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Lexmark X5450 User's Guide - Page 106

Fax troubleshooting, Cannot send or receive a fax

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Fax troubleshooting • "Cannot send or receive a fax" on page 106 • "Can send but not receive faxes" on page 107 • "Can receive but not send faxes" on page 108 • "Printer receives a blank fax" on page 109 • "Received fax has poor print quality" on page 109 • "Caller ID information is not displayed" on page 110 Cannot send or receive a fax Check messages If an error message is displayed, follow the instructions on the error message dialog. Check power If the light is not on, see "Power button is not lit" on page 97. Check cable connections Make sure cable connections for the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine Check the telephone wall jack 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. 3 If you do not hear a dial tone, plug a different telephone into the wall jack. 4 If you still do not hear a dial tone, plug a telephone into a different wall jack. 5 If you hear a dial tone, connect the printer to that wall jack. Review digital phone service checklist The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing when using a PBX telephone service, see "Setting up to fax while behind a PBX" on page 79. Verify dial tone • Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. • If the telephone line is being used by another device, wait until the other device is finished before sending a fax. • If you are using the On Hook Dial feature, turn up the volume to verify a dial tone. Disconnect other equipment temporarily To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. Troubleshooting 106

Section	Page
Contents	3
Finding information about the printer	7
Setting up the printer	11
Checking the box contents	11
Installing another language control panel	12
Getting the printer ready to fax	12
Choosing a fax connection	12
Using an RJ11 adapter	13
Connecting directly to a telephone wall jack	16
Connecting to a telephone	16
Connecting to an answering machine	17
Connecting to a computer with a modem	19
Learning about the printer	21
Understanding the parts of the printer	21
Using the control panel buttons and menus	23
Using the control panel	23
Using the Copy menu	25
Using the Scan menu	27
Using the Fax menu	27
Using the Photo Card menu	28
Saving settings	30
Learning about the software	32
Using the printer software	32
Using the Imaging Studio	32
Using the All-In-One Center	34
Opening the All-In-One Center	34
Using the Scanning & Copying tab	34
Using the Saved Images tab	35
Using the Maintain/Troubleshoot link	36
Using the Solution Center	36
Using Print Properties	38
Opening Print Properties	38
Using the Save Settings menu	38
Using the I Want To menu	38
Using the Options menu	38
Using the Print Properties tabs	39
Using the Photo Editor	39
Using the Toolbar	40
Using Fast Pics	41
Using the Fax Setup Utility	42
Loading paper and original documents	43
Loading paper	43
Loading various paper types	43
Loading original documents into the Automatic Document Feeder	46
Loading original documents on the scanner glass	48
Printing	50
Printing a document	50
Printing a Web page	50
Printing photos or images from a Web page	51
Printing collated copies	51
Printing the last page first (reverse page order)	52
Printing transparencies	52
Printing envelopes	52
Printing cards	53
Printing multiple pages on one sheet	53
Working with photos	55
Retrieving and managing photos	55
Inserting a memory card	55
Inserting a flash drive	56
Transferring photos from a memory device to a computer using Fast Pics	57
Transferring photos from a memory device to the computer using the control panel	57
Transferring photos from a memory card to a flash drive	58
Printing photos using the control panel	58
Printing photos stored on a memory device using the proof sheet	58
Printing all photos	59
Printing photos by date range	59
Printing photos using color effects	60
Printing photos from a digital camera using DPOF	60
Using a PictBridge-enabled digital camera to control printing photos	61
Printing photos using the computer	62
Printing photos stored on a memory device using Fast Pics	62
Printing photos stored on the computer using the Imaging Studio	62
Creating and printing a scrapbook or album page	62
Adding text captions to a photo page	63
Copying	64
Making a copy	64
Copying photos	64
Collating copies	65
Repeating an image on one page	66
Enlarging or reducing an image	66
Scanning	67
Scanning a document	67
Customizing scan settings using the computer	67
Scanning documents or images for e-mailing	68
Scanning text for editing	69
Scanning images for editing	69
Scanning clear images from magazines or newspapers	70
Scanning to a computer over a network	70
Faxing	71
Sending a fax	72
Entering a fax number	72
Sending a fax using the control panel	72
Sending a fax using the computer	73
Sending a broadcast fax at a scheduled time	73
Sending a fax while listening to a call (On Hook Dial)	74
Receiving a fax	74
Receiving a fax automatically	74
Receiving a fax with an answering machine	74
Receiving a fax manually	75
Using Caller ID	75
Forwarding faxes	75
Printing fax activity reports	76
Setting up Speed Dial numbers	76
Using the Phone Book	77
Customizing dial settings	78
Setting up a dialing prefix	78
Setting the distinctive ring	78
Setting the number of rings before receiving a fax automatically	79
Setting up to fax while behind a PBX	79
Customizing fax settings	80
Customizing settings using the Fax Setup Utility	80
Setting up a fax header	81
Setting up a fax footer	83
Blocking unwanted changes to fax settings	83
Blocking junk faxes	84
Networking the printer	86
Installing network printers	86
Direct IP printing	86
Shared printing	86
Tips for installing a network printer	87
Assigning an IP address	87
Finding your MAC address	87
Configuring a network printer manually	88
Finding a printer/print server located on remote subnets	88
Network troubleshooting tips	88
Maintaining the printer	89
Changing print cartridges	89
Removing a used print cartridge	89
Installing print cartridges	89
Achieving better print quality	91
Improving print quality	91
Aligning print cartridges	91
Cleaning the print cartridge nozzles	92
Wiping the print cartridge nozzles and contacts	92
Preserving the print cartridges	93
Cleaning the scanner glass	94
Ordering supplies	94
Ordering cartridges	94
Ordering paper and other supplies	94
Using genuine Lexmark print cartridges	95
Refilling a print cartridge	95
Recycling Lexmark products	95
Troubleshooting	96
Setup troubleshooting	96
Incorrect language appears on the display	96
Power button is not lit	97
Software does not install	97
Page does not print	98
Cannot print from digital camera using PictBridge	99
Print troubleshooting	99
Improving print quality	100
Poor text and graphic quality	100
Poor quality at the edges of the page	101
Print speed is slow	101
Partial document or photo prints	102
Photo smudges	102
Copy troubleshooting	102
Copier does not respond	102
Scanner unit does not close	102
Poor copy quality	103
Partial document or photo copies	103
Scan troubleshooting	103
Scanner does not respond	104
Scan was not successful	104
Scanning takes too long or freezes the computer	104
Poor scanned image quality	105
Partial document or photo scans	105
Cannot scan to an application	105
Cannot scan to a computer over a network	105
Fax troubleshooting	106
Cannot send or receive a fax	106
Can send but not receive faxes	107
Can receive but not send faxes	108
Printer receives a blank fax	109
Received fax has poor print quality	109
Caller ID information is not displayed	110
Network troubleshooting	110
The printer to be configured does not appear in the list of printers found on your network	110
Cannot print to the network printer	111
Network name does not appear in the list	111
Jams and misfeeds troubleshooting	112
Paper jams	112
Paper or specialty media misfeeds	112
Printer does not feed paper, envelopes, or specialty media	113
Banner paper jams	113
Memory card troubleshooting	114
Memory card cannot be inserted	114
Nothing happens when memory card is inserted	114
Error messages	115
Settings are not saved	122
Resetting to factory default settings	123
Removing and reinstalling the software	123
Notices	124
Edition notice	124
Trademarks	124
Conventions	125
Federal Communications Commission (FCC) compliance information statement	125
European Community (EC) directives conformity	126
Noise emission levels	126
Waste from Electrical and Electronic Equipment (WEEE) directive	126
Federal Communications Commission (FCC) compliance information statement	126
Notice to users of the Canadian telephone network	127
Notice to users of the New Zealand telephone network	128
South Africa telecommunications notice	128
ENERGY STAR	129
Power consumption	129
Product power consumption	129
Power Saver	129
Off mode	129
Total energy usage	129
End-user license agreement*	130

Match case Limit results 1 per page

Fax troubleshooting

•

“Cannot send or receive a fax” on page 106

•

“Can send but not receive faxes” on page 107

•

“Can receive but not send faxes” on page 108

•

“Printer receives a blank fax” on page 109

•

“Received fax has poor print quality” on page 109

•

“Caller ID information is not displayed” on page 110

Cannot send or receive a fax

Check messages

If an error message is displayed, follow the instructions on the error message dialog.

Check power

If the

light is not on, see “Power button is not lit” on page 97.

Check cable

connections

Make sure cable connections for the following hardware are secure, if applicable:

•

Power supply

•

Telephone

•

Handset

•

Answering machine

Check the telephone

wall jack

Plug a telephone into the wall jack.

Listen for a dial tone.

If you do not hear a dial tone, plug a different telephone into the wall jack.

If you still do not hear a dial tone, plug a telephone into a different wall jack.

If you hear a dial tone, connect the printer to that wall jack.

Review digital phone

service checklist

The fax modem is an analog device. Certain devices can be connected to the printer so that

digital telephone services can be used.

•

If you are using an ISDN telephone service, connect the printer to an analog telephone

port (an R-interface port) on an ISDN terminal adapter. For more information and to

request an R-interface port, contact your ISDN provider.

•

If you are using DSL, connect to a DSL filter or router that will support analog use. For

more information, contact your DSL provider.

•

If you are using a PBX telephone service, make sure you are connecting to an analog

connection on the PBX. If none exists, consider installing an analog telephone line for

the fax machine. For more information on faxing when using a PBX telephone service,

see “Setting up to fax while behind a PBX” on page 79.

Verify dial tone

•

Place a test call to the telephone number to which you want to send a fax to make sure

that it is working correctly.

•

If the telephone line is being used by another device, wait until the other device is

finished before sending a fax.

•

If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.

Disconnect other

equipment

temporarily

To ensure the printer is working correctly, connect it directly to the telephone line.

Disconnect any answering machines, computers with modems, or telephone line splitters.

Troubleshooting

106