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Ricoh Aficio SG 3110DN User Guide - Page 199

Troubleshooting, Software Cannot Be Installed, Confirming Installation

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8. Troubleshooting This chapter describes troubleshooting procedures that are applicable to all functions of this machine and what to do when paper misfeed (become jammed inside the machine). Software Cannot Be Installed This section explains how to troubleshoot software installation problems under different environments. Confirming Installation Check whether the software has been installed. Checking icons If the printer driver is properly installed, the machine icon appears in the [Devices and Printers] window. • Windows Vista, Server 2008 The machine icon appears in the [Printer] window. • Windows XP, Windows Server 2003/2003 R2 The machine icon appears in the [Printers and faxes] window. If the User Guide has been installed, its icon appears in [Product Name] in [All Programs] in the Start menu. If the icon does not appear, the software has not been installed. Try installing the software again. See p.46 "Confirming the Connection Method". Checking ports In the [Printer Properties] dialog box, check that USB connection or network printer is selected for the port. To check the connection, perform a test print. If the test print is not printed, see p.201 "If Test Print Fails". Checking Your Computer Environment Check the system requirements for installing the software. Quick Install for USB The CD-ROM may not be inserted properly. Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly. 197

Section	Page
Operating Instructions User Guide	1
TABLE OF CONTENTS	3
Manuals for This Machine	11
Manuals List	12
Notice	13
Important	13
User's Notes	13
How to Read This Manual	16
Symbols	16
Notes	16
Model-Specific Information	17
Available Units and Options for Each Model	17
1. About This Product	19
Guide to Components	19
Front View	19
Rear View	20
Left Side View	21
Paper Feed Unit	21
Duplex Unit	23
Multi Bypass Tray	23
Control Panel	25
Attaching and Detaching Units and Options	27
Attaching and Detaching the Paper Feed Unit	27
Attaching and Detaching the Duplex Unit	29
Attaching and Detaching the Multi Bypass Tray	30
Turning On/Off the Power	33
2. Preparing for Printing	35
Setup Procedure	35
Checking the Computer and Installation Area	36
The area where the machine is to be placed	36
Checking the power source	39
Checking the Computer to be Connected	40
Checking the Supplied Items and Unpacking the Machine	41
Installing the Print Cartridges	43
Plugging in the Power Cord and Turning the Power On	45
Confirming the Connection Method	48
Connecting the Computer and Installing the Software (USB Connection)	49
Before Installing the Software	49
Connecting the Machine via USB	49
Quick Install for USB	51
Connecting the Computer and Installing the Software (Network Connection)	53
Before Installing the Software	53
Connecting the Machine via Ethernet Interface	53
Network Settings for Ethernet and Wireless LAN	55
Connecting the Machine via a Wireless LAN Interface	58
Quick Install for Network	59
Installing and Opening the User Guide	61
Opening the User Guide When an Error Message Appears on the Status Monitor	62
Opening the User Guide from the CD-ROM	63
Installing the Printer Drivers for a USB Connection	64
Sharing the Printer	66
Setting Up a Server	66
Installing the Printer Drivers for a Network Connection	68
Using the Standard TCP/IP Port	69
Using the LPR Port	70
Using the WSD Port	72
Using the SmartDeviceMonitor for Client Port	74
Using as the Windows Network Printer	76
Downloading Utility Software	78
SmartDeviceMonitor for Client	78
Paper	79
Loadable Paper Sizes and Quantities	79
Paper Handling Precautions	82
Loading Precautions	82
Paper Storage Precautions	85
Paper Type Precautions	85
Non-compatible Paper	86
Printable Area	87
Loading Paper	89
Loading Paper into Tray 1-3	89
Extending the Paper Tray To Load Paper	91
Loading Paper into Bypass Tray	94
3. Specifying the Printer Driver Settings	97
Opening the Printer Driver Dialog Box	97
Opening the [Printer Properties] Dialog Box	97
Opening the [Printing Preferences] Dialog Box	97
Opening from an Application	97
Specifying Settings on [Accessories] Tab	99
Conditions for Bidirectional Communication	99
If Bidirectional Communication is Unavailable	99
Printing	101
Canceling Printing	103
Canceling Printing from the Status Monitor	103
Canceling Printing Using the [Job Reset] Key	103
Canceling Printing from the Taskbar	106
4. Machine Setup Menus	107
Making Machine Settings Using the Control Panel	107
Using the [Counter] Menu	112
Displaying the Counter	114
Printing the Counter	114
Differences Between the Counter and the Total Counter	115
Using the [Paper Input] Menu	116
Changing the [Paper Input] Menu	116
Using the [List/Test Print] Menu	118
Printing a Configuration Page	118
Interpreting the Configuration Page	119
Using the [Maintenance] Menu	120
Nozzle Check	121
Head-cleaning	122
No-Fuss Head Cleaning	123
Head-flushing	124
Head Position	125
Adj.Paper Feed	128
Registration	130
Setting the Date and Time	132
Date Setting	132
Time Setting	133
Time Zone Setting	134
De-condensation	134
Using the [System] Menu	136
Changing the [System] Menu	138
Using the [Host Interface] Menu	140
Changing the [Host Interface] Menu	143
Precautions to Take When Using in a Network	143
Using the [PCL Menu]	144
Changing the [PCL Menu]	145
Using the [Language] Menu	147
5. Monitoring and Configuring the Machine	149
Using the Status Monitor	149
Using Web Image Monitor	150
Displaying Top Page	150
Menu	152
Logging in Using Web Image Monitor	152
Changing the Machine Settings	153
Notifying the Machine Status by E-mail	157
Specifying Notification the Printer Status by E-mail	157
Auto Email Notification: Error Notification by Email: Group 1-3	160
Auto Email Notification: Counter Information Notification	161
Auto Email Notification: Detailed Settings for Error Notification	161
Auto Email Notification: Notify counter info.	164
About the Web Image Monitor Help	164
SNMP	165
6. Using the Machine with a Macintosh	167
System Requirements for Macintosh	167
Instructions Applicable to Both Macintosh and Windows Computers	168
Installing the Printer Driver on a Macintosh	170
Adding the Printer through a USB Connection via the Print & Fax Preferences Pane	170
Adding the Printer through a Network Connection via the Print & Fax Preferences Pane	171
Adding the Printer in the Print & Fax Panel Using Bonjour	172
Uninstalling the Printer Driver from a Macintosh	172
Printer Properties Pane on a Macintosh	174
Displaying the Page Setup Pane on a Macintosh	174
Displaying the Print Pane on a Macintosh	174
Displaying the Machine Status on a Macintosh	175
Displaying the [Maintenance Utility] on a Macintosh	175
Displaying the Status Monitor on a Macintosh	175
Specifying Option Settings on a Macintosh	175
Printing with a Macintosh	176
Canceling Printing on a Macintosh	178
Canceling a Print Job from the Print Job Queue Window	178
Opening Help on a Macintosh	179
Displaying the Printer Driver Help from the Print Pane	179
Displaying the Printer Driver Help from the Mac Help	179
Software on the CD-ROM for Macintosh	180
Files for Macintosh	180
RPCS Raster Printer Drivers for Macintosh	180
Manuals for Macintosh	180
7. Maintenance	181
Restricting Machine Functions	181
Locking the Keys	181
Unlocking the Keys	181
Replacing a Print Cartridge	182
Checking the Remaining Ink	182
Checking the Remaining Ink Level on the Display	182
Checking the Remaining Ink Level on the Status Monitor	182
Replacing a Print Cartridge	183
Handling Print Cartridges	185
Replacing an Ink Collector Unit	188
Checking the Waste Ink Level	188
Checking the Waste Ink Level on the Display	188
Checking the Waste Ink Level on the Status Monitor	188
Replacing an Ink Collector Unit	189
Cleaning	193
Cleaning the Power Cable Plug	193
Moving	195
Moving a Short Distance	195
Moving a Long Distance	196
Disposing	197
When Not Using for a Long Period of Time	198
8. Troubleshooting	199
Software Cannot Be Installed	199
Confirming Installation	199
Checking Your Computer Environment	199
Quick Install for USB	199
Quick Install for Network	200
Printer Driver Cannot Be Installed	201
USB Connection is not Automatically Detected	202
If Test Print Fails	203
Uninstalling	204
Uninstalling the Printer Driver	204
Deleting Devices	205
Removing the User Guide	206
Printing Does Not Start	208
Paper Is Not Fed or Delivered Normally	210
Paper Jam	212
Using the [Form Feed] Key to Remove Jammed Paper	213
Removing Paper Jammed in Tray 1	214
Paper Jam in Tray 2/3	215
Removing Paper Jammed in the Multi Bypass Tray	216
Removing Paper Jammed under the Top Cover	217
Paper Jam in the Duplex Unit	219
Paper Jam in the Duplex Unit and Tray 2/3	219
Opening the Rear Cover to Remove Jammed Paper	220
Removing Paper Jammed in Tray 2/3	221
Opening the Rear Unit Cover to Remove Jammed Paper	223
Opening the Duplex Unit Cover to Remove Jammed Paper	224
Removing Paper Jammed in the Duplex Unit	225
Print Results Are Not Satisfactory	227
Prints are Unsatisfactory	227
Colors Do Not Match the Displayed Image	229
Positions Do Not Match the Displayed Image	230
Other Problems	230
Checking the Consumables	232
If a Message Appears during Installation	233
Error & Status Messages on the Display	234
Error Messages	234
Status Monitor Errors	241
Status Monitor Does Not Open	241
No Response from Machine	241
No Paper/Tray Not Detected (Tray 1)	242
No Paper/Tray Not Detected (Tray 2/3)	242
No Paper/Tray Not Detected (Bypass Tray)	242
Paper Size Mismatch/Paper Type Mismatch (Tray 1)	243
Paper Size Mismatch/Paper Type Mismatch (Tray 2/3)	243
Paper Size Mismatch/Paper Type Mismatch (Bypass Tray)	243
Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)	244
Cover Open	244
Cover Open / Print Cartridge(s) Not Detected	246
Duplex Unit Not Detected	248
Cartridge Almost Empty	248
Cartridge Empty	248
Used Cartridge	249
Ink Collector Unit Not Detected	249
Ink Collector Unit Almost Full	250
Ink Collector Unit Full	251
Used Ink Collector Unit	252
Out of Printable Temperature Range	252
Printer Error	252
Network Interface Error	253
Maintenance Failed	253
Cannot Recover Error Page	253
9. Appendix	255
Software on the CD-ROM	255
Files	255
RPCS Raster Printer Drivers	255
PCL Printer Drivers	256
Manuals	257
Electromagnetic Interference	258
Specifications	259
Machine Body	259
Paper Feed Unit	263
Bypass tray	263
Where to Inquire	265
Recommended Consumables	266
Options and Consumables	267
When Using Windows Terminal Service/Citrix Presentation Server/Citrix XenApp	268
Operating Environment	268
Supported Printer Drivers	268
Limitations	268
Copyrights	270
expat	270
JPEG LIBRARY	270
IPSTM print language emulations	270
NetBSD	271
Authors Name List	271
newlib	272
OpenSSL	288
Zilb	290
Trademarks	291
INDEX	293
Environmental Advice for Users	297
About SG Series Firmware Updates (Web Image Monitor)	298
TABLE OF CONTENTS	298
1. About Firmware Updates	299
2. Operating Environment	299
3. Disclaimer	299
4. Firmware Update Operating Instructions	300
5. Wireless LAN Update Operating Instructions	307
6. Trademarks	318
About SG Series Firmware Updates (Windows)	319
TABLE OF CONTENTS	319
1. About Firmware Updates	320
2. Operating Environment and Other Requirements	320
Operating Environment	320
Supported Operating Systems	320
About Printer Drivers	320
3. Update Cautions	321
Caution 1.	321
Caution 2.	321
Caution 3.	321
Caution 4.	321
Caution 5.	322
Caution 6.	322
4. Disclaimer	323
5. Firmware Update Operating Instructions	324
Bidirectional-Enabled	325
Bidirectional-Disabled	329
6. Trademarks	333
Notes for Users	335
Notes for Users	336

Match case Limit results 1 per page

8. Troubleshooting

This chapter describes troubleshooting procedures that are applicable to all functions of this machine

and what to do when paper misfeed (become jammed inside the machine).

Software Cannot Be Installed

This section explains how to troubleshoot software installation problems under different environments.

Confirming Installation

Check whether the software has been installed.

Checking icons

If the printer driver is properly installed, the machine icon appears in the [Devices and Printers] window.

•

Windows Vista, Server 2008

The machine icon appears in the [Printer] window.

•

Windows XP, Windows Server 2003/2003 R2

The machine icon appears in the [Printers and faxes] window.

If the User Guide has been installed, its icon appears in [Product Name] in [All Programs] in the Start

menu.

If the icon does not appear, the software has not been installed. Try installing the software again. See

p.46 "Confirming the Connection Method".

Checking ports

In the [Printer Properties] dialog box, check that USB connection or network printer is selected for the

port. To check the connection, perform a test print. If the test print is not printed, see p.201 "If Test Print

Fails".

Checking Your Computer Environment

Check the system requirements for installing the software.

Quick Install for USB

The CD-ROM may not be inserted properly.

Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive

is working properly.

197