HP LaserJet 5000 Service Manual - Page 223

Troubleshooting Process The troubleshooting process is a systematic approach that addresses the major problems first, then other problems as you identify the causes for printer malfunctions and errors. The Troubleshooting Process Flow on page 7-4 illustrates the major steps for troubleshooting the printing system. Each heading depicts a major troubleshooting step. A YES answer to the questions allows you to proceed to the next major step. A NO answer indicates that additional testing is needed. Proceed to the referenced location and follow the directions for that area. After completing the additional testing, proceed to the next major step. The following list describes the basic questions for the customer and the corresponding troubleshooting step to help you quickly define the problem(s). Table 7-1. Major Steps for Troubleshooting Power On (page 7-7) Does the printer perform the initialization and power-on steps? This section gives the procedures for correcting power supply problems. Display (page 7-11) Does the Control Panel indicate READY, OFFLINE, or POWERSAVE ON? This section gives the procedures for clearing Control Panel error messages and displaying and correcting Event Log codes. Event Log (page 7-12) Are there recurring problems in the Event Log? This section gives information about printing the Event Log and evaluating the error history. General Paper Path Troubleshooting (page 7-40) Is there a paper jam in the printer? This section gives information about solving problems in the paper path. Information Pages (page 7-43) Will the printer print information pages successfully? This section gives the procedures for printing the information pages and evaluating and correcting the printer's configuration. 7-2 Troubleshooting EN