do not collate	189
Multiple-language PDF files do not print	189
Print jobs do not print	190
Print job takes longer than expected	191
Tray linking does not work	192
Unexpected page breaks occur	192
Print quality problems	193
Characters have jagged or uneven edges	193
Clipped pages or images	193
Gray background on prints	194
Horizontal voids appear on prints	195
Incorrect margins on prints	196
Paper curl	197
Print irregularities	198
Print is too dark	199
Print is too light	200
Printer is printing blank pages	202
Printer is printing solid black pages	202
Repeating defects appear on prints	203
Shadow images appear on prints	204
Skewed print	204
Streaked horizontal lines appear on prints	205
Streaked vertical lines appear on prints	206
Toner fog or background shading appears on prints	207
Toner rubs off	208
Transparency print quality is poor	209
Uneven print density	209
Vertical voids appear on prints	209
Color quality problems	210
FAQ about color printing	210
Prints on color transparencies appear dark when projected	212
The color of the print does not match the color of the original file	213
The print appears tinted	213
Solving copy problems	214
Copier does not respond	214
Scanner unit does not close	214
Poor copy quality	215
Partial document or photo copies	216
Solving scanner problems	217
The scanner does not respond	217
Scan job was not successful	218
Scanner unit does not close	219
Scanning takes too long or freezes the computer	219
Poor scanned image quality	219
Partial document or photo scans	220
Cannot scan from a computer	221
Embedded Web Server does not open	221
Contacting customer support	223
Notices	224
Product information	224
Edition notice	224
GOVERNMENT END USERS	224
Licensing notices	225
Trademarks	225
Noise emission levels	226
Waste from Electrical and Electronic Equipment (WEEE) directive	226
India E-Waste notice	227
Product disposal	227
Static sensitivity notice	227
ENERGY STAR	227
Temperature information	227
Laser notice	227
Laser advisory label	228
Power consumption	228
Product power consumption	228
Sleep Mode	229
Hibernate Mode	229
Off mode	229
Total energy usage	229
Regulatory notices for electromagnetic compatibility	229
Federal Communications Commission (FCC) compliance information statement	229
日本の VCCI 規定	230
European Community (EC) directives conformity	231
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	231
DEVICE PATENT LICENSE	233
Patent acknowledgment	233