ZyXEL ES-2108PWR User Guide - Page 241

CHAPTER 34 Troubleshooting This chapter covers potential problems and possible remedies. 34.1 Problems Starting Up the Switch Table 100 Troubleshooting the Start-Up of Your Switch PROBLEM CORRECTIVE ACTION None of the LEDs turn on when you turn on the Switch. Check the power connection and make sure the power source is turned on. If the error persists, you may have a hardware problem. In this case, you should contact your vendor. 34.2 Problems Accessing the Switch Table 101 Troubleshooting Accessing the Switch PROBLEM CORRECTIVE ACTION I cannot access the Switch using Telnet. Make sure the ports are properly connected. You may have exceeded the maximum number of concurrent Telnet sessions. Close other Telnet session(s) or try connecting again later. Check that you have enabled Telnet service access. If you have configured a secured client IP address, your computer's IP address must match it. Refer to the chapter on access control for details. I cannot access the web configurator. The administrator username is "admin". The default administrator password is "1234". The username and password are case-sensitive. Make sure that you enter the correct password and username using the proper casing. If you have changed the password and have now forgotten it, you will need to upload the default configuration file. This restores all of the factory defaults including the password. If you have configured more than one IP interface, make sure another administrator is NOT logged into the web configurator on a different IP interface using the same account. Check that you have enabled web service access. If you have configured a secured client IP address, your computer's IP address must match it. Refer to the chapter on access control for details. Your computer's and the Switch's IP addresses must be on the same subnet. See the following section to check that pop-up windows, JavaScripts and Java permissions are allowed. ES-2108 Series User's Guide 241