Tripp Lite 0SU70032 Owner's Manual for 0SU70030 / 0SU70032 KVM Switches 933207 - Page 79

Troubleshoo, oting - Update Software

Page 79 highlights

Operating the Smart 108/116 IP Switching System Locally Troubleshooting - Update Software 2. Press Options -> Advanced -> Manual Update. 3. Open the appropriate hex file. 4. Click Start. The firmware updates. 6.3.9 Restoring Factory Settings You can restore the OSD to the factory settings from the Update software. All changes made (such as passwords, access rights, and names) will be removed. To restore the OSD factory settings: 1. Select Options/Advanced/Set default. The OSD returns to the factory default settings. You can also restore the OSD default settings from the OSD (F7) (see page 66) 6.4 Troubleshooting - Update Software This section describes how to troubleshoot the following two problems that may arise when updating the Smart 108/116 IP firmware:  Communication Error message  Electricity failure 6.4.1 Communication Error Message When updating a unit, a Communication Error message may appear. To fix the communication problem: 1. Check that the RS232 Serial cable's RS232 connector is connected to the switch's Flash port. 2. Check that the RS232 Serial cable's DB9F connector is connected to the laptop's Serial port. 3. Verify that there is no Remote session in progress by pressing the Local button. 4. Restart the update process. 6.4.2 Electricity Failure The electricity may fail while updating the Smart 108/116 IP firmware. User Guide | 79

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2. Press
Options -> Advan
3. Open the appropriate h
4. Click
Start
.
The firmware updates.
6.3.9
Restoring Facto
You can restore the OSD t
All changes made (
removed.
To restore the OSD fact
1. Select
Options/Advance
The OSD returns to th
You can also restor
6.4
Troubleshoo
This section describes how
when updating the Smart
Communication Error m
Electricity failure
6.4.1
Communication
When updating a unit, a C
To fix the communicatio
1. Check that the RS232
Flash port.
2. Check that the RS232
Serial port.
3. Verify that there is no
4. Restart the update pro
6.4.2
Electricity Failu
The electricity may fail wh
Operating
the Smart 108/116 IP Switc
Troubleshootin
nced -> Manual Update
.
hex file.
.
ory Settings
to the factory settings from the Update softwa
(such as passwords, access rights, and names
tory settings:
ed/Set default
.
he factory default settings.
re the OSD default settings from the OSD (F7
oting – Update Software
w to troubleshoot the following two problems t
108/116 IP firmware:
message
n Error Message
Communication Error message may appear.
on problem:
Serial cable’s RS232 connector is connected t
Serial cable’s DB9F connector is connected to
Remote session in progress by pressing the
L
ocess.
ure
hile updating the Smart 108/116 IP firmware.
ching System Locally
ng – Update Software
User Guide
|
79
are.
s) will be
7) (see page 66)
that may arise
to the switch’s
o the laptop’s
Local
button.